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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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I was not my fault the lens were ordered incorrectly. So why did I have wait for you to receive my returns before the replacement corrected lens?
Ordering new contacts was an easy and efficient purchasing experience. I will certainly use this process for future contact lens purchases. Order arrived prior to the expected delivery date which was a bonus for me as I was wearing my last lens.
Super easy ordering! Love it! Super easy to put in and I can see clearly now!
Service and ease of doing business has remained excellent over many years.
I placed an order for contact lenses with Lens.com on December 1,2021. I sent in my rebate request, a special they often offer, just a few days after I received my lenses.
It took over nine (yes, 9!) months in order to receive my rebate. I exchanged countless emails with them to see about the status of my rebate, when it would be arriving, etc.
I do not recommend using them for their rebate option. It is unreliable, slow, and the customer service operators do little to nothing to make sure you receive your rebate in a timely manner. Per their terms and conditions, it should take up to 10 weeks from the date the rebate form is received for processing.
They continuously cited that the delay was due to COVID-19 staffing and processing times, but 9 months of a delay? 9 months of waiting for a rebate is absurd.
I was very pleased that I purchased my lenses for less than half the price of what I would've paid with this other company that I used to buy my lenses from. I just couldn't believe the low prices! My lenses are exactly what I bought from the other company, they arrived very quickly, and I am just thrilled with Lens.com!
Saved lots of money with their inhouse eye exam and lens. Would have paid lots more anywhere else. Very happy!
I was satisfied with everything delivery was fast and great my lens came back on time great company been with them for years since I was a teenager
Please don't be fooled by the price of their contacts. While checking-out, there's a $25 fee tacked onto EACH box for 'processing'.
Ordering easy, hoping quality will be as good, hope I will truly receive a rebate. The lens seem to be as good as any bought at the eye doctors. The price with the rebate is a true bargain
Ordering easy, hoping quality will be as good
The transaction was very smooth, shipping was fast. Prices are affordable. I will buy again from lens.com.
Easy to operate the site for personal needs and great service in contacting my provider's office for a copy of the script. Very happy with service and product.
Very easy, quick, the only way I order contacts.
No problem
Lenses are Lenses, they shipped what I ordered. Rebate gives you a good price but why all the monkey motion to get the credit/rebate. Just make the price, the price. Not this time but on a previous order debit card rebate went missing in mail, probably stolen. Lens.com was ZERO help.
Fast and easy! No hassle experience. Will order from Lens.com again!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members