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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Great to order on line. Easy and affordable. I received my contacts quickly and in good condition. Thank you
Had an issue receiving the first order at an old address, but customer service was helpful and fixed it immediately.
Great and easy, convenient and economical
Easy site to use
The website is easy to use. Lens are delivered quickly.
Easy process when ordering contact lenses
In May of 2021, I ordered contacts from this website. The fees were 16% of the order total.
In October of 2022, I ordered more contacts from here. The fees are now 78% of the order total with absolutely no explanation of what happened to make the fees increase by 400%. This entire company is building a web of lies and misinformation. They don't even know what the fees are for or have any version of a breakdown on what they go to.
$#*! Lens.com - I'll never use this company again for anything. They are taking advantage of customers with incredibly misleading business practices and fake additional fees that aren't explained in the least.
I have used lens.com for many years. I like the convenience of reordering with little effort and high reliability.
My information for my contacts is saved under my profile so it was really easy to reorder and I received them in a timely manner.
I never received my rebate I think it need's to be explained better on how you do it so you get your rebates
Easy to order; fast shipping; I hope that the rebate does not take 6 months to receive like the last one did!
I can always depend on Lens.com! Ordering is easy to navigate and shipping is always quick!
Taxes and fees are pricey. Webpage is manageable. Also, the rebate is a good attractive for the customers, but it takes several weeks to get the rebate. I can say is a good experience but always, there is room for improvement.
Received my contact lens with no problem. But after 8 months still no rebate. And no one can help. Beware!
Love my lens, they came in just in time for my recent ones to retire
It has almost been two months and I still haven't received the "quick" rebate. Many species can reproduce in this amount of time. Time is money.
Very happy with purchase and customer service. Thanks.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members