LegacyboxReviews 827

I received my digital download in September and expected to have a backup files for one year. In December, I received a bill for $85 for another year of backup. I called and spoke with the customer service person and she told me that I did indeed have another year until December 20,2023. I received a refund. I then got another email in January saying didn't I want to backup my files.It took me a week of phone calls and emails in order to get someone to speak with me about the situation. Once again I was told that yes I did indeed have backup files until December 20th 2023. When I went to check on my files today, they were not accessible to me. So once again I'm going to have to battle with phone calls and emails to try to get this resolved. Very frustrating and unacceptable.

I paid for 50 items to be converted. Just received my box back and 24 DVDs were not converted and no refund pending. Also quality is worse than the originals supplied. I will be filing a complaint with my credit card company. I would not recommend this service.

The Worst Dont Do it! I payed extra to get all the tapes converted for Christmas and started in Ocotber, I was able to give this gift as a Valentines day gift. Also they give NO support after spending almot 1000. $$$$ they wont even respond to an email in a timly way or help me at all. Dont waste you time or money here.

They couldn't convert my media and did not refund me properly. I've called four times and waited on hold for over 20 minutes and no one answers the phone. When I texted them - they refunded a card I no longer had. I told them this and they said it would appear in my bank account 10 days from now; however, the refund stated VISA ending in X. I told them this and they said "as stated before you'll receive it in 10 days" I've never even given them my bank account info! Now they will not respond at all and it's been two days. I think it's extremely unprofessional & now I have to jump through hoops to get my money back for media they couldn't even convert.

Customer service non-existent, dvd quality was snow and static, took from October to January to complete and would not contact us back, no customer service number, just run around with emails.
On the other hand they are great about sending texts on current specials…even though they cannot produce the work?

Paid $278 for their 20 item box. Didn't receive an email for instructions. Tried to contact them & no response to email. Called the number & could not get a hold of them! Grrrr! I decided this was off to a bad start so I emailed them to cancel my order & provide a refund. They gave me a runaround on that. Took 3 weeks to get $206 back & I was furious! Contacted them as to why I was shorted $75 & they said it was a restocking fee! THEY ARE HORRIBLE! DON'T USE LEGACY BOX!

I mistakenly request a large box for 38+ items. I assumed they DEVELOPED and transferred film to a thumb drive or disk. My checking account was immediately charged $629.99 with additional fees that total $703.24. Within a day or two, I messaged Legacybox.com, stating that almost all of my order was undeveloped film. I requested a refund and after a few messages back & fourth, I was messaged that we would receive a refund will arrive in 5 to 10 days. It has been weeks and we haven't received any thing further or a refund. These images were from many years of family film. Our hope was that some photos would be able to be developed and transferred to usable media before our 50th wedding celebration on March 3rd. Please refund our $703.24, as this is a lot of money for a couple on social security.

Legacybox simply forgot to include a number of my discs in their mailing back to me. More frustrating, they are not available by phone, simply cannot even leave a message for callback. Their message is that they are too understaffed, call back later. Later is never any better. Avoid this vendor.

I sent in my irreplaceable tapes and vids over 4 months ago. They never communicate or respond to emails or voicemails. If you choose the callback option they never call you back. It says 10-12 weeks on the worst case to transfer and return materials. They only responded when I contacted the BBB and offering me rush priority service after almost 4 months with no contact whatsoever except daily marketing emails. They made excuses about being short staffed. When the DVDs and USB stick arrived half the videos these incompetents sent back were blank and many videos like my wedding video I know is good were missing. Many videos are recorded in quick scan mode with nothing but snow and static. You can see how the operator is holding the wheel. No quality control was done. No pre inspection of the tapes was done and of course they charged me 100s of dollars for blank videos. I am reporting fraud with Amex and demanding a refund. You would have to be insane to send these people your legacy irreplaceable family treasures and videos. Go to a local place you can get them back at least. This is a factory making McDonalds quality transfers that take forever and then the work is rushed. I would like to see this compnay shut down.

Purchased kit online on 1/26/23. Kit arrived 1/31/23. Wanted to order additional DVD sets with my order. Called customer support, told I would get a call back. No call back. Emailed them the evening of 1/31 outlining my wish to order additional DVD sets, other than the automated "we received your email response," no email response. Called again on 2/1 and signed up for "text message" support. Received a text message "Thanks for contacting Legacybox! How can we help you today?" I returned a text outlining my issue. As of the writing of this review, no text response either. And, this is to order additional items, if they don't respond to something that will make them more revenue, imagine if I have an issue that doesn't bring them revenue. EXTREMELY DISAPPOINTED! This is not a good start; I haven't even sent in my media yet!

These 16mm reels have been in the family storage box for decades. Not knowing what to do or who to trust with them seemed overwhelming. After researching many options, we decided to trust Legacy Box. These films meant the world to my parents so I was nervous. Legacy Box kept me informed every step of the way! Let's just say that they exceeded our expectations! If I could hug them I would! Thanks so much for the wonderful memories from the 1950's and 60's...we will be using this service again soon!