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Legacybox has a rating of 2.5 stars from 827 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Legacybox most frequently mention customer service, thumb drive and poor quality. Legacybox ranks 4th among Video Converter sites.
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They took almost 3 months, and the quality was terrible! Very disappointed. When I record the cd's they made with camera I get great quality, they used really cheap quality stuff
Although I used Legacy Box before and was satisfied, the last order returned photos that were backwards (terrible for book titles) and several with the top eliminated causing people to be headless.
Whoever did my order should be fired!
Hi Carole, Thank you for taking the time to provide us with your feedback. I wholeheartedly apologize for any error in your order. We would love to take a look at the details of your order and get this corrected for you! We always strive to get it right the first time around and I apologize that this was not your experience but we would be more than happy to assist you. Please reach out to our customer service team at [email protected] with your order number and information. We look forward to hearing from you soon!
I've sent in a total of four old films that were more than 50 years old and got great downloads and discs of amazing videos showing myself, my sisters and my parents who have now passed on. I was shocked at how fast Legacybox completed my orders. These videos are precious beyond belief to me and my family. I will send in more. For the cost, nothing can give you this amount of pleasure and happy memories.
Hi Timothy, Thanks for your feedback! We are so happy to hear that you had such a seamless experience with us. We aim to deliver an effortless process to take the worry out of preserving your precious memories! We hope you enjoy sharing those memories with your family for years to come.
As a 76 year old woman, I did not realize that digitizing my VCR-tapes meant that they would be sent to me in an attachment to open. I was unable to open the attachment on my computer. After contacting Legacy Box, they sent me DVD's of my tapes instead at no cost to me. I highly recommend them.
Hi Barbara, We truly do appreciate your feedback and your openness to working with us on getting you a DVD set. We aim to deliver an effortless process to take the worry out of preserving your precious memories! We hope you enjoy sharing those memories with your family for years to come.
I thought I was purchasing a service package. Turns out, I purchased one "discount code" which was 50% off a 10 item box. At check out, it says "discount code isn't valid for the items in your cart" - then what, pray tell is it good for? Nothing. You will still have to pay full price at check out.
I gave them a second chance through their site as the first time was through Groupon and thought that may have been the problem. (I ate the cost). Second time through their site directly, the same result. I just requested a refund. Seems like a scam to me!
I had video that I was told could not be retrieved. I decided to try again with Legacy Box. I received my video memories back that I never expected to see of my baby boy. ( 30 years)I cried to see all of it again. Happy heart and Mommy. Legacy Box RULES in my opinion.
Thanks for your feedback! We are so happy to hear that you had such a seamless experience with us. We aim to deliver an effortless process to take the worry out of preserving your precious memories! We hope you enjoy sharing those memories with your family for years to come.
Was done quicker than expected. Staff very helpful and respond right away.
Hi Rachel, Thanks for your feedback! We are so happy to hear that you had such a seamless experience with us. We aim to deliver an effortless process to take the worry out of preserving your precious memories! We hope you enjoy sharing those memories with your family for years to come.
Very good experience, easy to work with. Total communication through he whole process.
Hi Brian, Thanks for your feedback! We are so happy to hear that you had such a seamless experience with us. Thank you for choosing us to preserve your memories!
I had some very old 16mm movies taken with my Father's camera beginning in 1948 through the early 1960's. I had attempted to convert them to VHS tape about 20 years ago, but the quality was not very good. I used an early model VHS tape camera and shot the video from a small screen as I ran the movie film.
I sent the original 16mm film along with my Father-In-Law's old 8mm films to Legacybox and the quality is nicely preserved. I plan to send some 8mm video tapes for processing when I am able to pull those videos from storage.
I have attached a few shots taken from the videos. Me, as a baby, learning to walk (I am now 72 years old), the door to our front room labeled for Christmas 1948, My Grandfather in front of his new house in Mason City, IA in about 1955. A sign from our vacation to the Bandlands in South Dakota in about 1955, and a nice photo of me in Yellowstone Park standing next to a bear. My 8th Grade teacher had a fit when I showed this movie in class stating that my Father was lucky not to have a movie of the bear eating me!
Great Memories!
Well done all the way from the start to finish... Great Job, will use your services again
I am so happy with my Legacy box experience, it was fast, easy, and my videos to DVD came out great to revisit some old memories. I would recommend Legacy box to all my friends and family
I had 40 tapes transferred to discs and, of course, have not reviewed most of them. The ones I did were excellent. The nice part of dealing with Legacy Box was that they always were in contact with me as the process was going on.
