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Legacybox

2.5

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Legacybox Reviews Summary

Legacybox has a rating of 2.5 stars from 827 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Legacybox most frequently mention customer service, thumb drive and poor quality. Legacybox ranks 4th among Video Converter sites.

service
191
value
184
shipping
171
returns
93
quality
157
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New Jersey
1 review
0 helpful votes
Follow Jim L.
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Legacybox did a wonderful job on our old family movies. The resolution was much better than I expected and a quick turnaround.

Date of experience: April 11, 2019
Jessica C. — Legacybox Rep
over a year old

Hey Jim, Thank you for letting digitize your treasured memories!

California
1 review
0 helpful votes
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When my dad retired he was given several VHS tapes of speeches he'd given during his career and testimony in DC regarding nuclear power. At some point these were given to me, but I didn't have a VHS machine. Since my dad is deceased and he was a well known expert in his field, I thought these tapes would be important and interesting for our family and for his grandchildren and great grandchildren. I had 10 tapes transferred to digital format and the process was seamless and the quality outstanding. I highly recommend Legacybox for converting VHS tapes to digital format.

Date of experience: April 4, 2019
Jessica C. — Legacybox Rep
over a year old

Elizabeth! THANK YOU! So glad we could digitize your VHS Tapes and provide you with a product that will last forever!

Georgia
1 review
0 helpful votes
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My grandmother had an old reel to reel tape recorder which she used all the time when I was a little kid to record the grandchildren and her and my grandfather. He played the accordion and she played the guitar and sang. My uncle finally sent me 5 reels he had saved. I was in tears listening to my grandparents play and sing again after not hearing them for 40 years. Thank you Legacybox for doing such a good job. Now all the generations to come will be able to hear them.

Date of experience: April 4, 2019
Jessica C. — Legacybox Rep
over a year old

Lori, I bet it was amazing to hear your grandparents! It was an honor for us and we are so grateful you chose our service to this for you!

California
1 review
0 helpful votes
Follow Gail M.
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I always wanted to watch my old movies I had in storage, but didn't have the proper equipment to do so. Legacybox gave me the opportunity to convert them into CD's and I'll be forever grateful My deceased parents had been brought to life again, allowing my family and siblings to enjoy, laugh and cry all over again. Also, we got to relive most of our favorite memories with each other as well. Absolutely priceless What a gift you have given us! "THANK YOU" from the bottom of my heart.

Date of experience: April 2, 2019
Jessica C. — Legacybox Rep
over a year old

Hey Gail! It was OUR pleasure to do this for you. Thank you from our hearts to yours!

Pennsylvania
1 review
0 helpful votes
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Great service!
April 5, 2019

So far I'm happy with the movies that preserved for me on a flash drive. The prices are very reasonable & the turnaround time is only a few weeks.

Date of experience: April 2, 2019
Jessica C. — Legacybox Rep
over a year old

Hi Carolyn! Thank you soo much for your review. We LOVE that you enjoyed our product!

Oklahoma
1 review
1 helpful vote
Follow Cassie G.
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I saw information about Legacy Box on social media and checked it out. They were running a special and I thought I would start with converting VHS since I no longer have a VHS. Then I realized I inherited reel to reel footage from family members. Due to the cost to convert, I started with 6 reels and was impressed. It unlocked so many family stories and traditions we did not know about and send the files to family as a gift. The entire process was only a few weeks and updates were frequent. Due to the reel to reel age, we were unable to capture audio, but the video was spectacular. The curators use the same techniques to digitize video in Hollywood.

Date of experience: April 1, 2019
Jessica C. — Legacybox Rep
over a year old

Thanks, Cassie! We shared this feedback with our team. Thank for allowing us to provide this service to you!

Ohio
1 review
1 helpful vote
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Trip down memory lane
March 30, 2019

My LegacyBox was a Christmas gift from a friend and I really enjoyed working with LegacyBox. The process is easy as can be and it gave me an opportunity to take a trip down memory lane as I sifted through some photos I had from 40+ years ago. This is great way to preserve your memories without having to fuss with doing all of the scanning and cataloging yourself.

