Lens.comReviews 5,709

They accidentally sent me the wrong contacts. I didn't realize at first because it was the difference between a "-" and a "+". The service center was extremely friendly and even though I'd tried to wear one, I was able to return the rest for free and my new box arrived within a week also at no charge.

Navigating the payment options, how many boxes (it autofilling without easy deletion) you wanted, and the cart were clumsy and confusing to the point I didn't think you could buy just one box and started looking elsewhere. I eventually came back and tried again when I realized what it was doing but you almost lost a sale just in the confusion and bad functionality.

I found the contacts I needed at an affordable price, and the ordering process was simple. Customer service emails kept me informed about my order from submission to delivery, and my contacts arrived within a week of placing my order, as promised.

This is my first order through Lens.com. I wear gas permeable lenses so rarely have a need for additional lenses but lost one and ordered my replacement. The price is great, the prices was easy, and the lens arrived quickly. Thank you!

I was very very skeptical about ordering a backup pair of RGP ( hard contacts) online. I found your site, read reviews, and ordered. So glad I did!
The process was easy and I also spoke with a wonderful phone associate to confirm my RX.My lens arrived very quickly and they're perfect! Will recommend this site to anyone needing Lens! Denise

The website was quick and easy to understand. The only problem I had was canceling auto-reordering. My prescription was wrong and returns are too complicated.

The rep I spoke with was patient. Kind and informative and went above and beyond to help with my mistake. From one person who deals with the public to another she is amazing asset to your company.

My contacts came faster than I expected and they were what I ordered. They're also cheaper than ordering from my vision clinic which I appreciate a lot. Thank you!

I was highly impressed with the customer service i received thru Lens.com. They emailed me to verify receipt of my prescription after they contacted them for me to get it! I'm glad i ordered thru them!

Product quality, ordering and shipping were great, but I ordered two hellraiser contacts and received one hellraiser and one with a much thicker red outline.

Bought 2 boxes of contacts, the price shown was $68.74, which would be a subtotal of $137.48 before taxes. However, my subtotal on the order before taxes was $171.46, a difference of $33.98 with no explanation as to why.

Telephone customer service was helpful and pleasant. Placed lens order at an excelant price and recieved them promptly as promised. I will definatly utilize Lens.com for future needs.

The process went smoothly, the lens.com team reached out to my eye doctor to get my correct prescription and the lenses came super fast!

Received an email my prescription was out of date but wasn't. It clearly said on the form from the doctor. I spent an hour going to the doctor's office and calling just for the person on the phone to say yes you are right. Attention to detail produce repeat customers.

It was easy to connect my prescription with the order and it shipped very quickly. The contacts came in nice little containers with saline and lens cases as well.

The website was user friendly and getting the prescription correct and the right brand for my comfort was prioritized. It did not take long for my order to get mailed. 👍👍

I added an RX but it did not capture and they could not change it pre ship. Not sure why that happened. But lenses are great and well priced - good quality and RX like fit

Initial ordering process was okay, but when order had review issues and required additional approval, the representative was a little hard to comprehend, but order was cleared up and shipment made.

I had a great experience with len.com. My order process went smoothly, wasn't left wondering! My contacts were delivered before the expected date, which was amazing!

I ordered them easily online, submitted the Rx, and then I got what seemed like an automated message saying that the Rx didn't match the order... Then a day or so later another email that said they had the Rx, and then it shipped and came in in about a week. Good quality lenses, decent price, and fast delivery. Would have been 5 stars if not for the emails that said the Rx didn't match the order.