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Legacybox Reviews Summary
Legacybox has a rating of 2.5 stars from 827 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Legacybox most frequently mention customer service, thumb drive and poor quality. Legacybox ranks 4th among Video Converter sites.
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Legacy box was completely professional through the whole process. There was never a time that I was worried about losing my old home movies that are irreplaceable. Put your trust in this company. You won't regret it!
We had 50 plus movies. The customer rep found us the most cost effective packages saving us money. Fast service and good results for even our 1943 movies. Great job.
Hi, Mark! Thank you for sharing your review with us. We want our customers to have a great experience, from placing the initial order to receiving the final product. We're so glad to hear that you found your experience in line with this goal! We hope you enjoy your movies.
Legacy box is a blessing. My mom hasn't smiled for a long time grieving over the passing of my father. She had a box of tapes so I sent them in. Outstanding service from this company from beginning to end. They let you know every step of the way on your order. Work is fantastic! I give this company 5 stars. My mom has a reason to smile again. Great quality if work. Thank you Legacy Box
Hi, Cindy! We absolutely love hearing about the impact that reliving family memories has on our customers. We are so happy to hear that you had a great experience working with us and that we could help bring a smile to your mom's face! We thank you so very much for taking the time to share this with us.
Legacy box took all of our old family vhs tapes and quickly turned them into DVD's that will preserve our memories for a lifetime. Quick, easy, and efficient. The company kept me informed thru email. I was very happy with the service and would highly recommend the company. Thank you legacy box for preserving my family's legacy for future generations!
Hi, Renee! Thank you so much for trusting us with the digitization of your family's home movies! We are thrilled to hear that you had such a great experience with us and we appreciate your recommendation. We hope that your family enjoys these memories for many years to come!
The whole process was very easy. They did what they said they would do. Highly recommended. Slow service but it was around Christmas.
Hi, Robert! We thank you for taking the time to review your experience with Legacybox. We try to make the process as convenient as possible from start to finish, so we're excited to hear that reflected in your review. We do receive an enormous amount of orders around Christmas and all orders are digitized by hand, so we appreciate your patience while we completed work on your memories!
Legacy box did an outstanding job turning our old 8mm tapes into a keepsake we will have forever to share with our children and friends.
Hello, Brian! We truly appreciate that you entrusted us to preserve such precious items for you. We are glad to know that you are enjoying reliving those moments again and hope that you continue to enjoy your preserved home movies for many years to come! Thank you for sharing your feedback with us.
We did this as a gift and it was a big hit. We've had multiple people ask where we got the USB made and we said Legacy Box! It was a super easy process. It took a bit longer to ship due to the holidays but it wasn't a big deal. We definitely plan to use again.
Hi Stephanie, Thank you so much for taking the time to share that feedback with us! We appreciate your patience in receiving your items back to you, and we look forward to working with you again in the future!
While this service may work for some, I found it provided little or no technical service to the media I forwarded. For the most part, all that was done was to transfer my old 8mm films with all its flaws and gaps onto a dvd. Without any indexing or editing. In other words I got back exactly what I sent. Unimpressive!
30 years ago I had a local service take another set of films. Transfer them onto Video tape edit out the gaps, improve the imagery and add music to the tape. The cost was not exhorbatant.
Hi D S, Thank you for taking the time to share your feedback with us about your final product. We always strive to be as transparent as possible regarding our service, so I apologize if this was not made clear to you. We perform a 1:1 transfer so as to not lose the original integrity of your analog media. Thus, the quality of your output will directly reflect the quality of your original. Your digital files are completely editable so you are welcome to edit as you see fit. Please do not hesitate to reach out to us if you have any questions regarding this matter.
I sent them two items to be transferred--one was an old DVD. Through the process they kept me updated on the status of my order. When I got the Flash drive back only one of the two items was transferred. The second and more important item was nowhere to be found. There was no note or explanation--finally my wife saw a sticker on the DVD saying "this item is in a format we are unable to digitize" A DVD--really? You have got to be kidding. It was a total ripoff.
Hi Brian, Thank you for taking the time to share your feedback. At this time we are unable to convert DVD's as they are already in a digital format. I have sent you a private message and look forward to your response to address this immediately!
I sent in several tapes to be digitalized. The problems I had were 1. Took too long to conversion, 2. They got my order wrong ( though they did correct it), and 3. The copies that I received were of poor quality and parts of the video were missing. I would not recommend to use this company
I sent 25 loose photos, several mini-cam videos and disposable cameras. I did receive email advising that some of the things I sent could not be used, without explaining which ones. The quality of the media that I got back was not great. The thumb drive works, but is poorly organized and difficult to navigate. For the cost, I expected a much better product. I would not use this service again.
Hello, Cindy! Thank you for taking the time to give us feedback on your experience. We're sorry for any confusion! Those emails serve as an alert that we were unable to process certain items and with the instruction to reach out to our Customer Service team for more details and so that we can apply a credit or refund for those.
