On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I received my contact lenses today after 10 days. I ordered green lenses, instead I got blue.
Reordered my contacts and received them within a week. Great service and easy online ordering.
Best price and fast shipping. Selection options was easier than competitors and this site had the option for same correction power for both eyes and I was able to buy one box since I'm still testing multi-focal lenses.
Too expensive plus I don't want to enter the description and I am forced because I keep getting email.
The reordering was easy and fast. Delivery was timely as well.
The ordering process was easy and efficient. Order arrived within 7 business days.
Took a little too long. Not sure about one of the contacts, scratchy and not as good as my old one. Likely my drs fault. Sorry, if you people don't want the truth, you shouldn't pester a buyer for a review. Tired of getting these.
The product is good quality and the ordering process is very simple
These contracts were half the price as my eye care provider. They were also significantly more affordable than 1-800-contacts. I also got them faster than the mentioned vendors.
Re-Order arrived on time. Everything was what I ordered. I will continue to use Lens.com
It was easy to get the online exam, and the contacts were shipped right away, and I received them in a few days. Great experience.
They give you a price for a box and then when you order more than one the price is so much different
The overall experience was good the contacts were packaged well and came in time.
It's outrageous when a $50 contact lens ends up costing $68 because of fees. I bought 2 lenses last year and the total was $91. What happened?
Couldn't find a tracking for my order. Had an order number and email notification but no mail tracking. Was y sure when it was coming.
Our online order experience was convenient (had pull-down menus on the website to select doc office and various doctors in that office to confirm the prescription), but I was surprised by the $25.98 processing fee. What if the grocery store charged $25.98 on top of your grocery bill for the luxury service of accepting your payment? Or if Walgreens added $25.98 for the convenience of selling you their product and accepting your payment? I suppose if automotive dealerships can add a processing fee, most other businesses will as well--it's another revenue stream! Additionally, $9.95 for standard shipping seemed a bit high--a US Priority Mail small flat rate box is $10.20 from the post office, and for 25 cents more would have been faster with tracking available (not available on standard shipping). We were hoping to save money compared to ordering at the eye doctor's office, but with the additional fees it didn't happen.
I usually order my contacts from Lens.com. There is usually a rebate but it's not easy to go through the process of getting it. If you are going to give it just go ahead and take off order at time of purchase.
The ordering process was good but the order is incorrect. The power is wrong but it could be because it was the last order we did and the power had changed. I will have to return the ones I got.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members