On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Ordering online was very easy and lens.com was quick with delivery!
Lens.com is the best place to order contacts. They have the best prices, and the rebate is easy to get as long as you follow the system. I've never had an issue!
Shopping and delivery were great, especially getting a 90-day supply for the price of a 30-day supply from my doctor. The entire experience was great. My only snafu was when I inserted my first pair, the left contact lens was torn.FYI - I ordered once daily wear, so one torn contact is not earth-shattering. When inserting the left lens, I thought I detected a saline moisture ripple since it had just come out of the package. Once inserted, my eye immediately alerted to "DANGER". I removed it and found a quarter-inch tear. Low on time, settled on glasses for the day. Since I no longer wear contacts daily, I've not opened any of the other left lenses to check if it was a fluke, as I know they are fragile, and sometimes tears happen. SO - consider this a win interaction where the issue I experienced would not prevent me from ordering again. However, I plan to contact customer service IF more are torn, as Lens.com's supplier needs to be notified of an issue.
The customer service representative was very helpful and quite thorough.
I was able to contact lenses due to change in prescription. Helpful salesperson!
They sent the wrong boxes, apparently someone decided I didn't really want 2 boxes for just my right eye, but I did as only that eye script changed. They finally swapped the box, but now I am having trouble getting the rebate!
Thank you for replacing my lost box of contacts! You guys rock
My service as fast and correct. I would recommend them to anyone. And use the service again.
I was very skeptical of ordering a lens for my eye online. However, your process made it easy and very user friendly. I started wearing the lens the very next day and have not had a problem. I will be a lifetime member.
I absolutely LOVE ordering from Lens.com! I used to order my contacts through Walmart and it took forever for them to come in. But now, they ship quickly and directly to me! The price is great too! I will order from Lens.com from now on.
Uploaded my son's RX and ordered two different type of lens's. They sent an email and text saying they needed to verify the RX. I was frustrated at first but they did it so quickly. Received updates on my order. They were delivered quicker than the 5-7 days. Cost was comparable to using WM, but it was so much easier! I will definitely be using them for our next order!
The website order experience was easy to use and well executed.
Lens.Com provides prompt and efficient customer service. I have been a customer for many years and have always found the customer service to be outstanding.
My insurance only covers 2 boxes of contacts a year. Through my eye doctors office, my contact rx is $75 a box! I was able to buy contacts from lens.com for $9.95! I will be reordering in the future!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members