You touched on an important point concerning the organization of the files on your thumb drive. Each file will correspond to the barcode attached to each tape. It will also correspond to the barcode attached to each grouping of 25 photos as they were packaged upon arrival.
In that, we would really like the opportunity to make this a satisfactory experience for you! Please reach out to our Management team at [email protected] or at (800) 797-8210. We truly look forward to hearing from you!
Legacy box tries to appear highly professional but is anything but. I got email "confirmation" that my order was received on 12/5 and have since received no further correspondence. Worried that they had lost my order, I called today and they said that it would take another 2-4 weeks to process because of the holidays... To be clear, my order contained 9 VCR tapes and 15 photos. I could literally have taken a class in night school, taught myself how to do these conversions, converted them, opened my own company and converted another 20 tapes in the time that it has taken them. When I questioned them, I had a snotty receptionist tell me that I was miscalculating the timeframe quoted originally and, instead of being helpful, she kept repeating incorrect dates. After she explained that everyone thinks their order is the most special one, I ended the call frustrated and extremely disappointed.
The turnaround time was amazing! Everything came back perfectly
Processed. I could track the production which really helped the
Holiday jitters! Great Job! It made my families Christmas!
Hi, Robin! We really appreciate the amazing feedback! We are so happy to have been able to help make your family's Christmas! It is an honor.
Very good service for converting old films to CD. Had 4 5" reels converted. All was put on one disc. Some of the film had sound, but found out that Legacy cannot add the sound to the CD. Did not know that at the time I place the order.
Hi Hartwig! Thanks for the review and feedback! We are thrilled to have had the opportunity to digitize your film reels!
Sent years of my family Christmas tapes of varied sizes that I can no longer play even in the original video cameras as they ultimately begin to damage tapes. It is worrisome to send out what you know can never be replaced if lost. Legacy does a very nice job soothing those concerns with the emails during the process. Having them back and having the finished product that can be copied and saved in numerous locations or shared with other family members... the relief, the joy in watching, in sharing and having the keepsakes secure, is a true gift of a lifetime.
Hi, Victoria! Thank you so much for the incredible feedback! We are so excited to be a part of helping you enjoy these cherished memories again!
Best experience from start to finish! Easy to use and final product turned out beautifully. Customer service was very helpful with all of my questions. Highly recommend.
Hi, Kim! Thank you very much for taking the time to provide this review. We're thrilled to hear that you had a great experience with us. We appreciate your recommendation!
Transferring old film to digital format could not have been easier and the quality of the download we got from film that was over 60 years old was incredible
Hi, Sue! We're so glad to hear that you had a great experience with both the service and the quality. Thanks for taking the time to share your feedback with us!
I have sent more than 30 vhs tapes to be transferred. I've had to return some. Some of them, the voice did not coordinate with the video. When you get your dvds back, you need to sit and watch each one to the end. Some of mine are fine in the beginning, but the longer they are playing, the more the voice is "off" from the video. So, there is NO personal service here. They receive your old tapes and just sent them through! It is obvious that they are not checked before shipping out!-----so flippin disappointed!
Hello, Cheryl! Thank you for providing feedback on your experience. We're sorry to hear that! We always want to deliver a quality result for your memories. That is an anomaly for that to slip through our Quality Assurance check and we would really like the opportunity to correct that for you. Please reach out to our Management team at [email protected] or at (800) 797-8210. We truly look forward to hearing from you and will ensure everything is resolved for you!
I sent a cassette of my music recital and a VHS of my wedding. Got them both back today. Nothing was done with the cassette - note said it was too damaged (despite getting e-mails that said 1 of my pieces was damaged, but not to worry!, they were fixing it free of charge!). The thumb drive has 15 minute of my wedding followed by 10 minutes of black/gray/silver boxes, followed by about another 7 minutes of wedding followed by 25+ minutes of the boses (I kept skipping forward a minute to see if they would stop - not). I spent $71.43 on this. Nothing of my music recital and a movie of parts of my wedding that is darker than the original ever was. Disgusted at the amount of money I wasted on this. Picture is a screen shot when I stopped the movie. Great wedding memories, right?
I thought these old camcorder tapes werelost forever in my storage box. But thanks to Legacybox, in a couple of weeks, my family can relive the past 25 years.
Hi, Robert! We truly appreciate you entrusting us with your tapes and we're thrilled to hear that your family will now be able to relive those precious memories!
From the business
Legacybox is an all-in-one, mailed kit to preserve what matters most. It is the easiest, simplest, most beautiful way to preserve your outdated tapes, film, pictures, and audio recordings digitally. Just fill Legacybox with your tapes, film, pictures, and audio. Send it in and we'll send it back with your memories preserved on thumb drive, digital delivery through Legacybox Cloud™ or DVD.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dave! Thank you so much for taking the time to share your thoughts on your experience. We strive to ensure our customers feel that their items are safe and in good hands, so we're thrilled that this was conveyed and you felt no worry throughout the process. We hope you and your family enjoy your memories for many years to come!