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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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I had trouble online ordering so went to the chat. I asked the person how much they were per box and was told 50 ish. Placed my order. When I got my receipt, they were 30ish per box, with "taxes and fees" added on. FEES? Yes, with the fees they were in the 50ish range per box, but WHO ADDS FEES TO CONTACTS? Taxes I understand. If your contacts are 50.00 they should be 50.00 on the receipt, not 30 and just undisclosed "fees". When I opened another chat, the rep was rude and said, "I told you they were 50 a box" and when I asked to cancel the order he wouldn't cancel, his tone changed and directed me to the process of cancelling. I just feel like it was a little shady, not up front pricing, I still don't know what the fees were for, and in the future I will deal with a company that is more straight forward.
They have a great selection of products at good prices 👍 only down fall is the back ground check they have to do of your prescription
Neither of the two sets of lenses I received fit properly. I will be unable to use them.
Is there a refund possibilty?
The customer service lady actually called my eye doctor while I was on phone to verify the brand for my eye contact prescription.
My package got delivered to the wrong house and they sent me the an other one and got here pretty fast no questions asked, will definitely buy from them again.
Great company
The price was great. The order details are lacking though. Didn't really know if the contacts were even going to show up. But they did and early than it showed.
I ordered and was refuse product due to prescription even though I used the same for my first delivery last year. When I asked for a refund the lynshipped the order. The contact was extremely annoying and unprofessional
Very pleased & I'll definitely buy my contacts from you in the future.
I gave it Five star review because I placed my order and literally just three days later they showed up in my mailbox at a time where I really needed my contact lenses so I really appreciate how fast my order got here and how easy the process was when purchasing them. I am definitely going to be a repeat customer.
Amazing due to my circumstances. Due for a checkup last box shipped. 😁😁
Fast and courteous agents were helpful been using lens.com since I started wearing contacts
I have not opened the contacts yet, but the delivery was good.
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Easy to do online. Will definitely reorder again. Thank you
Fast delivery, very inexpensive. Easy online ordering. I highly recommend.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members