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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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I've been a customer for years and from start to finish excellent service
I just think the cost for shipping and processing is outrageously high, it's the same price as he lens themselves. They are good contacts and the shipping was fast just very pricey
Quick service, easy to attach my new Rx to speed my order along. Great follow up to insure satisfied customers!
51/2 months since Lens.com received my rebate request. My rebate card has been "loaded" for while, but not mailed. It says "global raw material supply" problem, so how could they load my card if they didn't have it? Financial trouble? Scam? Other? You decide which.
I ordered twice from Lens.com. My 1st order went as expected. I received my order timely, submitted my rebate within a week or so. Received my rebate card about 2-3 months later. My 2nd order did not go as smoothly. While I still received my order timely and submitted my rebate within a week or so, my rebate was never "received". I kept checking the status online and it was still pending. I called customer service and they said the rebate center was behind on getting through all the rebate submissions. So I continued to wait patiently. Well, my rebate submission expired and they said there is nothing they can do. How am I supposed to re-submit my rebate when they make you cut off the special bar codes off the contact lenses I ordered? I can't get those back. I am convinced, they process your initial rebate only and ignore any other rebate after that. Please only order from them once and don't get sucked into this scam. Good luck!
One of the contact rip, before the month finish. I do appreciate the low prices.
Great prices and easy to order. The web site is easy to use and download prescription.
Cheapest contacts I could find with no insurance coverage. They arrived quickly.
Ordered my contacts - lowest prices I can find, twice in a row - with complete ease and received them in literally two days - basically Prime delivery! This was my second order in a few months, and I will definitely be a repeat customer. Great site, customer service, quick delivery, best prices - WIN!
Placed and received them as scheduled. Still waiting on my order from my optometrist office that has been lost in with UPS since August.
The package came quickly and as i ordered. It was easy and i was really happy with my purchase. The price is great and shipping was quick. Thank You will order again.
Great all around: Customer service, delivery and the product as well.
Sent wrong ones and did not take return (even though they claimed to)
Do not allow "legit customers" to leave a review
Great experience. It was easy and affordable. Great staff. Very helpful.
After I sent the prescription for Air Optix to lens.com, customer service informed me that production of Air Optix contact lens discontinued and lens.com does not have them anymore. So we went back to the doctor to give a new prescription with an alternate brand. So after we sent the new "Acuvue Vita" new prescription to lens.com, I called customer service and they said that they do have the "Air Optix" brand, so we ordered the "Air Optix" brand. Briefly, we wasted our time for going back to the doctor to get new prescription due to misinformation from customer service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members