LegacyboxReviews 827

Hello, I had decided to borrow a vcr and watch one of the tapes that I had you copy for me. The DVD that I received kept cutting off and on and I just assumed that the tape was old and a lot of tape had been ruined. Well after I watched the original tape I found our that most of the media wasn't copied over to the DVD and it didn't cut out. I am very disappointed in the quality of the DVD and that fact that it wasn't all transferred.

I had read great reviews about Legacy Box, so I decided to try it out. I sent out old VHS tapes and audio cassette tapes to be converted to digital. I had sent these out before through an outside company that Walgreens uses. The quality wasn't that great, so I wanted to see if Legacy Box could do a better job. The videos were terrible! They are so blurry and poor quality. The ones that I got from Walgreens look better than the ones that Legacy Box did. It also took a few months to get everything back. One of my mini video cassettes (from an old video camera) was not able to be converted at all. It wasn't even as old as the other ones that I sent to them. I was very disappointed. It's not cheap either. I don't think that I would recommend Legacy Box.

I am currently waiting on my USB that I ordered, but I have to say the ordering process is so simple. I received my legacybox within a couple of weeks with very clear instructions on the next steps. I received an email with these instructions too prior to getting my item. Shipping my VHS tapes back to them was super easy and when I emailed the company with some questions I had they were very quick to respond and very helpful. Awesome experience so far.

I purchased a package for Legacybox through HSN or QVC (don't remember which) last November. The price was awesome! In the package I got 20 tapes, a flash drive and they got put in the cloud. We ordered 2 extra sets for our kids. We sent them out in November and received them back in January. We viewed them to make sure they were okay. The DVDs were horribly pixelated and as the DVDs played on the sound didn't match up. I wrote to Legacybox about them problem. They were very nice about the situation and sent us postage to ship the VHS and 8mm tapes back and they would redo them for us, no charge. Awesome!

We got the new DVDs back in the end of January or February. We put one or two different DVDs in and the description on the DVDs didn't match to what was on the DVD! The sound also was not much better and they were still very pixelated. So not much improvement and they were not numbered correctly. We realize we should have notified the company right away but didn't because we thought that maybe it was just those 2 that were off and decided to go through each one before we contacted them. Our bad! Then of course the pandemic hit. We kept putting off the dreaded task of checking each DVD. Again, our bad! We didn't not end up going through all the DVDs until today (Oct. 19) and only 3 match the description. One also has only about 30 minutes on the DVD when it should have about 2 hours. We know we can't do anything about our DVDs but just want to make sure the next person is careful when buying a Legacybox, making sure to check all DVDs as soon as you get them.

This was my first experience with Legacy Box. I was introduced to it listening to Rush Limbaugh and Sean Hannity. I have 8mm fiilm that my father shot when my brother Gary and me when we were around 4 for Gary and 8 for me. These films have been in a drawer for almost seventy (70) years. No idea what was on them. Today I received my "link" to download for first reels. Fabulous! I could not be happier. My customer service representative DARBY was with me every step of the way. I have a whole box of 8mm as well as Super 8 that I shot when my oldest daughter was born in 1970. I will be dealing with Legacy Box for years to come. The best investment I could make to insure my children, grand children and on and on can connect with their "roots!"

When I sent in and paid the fees for Digitalizing Super 8 tapes, I was under the
Impression that I would be receiving them back with content placed on Thumb Drive.
Just got an email they were available on my email and 2 days later the original tapes
Were returned USPS. Very disappointed.
I had used Legacy last winter and received my copies on Thumb Drive. Not this time as
Was requested. I paid over $55.00 just to look at them on computer. Not good.