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Legacybox Reviews Summary
Legacybox has a rating of 2.5 stars from 827 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Legacybox most frequently mention customer service, thumb drive and poor quality. Legacybox ranks 4th among Video Converter sites.
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Haven't watched all the copies yet but so far so good. Looking forward to viewing on the cloud.
Got too expensive and could not afford it. 1st 10 was affordable but 2nd 10 was too high and didn't receive all my tapes or a lot was left off.
I had my daughter's childhood movies on VHS that's obsolete but now thanks to legacy box, I can watch it on DVD. I'm so happy!
My brother held onto 40 film reels for years. Before throwing them away he sent them to me. I found legacy box online and with their reasonable rates, I was able to rescue and see our history restored. They did a great job! No fluff, no special effects needed and I was able to share this with my own son and I sent my brother his own copy on a dvd and on a flash drive! Legacy box did an excellent job.
Very helpful. They accommodated us even when the reel was too big for the legacy box. Excellent service.
This is such a perfect way to save your memories!
I recently moved and while I was packing, I stumbled upon on old Betamax tapes. Without a player, there was no way for me to view these keepsakes. Legacybox was so easy to order. Once my box arrived, it came with a personalized direction booklet with the stickers to tag my tapes. I mailed the box out and once I received the notification of the digital files, I saved them and shared with my family for all of us to enjoy. I truly appreciate this service and I'm so very thankful for the memories you have given back to myself and my family.
2 vhs tapes turned into dvds. Both DVDs did not have full content of what I sent. My original vhs tapes were better than what they converted into dvds. Total waste of money, will NEVER recommend this company!
2 of 3 8MM films were successfully transferred to DVD; I knew one would be a problem as it has become nearly impossible to play in a projector. My one beef is for how the DVD is created. I wanted to rip the DVD to pull out the two films into separate MP4's. But the way the DVD is created, it appeared to my ripping software to be one long file (and then a short file which was a portion of one film. Not sure what went on there, but I was able to manipulate the DVD files directly and recover the content and create the two MP4's via VLC. I believe I had a similar issue on a previous transaction. I will say that I do have confidence that the material makes it form end to end (though there is always a dependency on the shipper and I've recently have packages lost by both UPS and Fedex).
The tapes were from the early 2020's and I feel they did their best. I am looking at doing a few more, just have to figure out what and get them together. And, I will honestly probably wait for a special as this is expensive venture. Thank You.
They send you a box and stickers, you put the slides into little baggies and put a sticker on each bag. About 3 weeks later got CD with digital images. Very easy process and good quality images
It took 10 weeks to get my files after they received them which is way to long. My biggest disappointment was when I viewed the files, the quality was awful. I complained and was told I could pay to send them back and they would look at it, instead of anymore hassle I purchased a cable for $10 and did the conversions myself.
Very fast service. Came well packed with easy instructions. Had our DVD's back in less than 2 weeks. Again, well packed. Very pleased.
I received a Legacybox as a Christmas gift from my daughter and son in law. I was excited to finally get my
Old 8mm movies, and a few VHS tapes digitized. I gathered everything together - I spliced 6 small reels of
My precious 8mm movies onto one large reel, and sent the remaining 17 small reels as well as a few
Super8, and VHS. My gift included "Holiday Priority Processing" - 5 day turnaround, instead of the normal 5-6 weeks. When I tracked the order it showed "being checked in" for a week. Long story a little
Bit shorter, I was given the run a round, told lies - I asked to have someone in senior management contact me, they have not. I get notice that my processing is completed, and I can view them online.
The first one I viewed, the digitized version is so dark it is almost impossible to recognize anyone even in
Outside scenes - I viewed these when I was splicing them, and they were NOT dark, except for the very
First few minutes of my wedding film, shot inside with no light - the rest was easily viewable from my
Original 8mm film. What kind of quality control, if any, do they have? I contacted customer service yesterday and told them - they sent me a label to return the films needing attention - my films were still
There - I told them that. They ignored me. This morning I received notice that my films/videos were shipped and will arrive next Wed.
What kind of an operation are these people running?
They talk a good game, but the results at this point, are less than satisfactory.
It is extremely disappointing that you cannot get to speak to anyone in a management position.
I would check out other services that perform this service.
