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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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I love my contacts! Good fitting, they are the right ones. Color met my expectations.
I ordered +4.50 and received - 4.50. I called and spoke to a snotty jerk who insisted that I send the wrong ones back before sending the correct lenses. What am I supposed to do in the meantime? #1. They knew and could see that they sent the wrong ones; there fault. #2 I have sent in for the rebate many times and never got one, not one time. I sent the wrong ones back for a refund and have not received the money. I now have a new and much better company to buy from.
Best price I found anywhere, online or in-store. Shipping was super fast
My contacts shipped way later than the promised shipment window and arrived in poor condition. Then I immediately submitted my rebate form and have yet to receive my rebate even though it has been 5 months. They cannot give me a date for when it might arrive. If I had known my experience would be this bad, I would just have ordered elsewhere. Please do yourself a favor and don't buy your contacts from Lens.com. I don't want anyone else to have the experience I have.
Easy to use and FAST! Thanks Lens.com for a seamless experience.
Very easy ordering experience, great prices and timely delivery
It was easy to refill my prescription. Thanks you very much.
Stop making us give a review when we just want to click on the ratings!
It's been over 5 months and I still didn't get my rebate for my contact purchase. I reached out to support multiple times and they are unable to provide me with an update on when I should expect the rebate. No wonder this company has a terrible rating on the BBB.
Lens.com shipped my items very quickly and I am pleased
Ordered contacts and now I have to wait 3 months for yal to process a rebate card when yal can just lower the prices to reflect the rebate.
I like the available options in my contacts. The price for two months was great! I can see, and saved money buying online with everything on time!
Love them. Sometimes I'm guilty of not planning in advance and I need the contacts as soon as possible and Lens.com always delivers. I absolutely love this company, plus I love I can see my past orders and with a quick click I get more contacts.
The lenses were too thin and the size did not fit in my eyes
Fast service and quality product!
Always Best In Class service!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members