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Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
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Their website was relatively easy to find my desired lenses, check the price and then place the order. Uploading a jpeg photo of my prescription was simple. The order came on time as promised (about a week) and was well packaged and even included a return label in the box in case they needed to be returned. I am very satisfied with my purchase from Lens.com and will use them again, the next time I need more lenses.
They came super quick and were correct. I would highly recommend them to anyone. I will for sure be using them again
My prescription changed so they had to call the physician and confirm the new prescription. I received a message the same day that the order was being fulfiled and would be shipped shortly. Very happy with the quick service and communication.
What can you say, it's all about the customer service! The website is user friendly, the prices are excellent, shipped quick and a wonderful overall experience, You guys rock!
Great prices on contacts came quickly and product was in great shape when i recieved it. I would recommend them anytime
This website provides the best price for contact lenses. I receive them in less than a week every time, and it's all really easy. They even supply info for rebates to make that simple, too! Unless another company comes out that can beat their prices and customer service, I won't be using anyone else!
I have used Lens.com whenever I need to reorder. The Web site is easy to navigate, the prices are competitive, and the service is impeccable. Lens.com has been around for a long time -where other, similar, sites have vanished - for good reason: it is the best!
Lens.com provides quick and easy service. I would definitely recommend to others and their prices are some the cheapest I could find.
Great pricing, I will use again. They beat out a lot of competitors. I ordered online with no issues.
My title to the review says it all. I'll stick with Lens.com in the future. I called in my order using the 800 number and received excellent customer service.
I ORDERED LENSES FOR A FRIEND, DOUBLE CHECKED PRESCRIPTION, AND WHEN THEY ARRIVED THEY WERE WRONG, EVEN THOUGH THEY ARE SUPPOSE TO VERIFY THE PRESCRIPTION. I GOT AN RMA #, FILLED OUT THE RETURN FORM, AND CHECKED WRONG ITEM SHIPPED. WHEN i GOT AN EMAIL SAYING THE RECEIVED THEM AND REFUNDED EVERYTHING BUT THE SHIPPING AND PROCESSING THEY TRIED TO SAY i ORDERED THE WRONG ITEM. I WAS MADDER THAN HELL. THEY FINALLY AGREED TO REFUND THE SHIPPING AND PROCESSING BUT STILL SHORTED ME $1.00, I'LL BE CALLING BACK, THE PRINCIPAL YOU KNOW.
ON A SIDE NOTE, THE RETURN SHIPPING LABEL SAYS USPS SO THAT'S WHERE I TOOK IT, COME TO FIND OUT IT'S FED EX SMART POST WHICH ADDED ABOUT A WEEK TO THE RETURN WAITING FOR FED EX TO PICK IT UP. I THOUGHT IT GOT LOST AT THE POST OFFICE BECAUSE IT DID'NT SHOW UP ON TRACKING FOR SO LONG.
Never difficult to navigate through and all my questions are answered before I even ask them will definitely recommend
I wasn't sure what to expect but it was a very smooth process. Easy to order, fast delivery and the contacts were exactly what they should be. Great experience.
Where the heck is my order at? Order *******583 hasnt even shipped yet! Only a label has been created.
I have had no issues. This was my second time ordering. The price was different in the cart than the first time so I just initiated a chat session and the person took care of it immediately. Was delivered within a day or two. I'll continue to order.
The process was easy but it took over a week for delivery. The pricing is only a little better than other companies.
Was nervous to order but so glad i did for the price! Came much quicker than what i expected! Now i can definitely see. I will order again for sure because the prices you cant beat.
Customer service is AH-mazing! Always willing to help as well as friendly. I will always be a loyal customer with Lens.com
Thank you!
I shopped around before ordering my contact lenses and found that lens.com was the best deal for the same product by at least $50! They had good Better Business Reviews so I took a chance and ordered. I got my lenses in about a week. Everything is in great shape and I'm a satisfied customer. I've already told others to try them and I would definitely order here again.
Simple process. Good prices. Did not like the added processing fee, it initially misrepresents total actual cost when deal shopping.
Answer: I am in the same boat. I have not received my rebate and filled out all the paperwork correctly. My order was 9/16/2021. They have not offered any assistance to help. I have reached out multiple times. They over charge with processing fees and then with the offer of a rebate... which is not easy to follow the directions. Yout have to fill out rebate form which is not available for 30 days and has to be filled out 60 days from purchase. Then 4 months later they will not send the rebate with an the response is to wait it will come... I have been hearing for 2 months.
Answer: Apparently and unfortunately yes. Will not be using lens.com again as well due to this
Answer: Isabel, I'd be happy to answer that for you. Yes, the contacts are legit. We sale the same lenses that you would receive from the eye care profesisonal. If you need any assistance placing an order please contact us at 18005367266. Thank you, Helen Manager Lens.com.

