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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Website was confusing on a phone. I messed my order. I called at some insane time of night. They fixed my order and got the correction in for me.
I always receive my order quickly and when I have questions I get quick responses.
The first order I placed was wrong, it was brought to my attention by the attendant on the phone she quick refunded my money and place the proper order for my contact!
Very fast delivery and package in great condition. I would recommend ordering from this company to everyone!
Great experience. No problem reordering and got them at a timely matter.
Speedy delivery and the best prices for contacts. Thank you
I have a complex prescription and needed gas permeable. Script and comfort the best I've had. Only thing I would have change is to Not have gotten the Clear - should have gotten a tinted so I can see them in container. Otherwise perfect. Next time I'll get tinted.
Prices are getting a bit high may as well go in store. But it is convenient
I ordered and received my new contacts without any issues and the prices are unbeatable! I highly recommend Lens.com!!!
It was super easy to order and delivery was fast, thank you so much!
It took a little bit longer than I was expecting for the contacts to come. It was almost two weeks and i still they are a little pricey but overall easy process
Great ————————————————————————————————————————————-
Easy to order. Appreciate the reminders. Great experience. No complains.
It took 2 weeks for this company to get my order processed and once it finally took place, I felt as if I had spent more money going through this company than with my actual eye doc. Never again!- Miranda
Help me to complete my purchase immediately.
Excellent transaction!
Timely arrival. The secure packaging was easily accessed and wearability was convient just open prep and use. Good fit and vision.
Fantastic! Will be a repeat customer for sure. Quick service and always very patient with me in figuring out any issues.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members