Date of experience: March 29, 2019
Jessica C. — Legacybox Rep
over a year old

Hey Brenda! So honored we could make your holiday amazing! I hope you have many wonderfully preserved memories to last you forever!

Washington
1 review
0 helpful votes
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I have used the service twice with great success. I now have my 35mm slides in a digital format and my loose printed photographs in a digital format. I also sent in 23 reels of 8mm film from the late 1940's to 1970's that are digitized and I can watch on the computer or the television. Legacy Box is a fantastic way to convert and bring old memories alive again.

Date of experience: March 28, 2019
Jessica C. — Legacybox Rep
over a year old

Hey Rick! Thank you for allowing us to digitize your slides and reels! It was an honor and we hope you have memories that will last a lifetime!

Michigan
1 review
1 helpful vote
Follow Kathy L.
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So happy to have My memories for the future! Legacy Box delivered all they promise! Sent the box with very easy directions secure labels got back my memories fast and all is good!

Date of experience: March 26, 2019
Jessica C. — Legacybox Rep
over a year old

Kathy! Hello! Thank you SO much for your killer feedback! Love that we could do this for you and most importantly that you trusted us with your treasured memories. It's an honor!

California
1 review
0 helpful votes
Follow Ric K.
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Okay so I have heard and read about these type of services that would take my valuable film memories and turn them into a modern digital format. I was skeptical but took a chance on LegacyBox. Not only did LegacyBox deliver as promised but even exceeded my expectations. Their customer service was responsive and polite and treated me and my films like I was their most important client. I have already placed another order. If you are thinking of doing this do not put it off any longer. You will be pleased with the seamless process. Start to finish.

Date of experience: March 25, 2019
Jessica C. — Legacybox Rep
over a year old

Hi Rick, THANK YOU for your wonderful praise of our service! We are also thrilled to know our customer service team took care of you. We want you to feel like part of the Legacybox family! Let us know if you need anything at all.

New York
1 review
1 helpful vote
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Very happy
March 26, 2019

I'm very happy with the product. The only issue is the process of knowing how far into production my items are is little behind what actually happens. But I guess that's a good thing!

Date of experience: March 25, 2019
Jessica C. — Legacybox Rep
over a year old

Hi Margaret! Thank you for the feedback. We are so thrilled you enjoyed the service!

Pennsylvania
1 review
0 helpful votes
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Legacybox did a wonderful job restoring my comforting them into digital files that I can view on my computer. I can edit them with software and copy the files. They are wonderful gifts to give to family hat I can give copies to my family and friends. I've uploaded many of my videos to my YouTube channel so people can enjoy them across the whole platform. Legacybox really delivered for me thank you legacybox you are the best. Sincerely Charles n

Date of experience: March 25, 2019
Jessica C. — Legacybox Rep
over a year old

Thank you, Charles! It's been a pleasure and an honor to do this for you. I hope everyone on your YouTube channel gets to enjoy the memories, too!

Georgia
1 review
0 helpful votes
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From your instructions, to your packaging, to your tracking system, I felt like my treasured videos were in good, careful hands! Thanks so much! I'll be using your company again!

Date of experience: March 24, 2019
Jessica C. — Legacybox Rep
over a year old

Hey Melinda! Thanks for being SO awesome and providing amazing feedback. You were a GREAT customer! I hope you are able to treasure these items forever!

Texas
2 reviews
1 helpful vote
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Photo Processing
March 25, 2019

The majority of reviews here are for videos of some sort, and the videos we had processed were done well. Very few address photos, and the problem with LegacyBox processing photos is 1) in the order processed and 2) not being able to process photos of a certain thickness. The thickness restriction of the machines I understand although it should be mentioned up front. The order of processing is a definite issue. You receive labels to put on your packages, and those labels have a sequential number on them. That sequence should be followed but is not. I understand that photos within a package may have a processing problem and have to be out of sequence, but in general photos should be processed in order since order and chronology matter in viewing.

