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Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Great service, fast, reliable. Rebate process is difficult for busy professionals. If I don't calendar date rebate is available I miss it since you can't print the forms when you order. Basically it's like bait and switch bc you are expecting to get the rebate but you have a window to log in to get the rebate. I don't remember having to login for a rebate in the past so this change is a fail in my opinion.
I love my new brown eyes. I look amazing!
I'm going to continue to order from this site!
My order arrived quickly and without issue. I will continue to order from lens.com
Ordering my contacts was painless and easy. Why do I have to say more than that?
Excellent communication! Fast delivery. Great prices!
I'll never get my contacts anywhere else.
Everything was perfect! My contacts came in much quicker than expected.
The whole rebate process was a pain. I had forgotten to send in the proof of purchase and the deadline had passed by the time I realized it. No notification was sent to inform me to resend the proofs.
Very satisfied with experience. Will continue to use Lens.com.
They lure you in with a rebate to make you think you are saving money. They only give you a PO box to mail the rebate so you can't send certified with a signature to make sure they received it. I mailed my rebate Jan. 18th, 2022. I had to keep checking back as there was a message stating they are 6 weeks behind processing rebates due to covid. I logged in again today to see that they still had not received my rebate and it said the rebate had expired Feb. 25th! I called them immediately and told Casey what happened, She put me on hold to talk to her supervisor. She came back and said there is nothing they can do about it. I am beyond angry with. Them and told her they have lost a customer! I actually took photos of everything I mailed to them because I had a feeling something like this would happen. They don't care apparently... NOT A REPUTABLE COMPANY... TAKING MY BUSINESS ELSEWHERE!
Very reasonable and easy to order! Fast and secure delivery! I received my contacts in 2 days.
Great service and easy to order. I received my contacts in a timely manner. Customer service was also helpful in correcting my address for shipment after I entered it incorrectly.
I'm waiting over 5 months for my rebates with no end in site! I know, I know it's because of covid or supply chain issues or Putin!
Lens. Com made my ordering process very easy. All I had to do was upload a copy of my prescription, choose what brand of lenses I wanted and I was done.
My order came quickly and I am very satisfied with my order and will definitely be ordering from them again
Easy to order and fast delivery………. Will use again
Very user friendly and fast delivery. Never had any issues with your company.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members