Hi Richard, Thank you for taking the time to provide us with your feedback. I know you've already spoken to customer service and I wholeheartedly apologize for any confusion. When. You received your digital files via email, your order had already been "packed for shipping" This means that your order, among hundreds of others had already been packed onto the shipping truck and at that point it is not possible or feasible to locate the order. I do apologize for the inconvenience. Once you receive your order back, you are all set to send it back to use for reprocessing to try to get a better capture for you. While we do perform a 1:1 transfer and do not offer editing or enhancements, if your original film is in better condition than the digital files you received back we would be more than happy to get this corrected for you. Again, I apologize for any misconception regarding speaking to a manager, the customer service agent you were speaking with sought supervisor approval to set up the return for you.
Max 8 vido tapes 28 years old, not reviewed
For the past 25 years!
Concerned and nervous!
The people at Legacy and their work are really a five star experience
Have used Legacy box a few times with some OK results on older VHS and Beta tapes. Recently had some old 8mm tapes to submit - had 4 tapes so entered the order for a 2 item package returned on a disc, then changed the quantity box to 2. The order looked like it was for two 2 item packages onto disc. When the box to ship arrived it only had stickers for 2 items - when I contact LB they said the order was for one 2 item package with 2 discs to be sent. Very deceiving order window and confirmation.
Hi Ken, Thank you for taking the time to provide us with your feedback. We always strive to be as clear and upfront as possible but your review has shown us that we can do better! I apologize for any confusion regarding your order. If you had wanted 2 boxes, you would have to place two boxes into your cart. It looks like from the cart page, you added an extra copy of discs, which is why you received one box with two sets of discs ordered. You actually ordered the most cost efficient way possible. If you take a look on our website, if you are between order sizes, instead of ordering multiple boxes, paying for multiple disc sets and paying shipping for two boxes, you can order down a size (which you did!) If you take a look through your welcome guide, we provide extra barcode stickers in case. You have more items than your order size. Extra items are a flat $15. There is no extra charge for shipping, discs or anything else. You simply include all 4 items in your box and when it is received by our team, we will send you an invoice via email for the extra items at $15 each. Again I apologize for any confusion, you did order the most cost efficient way possible and if you reach back out to the team, we would be happy to remove and refund you for the extra disc set that was added on in the cart!
With the first 2 CD's we were ecstatic (we sent in 20 DVD's from when our kids were growing up) but after that, it was downhill. One CD had Howard Stern, showing butt and boobs, we never had that on any of our DVD's, another had a TV show we couldn't recognize, another had no sound, and 2 were all fuzzy. We have watched all our DVD's, many times, and we were looking so forward to having them again on CD's, especially the one where our daughter went down a slide and fumbled at the end... too funny... never got it. Thank goodness they return the DVD's, I will do it myself... somehow... or try our local photography shop... there goes another $200!
So excited to be able to pass along DVDs to my boys of their childhood. So fun to watch! It was a very easy, straightforward process. Adding more copies to the order was simple when I thought I was going to have to resend everything and do it again for another set! No way! The whole process was great. Can't wait to do my photographs.
Your film memories are deteriorating as you breathe.
Don't let time ruin the videos of loved ones
Preserve them with this service
If you call you get a live person on customer service.
The transfer quality isn't great but much better then loosing it all together! Hurry there is no time to loose!
You will be glad you did!
I'm having fun going back in time. Seeing relatives and beloved pets that have passed on. Its such a joy to see and hear their voices! Just do it!
From the business
Legacybox is an all-in-one, mailed kit to preserve what matters most. It is the easiest, simplest, most beautiful way to preserve your outdated tapes, film, pictures, and audio recordings digitally. Just fill Legacybox with your tapes, film, pictures, and audio. Send it in and we'll send it back with your memories preserved on thumb drive, digital delivery through Legacybox Cloud™ or DVD.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cynthia, Thank you for taking the time to provide us with your feedback. We perform a 1:1 transfer, meaning the quality of the originals should be a direct reflection of the digital output. Tapes do naturally start to deteriorate after about 10 years, so unfortunately it is not common to experience some quality loss over time. If you have viewed your originals recently and you believe them to be in better quality than what you received back, and that there is more confirmed content on the tapes versus what you received on the DVD's, we would absolutely love to correct this for you. Please reach out to our customer service team at [email protected] with your order information and our team would be happy to assist you.