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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Pricing was very deceiving on the website! After submitting order the price was different
Quick, easy, and exactly what I ordered. Thank you!
It took over a week for my contacts to arrive. Hopefully this won't happen again; the prices were great for the contacts I purchased.
I am beginning to give up on my rebate, as its been more than 16 weeks now since I placed my order and no sign of the promised rebate. It's been stuck on "card mailed by processor" for over a month now... is is that hard to actually send the rebate that is supposedly processed and ready to send? Feels like fraud to me.
This is my fourth time getting contacts with Lens.com. I've always gotten what I needed.
Fast processing and fast shipping
5 stars all around
They are expensive and not worth it without the rebate. I got my lenses in October 2021 and it is now half-way through March 2022 and still no rebate. I won't order from Lens.com again.
Super easy to order. Great prices. Kept me updated on everything.
$100 rebate never showed up. It's been over 4 ½ months, and service reps dismiss your call with it will arrive sometime.
Easy ordering and quick delivery! Love the rebates!
I was highly satisfied with my experience with lens.com I was able to receive my package within days of ordering it. I would recommend lens.com to anyone in need of contacts
The first time I ordered from you it was great! This time when I tried to order on my phone, I could not complete the order. I called the 800 number and they said they would just finish up. When they got to the total it was $40 more! I ended up canceling the order and tried going through my phone again. That time I got the same price as before the person tried to finish up my order. I do not know why when she was trying to finish it up it cost $40 more.
I'm having problems with the website somewhat confusing could be constructed user-friendly
I'm having problems with the website
Fast delivery and great contacts but too expensive for such little amount since they are daily use!
I had went to another site because it was a tad cheaper but I regret that. They lied that I didn't submit my prescription correctly. So after dealing with them I went to Lens.com. I have ordered from them years ago. I submitted my order on a Tuesday and had my contacts in the same week. I didn't get a bunch of hoopla from them. On their website they said if they have any issues they will call the doctor. That's great!
Don't be fooled by the 'low price' of lens.com. Part of the price is a rebate, which is not likely to ever get to you. I would not order from lens again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members