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Legacybox Reviews Summary
Legacybox has a rating of 2.5 stars from 827 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Legacybox most frequently mention customer service, thumb drive and poor quality. Legacybox ranks 4th among Video Converter sites.
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There was a bit of miss communication in the start of my experience BUT the end result is that I now have a treasure of history to share with my family and they can pass it on to their families... all of this because of Legacybox. The Customer Service, I had to communicate via typing messages, were pro active and attentive and read and understood my need and situation. Above and beyond! Thank you to the people there and to the product they offer!
This was my second Legacybox experience, so, obviously, the first one went well! I appreciated the ease of the shipping process, the ongoing updates, and getting our files digitally via Google Drive (so nice to not have to download a proprietary app to access the files). I truly wish I'd done this sooner, as our tapes may have been less degraded due to age. My husband and I feel like we know each other better after seeing and hearing each other's memorable moments! This was money extremely well spent—a great gift to ourselves!
I sent about 12 old cartridge videos to Legacy. I am very satisfied with how quickly they were processed and returned.
The digital download was perfect. I am now obsessed with watching the old videos of my girls when they were young.
So happy I decided to do this!
Legacy Box has such knowledgeable and friendly staff. It has been such a pleasure to deal with this company. We were so impressed with the final product. We couldn't be happier. Thank you to everyone who made this possible for our family.
VHS tapes were 30 years old. Didn't hold out hope for the tapes still being good quality but was pleased with the quality of the dvds. Would recommend this to anyone
They did a great job at digitizing my videos. Some of them were very old and hard to see, but they told me about it.
We have had a great time watching them!
They kept in touch via email, i was notified that even though my tapes were older they did all they could to transfer everything over
I was very satisfied with the work that Legacy box did in transferring my old VCR tapes to DVD's. I have recommended Legacy box to my family and friends! I will contact Legacy box in the future.
I trusted Legacybox with our treasured 8mm from the 60's. They did a phenomenal job. Some of the reels had mold damage. They stayed in contact with me and let me know what was going on every step of the way. My father passed away 5 months ago and getting these done onto a current format was like getting a small part of my dad back. I will forever be grateful. I HIGHLY recommend Legacybox. I would do a commercial for these guys.
The Legacy Box provided our family with memories of childhood and family. It is worth every penny!
My order has been in process since February 26. Today is April 7th and it STILL has not entered production!
I had previously used another company. It cost $10 more, but I received my order in 4 weeks!
NEVER AGAIN!
It was great I was able to convert my old home videos into DVD. Its great because now I don't have to pull out or take my camcorder everywhere with me and charge it just to watch my videos.
It was very quick and easy. They even send you a postage paid box to send in your media. Loved that!
The experience with Legacybox was seamless; simple & they were excellent at their communication all the way through the process. There was a bit of a "bump in the road", as I had thought that I asked for DVD's but it was done digitally (since I don't have a great handle on computers & such & being older, I was more comfortable with something I could hold/touch (lol)) So, when I emailed them about this, they worked with me to figure out the easiest way to make me happy. I did need to mail back the VHS tapes, but was sent a new box to mail them back & they only charged me for the shipping & handling & not any new processing into the DVD's for me.
Also, Amber set up a time to call me as to avoid confusion in questions that I had when emailing about the issue. She was great. If you email with a question, someone gets back to you very quickly! I had a percentage off which was great & they gave me a refund on one tape that was apparently blank!
Overall... very satisfied & would highly recommend Legacybox to anyone!
Legacybox provides the best service! We had many video tapes that just sat in a box. We took the leap to have the video tapes converted to digital.
Legacybox converted the tapes within 1 week! They sent us the link and returned the original tapes. We were able to share the memories right away! Our adult children were so happy to see themselves when they were infant to 8 yrs old. As parents, we treasured these memories. It was fun seeing ourselves young too!
We have other tapes that we will be sending to Legacybox soon!
Thank you all!
Sent in 30 8mm films to convert to a DVD. My son, who is now 45, got to see these movies with his daughters. Well worth the expense
Having my old VHS tapes converted to digital files saved in Google drive was a piece of cake. I wish they provided services to help edit the videos in terms of removing the blank parts of the tapes, but I was able to do that through the iPhoto app on my Mac computer.
Overall great experience and very responsive customer service.
My wife and I were very pleased with our first experience with Legacybox so we decided to do it again. The process was simple, the turnaround was quick, and the support team was excellent. Return business can't say it much better than that.
I am very happy with Legacy Box. Called and talked to a human. Sent my pictures in and they digitized them cheaply and in a timely fashion despite the pandemic!
They stand beside there word. Excellent Job and Service.
Thanks, Ed
From the business
Legacybox is an all-in-one, mailed kit to preserve what matters most. It is the easiest, simplest, most beautiful way to preserve your outdated tapes, film, pictures, and audio recordings digitally. Just fill Legacybox with your tapes, film, pictures, and audio. Send it in and we'll send it back with your memories preserved on thumb drive, digital delivery through Legacybox Cloud™ or DVD.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rosalva, Thank you for taking the time to provide us with your feedback. I apologize for any confusion as we always strive to be as clear and upfront as possible. Our website advertises an average processing time of 6-8 weeks. While every order does not fit into these parameters, it is a general average. Our goal is to set the right expectations by offering this information on the website as well as on the email sent out when your order arrives to our facility for processing. We are currently experiencing an influx of orders while also working with a limited staff to ensure the health and safety of our employees. I do apologize for the delay in our standard times from the past and we are working every day to move closer to previous times as well. Please do not hesitate to reach out to our customer service team at [email protected] if there is anything else we can help you with. If you can provide the team with your order number we would be more than happy to provide an update.