Date of experience: March 23, 2019
Jessica C. — Legacybox Rep
over a year old

Hey Grover,

We appreciate your constructive feedback very much! Photo Chronology is a service we are actively looking at. SUPER glad to hear you loved your order regardless! We hope you enjoy these items forever!

Virginia
1 review
0 helpful votes
Follow Larry P.
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Great Memories
March 23, 2019

We have had a lot of different media digitized by LegacyBox - 8mm film from as far back as the 1950s; VCR and audio tapes dating to the 1970s. I was a bit sceptical about being able to transfer them to digital but LegacyBox accomplished it successfully. It was wonderful to be able to show our children those films of their grandparents and parents from those years. And, it was fun to hear performances that I conducted - just great memories. LegacyBox has done well by us - turn around time is good, our digitized results have been excellent and I think that they are priced well. I highly recommend them. Larry Parsons

Date of experience: March 22, 2019
Jessica C. — Legacybox Rep
over a year old

Hi Larry! Thank you SO much for your wonderful review! It's an honor to do this, and we LOVE hearing feedback like this. If you need anything, let us know!

Virginia
2 reviews
0 helpful votes
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Excellent!
March 21, 2019

A great service at a great price! Our 8mm films were fragile, old. Bringing back old family memories brought so much happiness to everyone!

Date of experience: March 20, 2019
Jessica C. — Legacybox Rep
over a year old

Thank you for your wonderfully kind review! LOVE to have done this service for you!

New York
1 review
0 helpful votes
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Making memories last
March 21, 2019

This is such a great service! Aside from being easy & convenient, they provide the ability to access memories that may have otherwise been lost with today's new technologies. It was so nice to look back on home movies with my mom & give this gift to her. Highly recommend- the process was seamless.

Date of experience: March 20, 2019
Jessica C. — Legacybox Rep
over a year old

Hi Jamie, much appreciation for your kind feedback! It's wonderful to hear our process was easy and efficient for you!

Massachusetts
3 reviews
1 helpful vote
Follow Lori V.
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My old 8MM tapes had been forgotten in our basement for many, many years - probably over 25 years. I heard about Legacy Box on FB and decided, "why not". I sent tapes in the pre-packed box that was sent to me when I registered. It took a while, which I expected, but OH what an amazing turn out when I finally received my USB drive. The 8MM turned out to be as far back as 1950, maybe older, my Grandparents Italian basement parties, my Dad going into the Marines, my parents getting married, and Christmas's from my baby years! I was crying after watching this amazing footage. I can't wait to share with my Mom, since she hasn't seen her own Wedding footage from 1963. Thank you Legacy Box!

Date of experience: March 20, 2019
Jessica C. — Legacybox Rep
over a year old

Hi Lori, AWESOME that we were able to preserve your mom's special magical day! I know she'll love reliving that and how beautiful she looked! We are honored to have done this for you!

Florida
1 review
0 helpful votes
Follow Mark B.
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Very pleased with the whole process. Sent variety of media, VHS, Super 8,8mm, etc., and got back individual DVD's of each item. Great way to preserve very important memories.
Strongly recommend using LegacyBox

Date of experience: March 20, 2019
Jessica C. — Legacybox Rep
over a year old

Mark, thanks for being an AWESOME customer!

New Mexico
1 review
0 helpful votes
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Awesome purchase!
March 18, 2019

Sent some old video tapes, received them back in a few weeks on a usb drive. Played them and shared so many happy tears with my family. My grandfather passed away in 2006 and he was in so many of them. It was great to hear his voice. My mom said this was the best gift I ever got her.

Date of experience: March 17, 2019
Jessica C. — Legacybox Rep
over a year old

So wonderful that we could provide those memories of your Grandfather! I know how amazing that must've been. Thank you for the honor

From the business

Legacybox is an all-in-one, mailed kit to preserve what matters most. It is the easiest, simplest, most beautiful way to preserve your outdated tapes, film, pictures, and audio recordings digitally. Just fill Legacybox with your tapes, film, pictures, and audio. Send it in and we'll send it back with your memories preserved on thumb drive, digital delivery through Legacybox Cloud™ or DVD.


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