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Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Got confused with the rebate for my contacts but I got them in a timely manner
Gas permeable lenses are not the norm and I've used Lens.com for many years to fill my needs with no problems,
Great experience ordering RGP lenses. Very hard to find places that make RGP lenses. My Dr. said that these lenses were made very well. Second time ordering these lenses and I will continue to order them from lens.com.
Never had any problems with orders, everything has been sent on time.
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Good price and fast service I look at alot of lenses on line and this was the best for what i needed
Great service! Fast and hassle free! I would use again!
What a rip off - advertising a low price per box only to add major handling fees. I would rather you would honestly advertise what the lenses will actually cost.
The first time I bought from this seller everything went fine and I got my rebate, The second time they said I didn't send UPC labels but I did. No rebate. Then after opening a pack of 30, I couldn't see. I looked at the box and they sent the wrong prescription. They will not allow returns if you open, even if it's their mistake. Their policy is "We will be happy to accept back any unopened, unmarked, and unexpired boxes for a refund or exchange within 30 days of your ship date." I'LL NOT PURCHASE FROM THEM AGAIN.
Very satisfied with the efficiency of service and the quality of my new contact lens.
Never order from this website. I waited for 1 month to yet get another email stating the lens were in back order. I just received another one saying I would have to wait yet another month. This is a bad bussiness, they offer rebates and make customers wait too long or never get their rebate- I called and cancelled today because I am furious. Now I am waiting for the funds to go back to my CC. I was told they put a hold on it but when I checked the money was already taken the next day after the order. I am contacting the BBB tomorrow if the funds are not put back on my card today within an hour as I was told
Easy, quick, convenient - what's not to like? But best of all it saves me a lot of $$$
Somehow they can't get a gift card in the mail after 7 month of waiting. I'm out $120 in rebates for trusting this company. Don't do it! Plus - they advertise one price and tack on at least 50% more in "processing fees." Just looking for an honest contact lens company - lens.com is NOT it.
Very easy to order with better price than other companies. Very easy to order online.
After a conversation with and agent it came to my knowledge there is charge of $47 on my order for service fees that is before taxes and shipping charges.
Attached is the conversation with the agent, unfortunately I cannot cancel my order. Definitely not doing any more shopping here. Very sneaky charges
Excellent product! Excellent service! Very timely!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members