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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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If I would have known about this years ago i could have said a ton of money and received my contacts sooner than waiting on the name brand establishments.
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Customer support was great when we called after the wrong prescription was selected and didnt match the order, and they were very helpful and fixed the problem immediately and were very polite.
Was able to get my contacts in within 5 days of ordering, they arrived & box was put in mailbox. Easy, peasy, no hassle or drama!
I have never ordered my contact lenses online before. My contacts came in a timely manner, in perfect condition, and they were correct in every way. So easy and convenient.
No problems They are good and fast reliable and they have a actual person you can talk to if there are problems
My experience with Lens.com was amazing! Great quality products! The price can't be beat! The ease of ordering was very nice! The shipment came on time! This is where to be for contact lenses.
The only possible improvement would be lower prices. Such is life I suppose.
Easy to order, great customer service, quick delivery, and best price I have found!
Good packing and shipping... was as expected and was correct product in the box.
Easy ordering. No issues with shipping or delivery. Satisfied with online ordering
Fast customer service overall good product shipping was fast very easy process
Great price! Prompt delivery!
Will reorder again!
Highly recommend!
I have little issues regarding to process my order and had been communicated with customer service rep several times. They are very helpful and suggested to resolve issues to put my order. It was eventually process my order successfully and finally delivered my lens last week. As for the lens quality, one of my left lens seems not correcting my sight correctly, From this experience, I have to deduct one star from my review, otherwise I am satisfied with my order.
Reorder was easy but they made me re-upload my existing valid prescription again even though it was already on my account
This is my second time to order from Lens.com. Price is cheaper than other sites. Shipping could be a little quicker, however it was the shipping company that took longer not Lens.com.
I purchased my contacts from lens.com because they definitely had the best price over any other company. The shipping was super fast. I have and will continue to purchase through this company.
Name brand contacts at the best price. If you call customer service, they answer right away and go above and beyond. I was having isome issues with the doctor sending my RX.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members