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Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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When I had difficulty submitting my prescription on line I called customer service and they were very patient and accomodating. Finally got my script to them and transaction was completed within minutes and my lenses were shipped next day. Saved me over $100!
I price checked approx 5 other places before ordering with Lens.com and they were the best deal. Super easy to order from and my lenses were in my mailbox in just a couple of days.
I would suggest faster delievery insentive for shipping. Ordered last wednesday and i will not get it until the following friday over 7 days. I was trying to save money and order my contacts through Lens.com. Which I am glad I did. Normally through other vendors that I have ordered through I received within 4 days.
Howver my review for Lens.com and the price was awsome. I would order again hopfully with a faster delivery service.
The order was easy. Sent script and they got back to me the same day. Item was shipped and arrived as promised. Lowest prices I've seen so far. Would order from them next time I need lenses. Thank you!
Only gripe? You shouldnt ask for reviews till you are sure the product has been delivered. This replaces my first review (where my lenses had not yet arrived). They got here yesterday and everything was great.
I had to find a new place for ordering contact lenses since my other place shut down. Unlike other places, I found that contact lenses here still cost the same or slightly less overall price than my previous place despite shipping fees and processing fees. The final price is what one must compare. There is no real such thing as free shipping. Everything costs money somehow. Also, I only order two boxes of lenses a year instead of four. This company allows that in their pricing.
Very easy to order and best prices ive seen!. Love that I can snap a photo of my prescription and shipping was quick.
Doesn't send what was ordered. They send an email with the right order then sent something else. I sent the whole order back. Not happy with them and I will always order somewhere else.
These people are amazing! Their prices are nearly half the cost of contacts anywhere else, and they literally arrived on my doorstep two days after I ordered them. Absolutely amazing company, I'll never buy contacts anywhere else again!
I was very pleased with the entire ordering process and delivery was within 5 days. The contacts were correct as ordered. I would definitely recommend this web site to anyone.
Awesome price, fast, convenient, and hassle-free! Everything went well. I will definitely be purchasing again.
The selection process was very simple. Shipping was fast, and the price was very good. After the rebates, I feel like I got an exceptional deal.
Great price, easy to order. Super fast shipping. Easy to scan my scrip to them. Everything went as expected.
Ordering was easy, the price was very good, it was easy to scan and download my prescription, and lenses came the first day promised, and delivery was free.
Prices are good, but shipping is slow, and they add handling charges. USPS ships much much faster. May go and order from Walmart next time.
I have always bought my lenses from my eye doctor, but at their suggestion I looked online for cheaper prices. Just an example: my lenses are Proclear dailies, at 2 other sites they are $70+ a box for 90 days. At Lens.com, they were $72 including shipping and fees for 2 boxes! I was skeptical but had to try them. I just received my order ( originally I placed the order on a Friday and received them today, a week later) and they are the exact same as what I get from my doctor. I will never order from anyone else! Thank you!
Lens.com has my brand of contacts and at a great price. The more I buy the more I save. I highly recommend Lens.com for purchasing your contact lenses.
I've ordered from lens.com several times now with no problems. The first time I ordered I messed it up putting in a + sign instead of a -. They had me ship the opened and used box back and replaced it for free. Even though it was my mistake. Just don't wait until last min to order and you will be happy.
Thought I had found the best deal for my contacts. Then I went to check out. The surprise processing fee and the shipping cost brought the price up significantly higher than other sites or equivalent if you don't mind them holding your money for 10 weeks to give you a rebate (assuming they actually give it to you). I find their tactic of making it look like they have the best pricing up front and then hitting you with additional charges on the back end deceptive. Just tell me what it costs to buy from you up front. I won't deal with a deceptive company
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members