LegacyboxReviews 827

We had several 8mm home movies, a few even smaller reels, vhs tapes, slides, and even photographs. The 8mm and other reels were not viewed in years, didn't even know if we would ever get to see them. We took a leap of faith, boxed everything up and sent it away. And with great surprise they were all returned along with the smallest flash drive. Our entire family history condensed into 1 easy to use drive. We all watched, laughed and cried. It was such an awesome night to get to see movies of relatives that have passed and videos of all of us when we were young. Overall awesome experience!

We found some old 8mm home movies of my husband's family starting around the time he turned one. We sent the tapes to LegacyBox to be converted to DVD and flash drive. When they sent us the finished product, my husband couldn't believe amazing the DVD's turned out. They were able to preserve his memories of his grandparents that have been gone for several years now. We would highly recommend LegacyBox if you want to preserve your family's old movies.

After converting a few 8mm camcorder tapes to DVD on my own 25 year old DVD recorder I decided to send the remainder to Legacy Box to save time. Boy what a mistake! The resolution on the converted DVD's was absolutely horrible. The ones I had converted at home were excellent with no visible degredation between the 8mm tapes and DVD's. One very important VHS tape was returned with a wide horizontal line running down the middle of the DVD and resolution so bad faces were hardly recognizable. Some DVD's were totally blank and some were converted to a file format that my IMAC didn't recognize. The VHS's conversion showed raster lines as if they has simply played the tape on a TV and recorder from the TV. Run don't walk away from these people.

I had pictures from almost 60 years ago that obviously can't be replaced. I wanted to take them out of a photo album and put them on a memory card for my parents and family to enjoy again. I was hesitant about sending them away but LegacyBox kept me advised on every step of the process. I got the originals back in the same condition and a memory stick filled with those memories to share! My parents loved seeing those photos again! Thank you for treating my pictures with the same care I have used! I have more pictures to put on memory sticks and will be using LegacyBox!

Legacybox sent me the original box after a few weeks (FedEx lost it), I then sent in 40 items from my late grandfather's personal stash. They were very intimate and wonderful family memories. I was smart to take pictures of everything before I sent it in.

It took way more time than normal because it was around Christmas, and I then received an unmarked brown box with my stuff and an arrangement of unlabeled DVD's. I took a look at them. There was no audio and everything was unorganized. I had no idea which tapes were on which DVD's. I had to reach out to customer service to understand that buried in their FAQ, it says there's likely no audio for the media I sent in. Okay, my fault.

Due to the nature of the package I felt something was amiss, and after haggling a bit with the CSR, they sent me another box to send my stuff in and give me all digital files instead.

THAT WAS THE BIGGEST MISTAKE.

This second trip took much less time. I then received a LegacyBox labeled package with everything neatly packed inside. One problem. At least 10 of the small reels I had sent in HAD BEEN SHREDDED, and their cases DESTROYED. Like, in pieces and had been smashed by something heavy kind of destroyed.

Whoever was responsible for this managed to stick all of the shredded tapes in an old plastic bag and then they stuck a sticker on it that said "This media is in a format that cannot be processed"

I took pictures of everything that was damaged, and spent TWO weeks haggling with a new CSR over the nature of what I received.

They ended up giving me my money back. However, it will never replace these cherished memories.

It is now a year later. They are sending me review requests and newsletters despite having unsubscribed twice, and having reached out to their customer service team about unsubscribing twice.

Needless to say- STAY AWAY.