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Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Price was good and Got my contacts pretty fast, although I did NOT get a contact case with this order. How disappointing! Now the wait is for the $75 rebate that takes 12 weeks and you get it on a debit card instead of giving me a credit on the card I purchased them with. You have to cut out the upc code on every box and mail it in. This should be electronic like everything else.
This was the third place I tried to use my prescription at, and the first to accept it. They came quick, and I am so grateful to have them. Thank you!
The rebate process is a hassle. It's annoying to have to check the remaining balance on the card online every time.
It took about a week or two to get my orders but it came packaged well and had the right items inside.
My contacts, which I've ordered many times with the same prescription, had to special ordered.
I was only notified of when they would be shipped, which was longer than usual.
It was only when I inquired as to why it would take so long was I told ' my rx was out of the normal parameter' of what they had and would need ordered from their supplier and would be expedited when they received the order.
Had I been told this in the first place, I wouldn't have been so upset. I, only, was upset because they didn't communicate.
I, also, was not given expedited shipping as was told to me in an online chat.
I have always had great customer service & great experiences with Lens.com, but, this one., not so much.
I would still recommend them. They are a great company.
The lens I ordered were out of stock. Had I known that I would have ordered someplace else. This is the second time I didn't know Lens.com didn't keep the lens in stock. I've learned my lesson & will. Go somewhere else next time.
Need to be more transparent if lenses are backordered so a customer can order from somewhere else instead of having to contact Lens.com to find out where the order is and to wait almost a month to receive the order. This is not an acceptable business practice.
Order took a little longer than initially stated. Order was complete and packaged nicely. I thought I was getting the rebate immediately, but realized I was charged the full amount and will get my rebate much later with a gift card.
I was expecting my lenses in two weeks after I ordered them, which is what was stated on the website. About a week and a half in, I checked the tracking information I had and it indicated I would not receive them until 3 weeks had passed. A few days later, they showed up on time.
My salesperson was knowledgeable and helpful and knew how to renew my prescription. I have been a customer at Lens.com for many years and highly recommend them.
My overall experience with Lens.com is and has been extremely positive. I would recommend others to try the services provided.
Website wouldn't work for me when I tried to reorder from my phone. Then once I got in front of my computer, I was able to place the reorder with ease, but lens.com never gave me a tracking number for shipping. I paid for two day delivery and had no idea where it was or if it were going to show up on time, even if I looked up my order on the website. It just showed up.
It took three weeks for them to deliver at my house or a little bit over. I did not receive the coupon. Or rebate promise
You get great service - they do have that extra cost for each box which I think is kind of high but besides that its a great company to buy contacts from.
Easy website to use. Love that I can upload my prescription and it does the rest. Order came quickly. Would love an offer of free shipping. That would really make it competitive!
Very smooth online ordering process and competitive prices. I entered my prescription specs and my doctor's information. Lens.com confirmed with my doctor, and my order arrived about a week or so later. I recommend Lens.com.
Had some confusion with my prescription, which turned out to be their agent reading it wrong, but he was very helpful and fixed it during my callback. I then wanted to expedite my order, but was told that could not be done until the following day, requiring another call. Then it was expedited. Finally, just wish the "rebate" would be completed at the time of order. Really wish that. The unreliability of the rebate is the thing that sometimes sends me shopping elsewhere.
It was easy to order and the shipping was fast even though they had to order my contact from the manufacturer before shipping to me
In January you billed me for lens that I did not order.
When questioned you agreed to send lens right away. I even paid to expedite shipping as I was going to be away for several weeks and I still did not receive them until March 3. I do not know what your problem there is but PLEASE DO NOT EVER-BILL ME WITHOUT MY PERMISSION AGAIN. I am currently looking at other sources for ordering lens on line.
Thank you
Eleanor Beasley
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members