Lens.comReviews 5,527

Never have an issue with Lens.com and pricing is aligned with industry. The Rebate cards are an added bonus but a little bit of a pain to apply for them and then continual follow up until they arrive. Would prefer a direct reimbursement or auto-applied discount would be better.

Ordering from Lens.com is pretty straightforward and convenient.
The lenses arrived on the scheduled date.
I find the information on the rebate offer a bit lacking so i will need to call lens.com for info.
Overall, I have had smooth ordering experiences.
Thank you!

My contacts were not in stock/readily available- li d of wish I knew that before ordering/paying. However communication was good. I'd suggest expedited shipping n when that occurs.

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Fast delivery. The cost went up from$13.99 to 24.99 per box. I wasn't to happy about that but still cheaper than other companies. I will order again from Lens.com

Ordering contacts off lens.com is super easy once you have your prescription filled by your Eye Doctor. The website is easy to navigate and I received my contacts in about two weeks so definitely plan ahead so that you're not without contacts for very long.

Ordered February 6th, received Feb 21st. The lenses themselves are fine. Also I got a free lens case last time when I ordered 1 box. This time I ordered 2 and didn't get any cases. Just odd that each delivery is different.

Lens.com always seems to have the lowest prices around. Reordering contacts is easy as a click. The shipping process and delivery was quick and reliable. I would definitely recommend them to family and friends.

Got item. Not happy about the fee added to my cart at check out. Additional, fees should be disclosed prior to getting to check out screen

It took over 3 weeks to receive the order. In years past, it took about 7-10 days. Additionally, no communication regarding the order was received until a week prior to anticipated delivery. This delivery timeline information was inaccurate. The plus side was delivery of the order occurred several days prior to claimed delivery date.

The purchasing process was very easy. I also received the best deal by far. Essentially 4 boxes of contacts for the price of 3 from the other major contact sites (after rebate). However, the contacts took quite some time to come in. Upon purchase the site explained that it would take approximately 5 business days to arrive. Instead, they took 12 business days to arrive. Other than that, everything went smoothly

It took 3 weeks to receive my contacts and I still had to pay shipping…. That's not right at all. I ran out of contacts before my eye exam.

I call and glad I could pay extra for faster delivery total 18$ and took About a week.
With no extra pay would had been 3 weeks
And let's not forget my 325$ orders who didn't qualify for fast and free delivery like everyone else does.

Annoying emails following up w reviews almost demanded is bad idea... if a person does not email you w a problem, let it be. They are ok. Stupid $#*! like this is annoying.

I am beginning my contacts from lens.com for years all I do is hit the reorder button and a week later my contacts are in my mailbox thank you for great service.

Generally my experience was very good with on slight exception based on the tracking app, once the package arrived at Fedex in Cincinnati it stayed there for almost a week before being sent on.

Lenses delivered as ordered, prescription was "too old" so I had to do the online process which cost additional money and was a waste of time, other than that was happy with the product and cost.

Ordered contact lenses and had a smooth experience. Customer support was clear and helpful when I needed to update my prescription. Everything was processed quickly after that. Would order again.