On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Customer service very helpful as first time my 13 year old daughter is wearing contacts. Speed up process by emailing prescription. Contacts arrived sooner than they stated, which was good, since samples from eye doctor diminished to zero on the same day package arrived. Price seemed competitive. Eye dilemma resolved,
Best prices for contacts you can ever find. As well as excellent customer service and immediate verification of perscription if you call after you submit. Recieved them days before expected delivery!
They are great! Prices were very affordable and the delivery time was great didnt have to wait too long
Thank you! Very efficient and quick! Everything was handled professionally. I will be ordering again!
So easy to order and loved that I could send a copy of the prescription for verification! Received the contact lenses within three days of ordering even with normal shipping. Prices are great! Will definitely order from lens.com again!
Love the Dr. Frankel. He put you at ease. And tom bennett helped me with my glasses was super nice! Over all geat experience. Woyld highly recommend them to family and friends!
Love my contacts! Great deal! Arrived quick and the ordering process was super easy! Will definitely order again.
Made a quick account that took maybe 10 minutes, after that ordering my contacts was a piece of cake. You pick what u want enter your prescription info and boom, next thing I knew my contacts were at my front door.
Very good services. The costumer service was very good. Everyone was really helpfu. The order was received very quickly I am pleased with the contacts. I will use the website again.
First time ordering online. Easy to order with a very good price. I received my order in just a few days in perfect condition. No problems whatsoever.
I have gotten so tired of paying for insurance! Prices of health care related items should be affordable, and this website is exactly what I was looking for. The prices reflect what I would have paid at a box store WITH insurance. Do you have to get a copy of your prescription yourself from an ophthalmologist? Yes. But the great thing is that you can snap a picture of it with your phone and text it to the email address provided. BOOM. If your prescription is taking too long to ship, its probably because your provider is not getting back to the lens.com company in a timely manner (I myself had to wait in line for 45min at the eyecare place just to get my hard copy). Do yourself a favor and have them print it off BEFORE you leave the office. Bottom line, I am so happy I don't have to pay $15 dollars extra every month for eye insurance I no longer need.
Ordered lens on January 18,2018. After many complaints, I received the lens on FEBRUARY 8,2018. On the bill was a "processing fee" of $22.43. Wow, they took 28 days to deliver the lens and I had to pay almost a dollar a day for processing. The Pony Express used to get mail from New York to San Francisco in less time (in 1820.)
STAY AWAY THIS IS JUST "PROCESSING WEBSITE" THEY JUST GO TO THE MANUFACTURER AND SEND THEM TO YOU. RIPOFF!
Easy ordering fast shipping will order again. Kept informed of the status came as stated. They were cheaper than Walmart. The site was clear on the size and strength was confident I was ordering correctly
It was easy cost less than a local store vision center I got 2 boxes with Lens.com for the price of one. Easy to order, cost less, and fast shipping I will definitely be ordering from them again soon.
I have used Lens.com for quite a few years now. I have always been satisfied with this company. A year or so ago, I became allergic to something in the brand of contacts I was wearing. Didn't realize it was the contacts until finally my doctor put me in a different brand. I had extra boxes of the ones I had grown allergic to and Lens.com took them back and even a box that I had opened and refunded my money for them. I was then able to order the new brand that I needed. I would recommend Lens.com to anyone. And it seems that everyone always takes the time to write a review if something is wrong. Well, I took the time because I feel this company deserves it!
Rebates in 2018... come on just give a str8 forward price, hate sending in rebates waiting and waiting and waiting for process to fulfill. Yeah so some idiots don't bother or forget about the rebate guess that's why... but just be upfront...
Do like the website the reorder process and the lack of nonsense fees and shipping being nuts. Will order again...
Ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok
I shopped around this time for a good price for contacts and found it with Lens.com. Glad I did as what I paid for the two boxes of 12 was almost what I had paid for one box a year ago from another place. Will be a return customer. I was not in a hurry to get the contacts so I was surprised when they came as soon as they did.
Great service the timeing was on time with all the tracking device I would use it again and refer to a friend
I had my vision checked at a shopko eye clinic, I asked the price of air optix multi focal lens and, was shocked at what they wanted, for 6 pair ( one box) it was outrageous! I then searched online and found lens.com... oh my gosh, there price was unbelievably so much cheaper, that I actually had someone price my type of lens to make sure, the price quoted was really the correct amount! It was, so much less, that I ordered mine immediately!
Shipping was fast. I will definitely re-order from lens.com.
Customer service was polite, and knowledgeable.
I will be telling anyone who needs contacts to check this site out. Thanks lens. Com
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members