I was so nervous sending my precious vhs tapes off to be transferred to DVD. Legacy Box exceeded my expectations. The whole process took less than two weeks and the end result was wonderful. Some of my VHS tapes were copies from old 8 mm film and although some minor portions were a little fuzzy the overall result was excellent.
I went through lots of old videos, movies etc. most of which I hadn't seen in years and when I received them back from Legacy Box there were some wonderful surprises that i didn't realize were on many of them. I've sent several to relatives who were on some of these and they were so delighted as they had totally forgotten about that time. I still have many more to go through and look forward to seeing many more surprises. I am totally happy that I finally decided to do this.
It has been 20 and 22 years since my parents passed. I sent in two tapes and one 8mm reel, which I thought were not salvageable but lo and behold, Legacybox was able to compile them and make my family and me a lifetime of memories. Hearing and seeing my parents for the first time in over 20 years, was so emotional. I am thankful, Legacybox was able to give us such a wonderful gift! I would recommend Legacybox services as they made everything so simple from start to finish.
They do a good job The work is done professionally. Their customer service is fine as well
The reproduction of our wedding 8 mm movie taken 60 years ago was great. I am so pleased with the quality of the DVD version. Thank you.
A 10-tape conversion was a Christmas gift from our daughter. Legacybox's customer service was very helpful and prompt in answering questions, adding additional tapes to the order and adjusting contact/billing information. Great experience overall!
Legacybox made it easy to transfer our 40 vintage 8mm reels to digital. From packing the items to sending for transfer, receiving regular updates of status and now having the digital files has made it all worth it in saving our irreplaceable and invaluable memories. After organizing the 40 files in chronological order, totaling 3.5 hours of footage, I'm now creating a 1.5 hour highlight reel to premiere next year at 'viewing' event to share footage with family and cousins. It'll be a most special time when they see the footage of the many loved one's who are no longer with us. I'm looking forward to that special day in 2022 when I plan to capture footage of family member reactions that I hope to share with Legacybox.
Answer: All Video and Film Transfers are done so at 480P. Additionally, we convert almost all consumer formats of videotapes, photos, film reels, and audio. Here's a full list of formats we can digitize: *Videotapes: VHS, VHS-C, S-VHS, S-VHS-C, Betamax, Hi8, Digital8, Video8, MiniDV, HD MiniDV, and MicroMV A note on foreign tapes: We can convert most PAL and SECAM consumer format tapes. The only foreign format we cannot currently convert are PAL and SECAM Betamax tapes. Just put a note in your box if you have a PAL tape. *Film: 8mm, Super8,16mm, and Super16 A note on sound: Since sound on film is so rare, and to ensure we're providing the highest quality transfers, it is not our standard process to digitize film with sound. *Photos: 35mm Slides, Photo Prints (up to 8.5 x 11"), and 35mm Negatives A note on photo packaging: When sending in your photos, slides, or negatives, we ask that you remove them from any extraneous container, group them in bundles of 25 and place them in clear plastic ziplock bags or envelopes. *Audio: Standard Audio Cassette Tapes, Mini Cassettes, Micro Cassettes, and 1/4" Reel-to-Reel Audio If you have any more questions, let me know. I am happy to help!
Answer: Legacybox sends everything back to you along with any thumb drives, CD's you ordered.
Answer: No. Just went through this with them. It's a "tough luck" and they keep your money.
Answer: Nope. They took 3 months to tell me an item was "damaged" and then told me their refund policy was 20% or more of the media damaged to give any refund.
Answer: Hi Judy, Great question! We ask that slides be grouped into sets of 25 (one item) either in an envelope or ziplock bag. We will provide small barcode stickers to apply to each bag of 25. Slides will be processed in numerical order, according to those barcodes. The order within each set of 25 is not guaranteed as there are alternate factors such as shipping where they could move around. The digital files are free from any copyrights so you can very easily re-order them however you'd like once you receive them back! Please reach out to our customer service team for the fastest responses at [email protected] if there is anything else we can help you with!
Answer: Hello, thank you for reaching out to us! Yes, the digital files you receive back are free from any copyrights so you are more than welcome to edit them as you see fit. Please reach out to our customer service team directly at [email protected] if there is anything else we can help you with for a more prompt response time!
Answer: Hello Lowell, We are a 1:1 transfer company meaning what is on your original will also be on your digital output. We do not offer any editing or enhancements. The digital files you receive back are free from any copyrights so you are more than welcome to edit them as you see fit. You can also request multiple copies when placing your order as well. Please reach out to our customer service team directly at [email protected] if there is anything else we can help you with for a more prompt response time!
Legacybox is an all-in-one, mailed kit to preserve what matters most. It is the easiest, simplest, most beautiful way to preserve your outdated tapes, film, pictures, and audio recordings digitally. Just fill Legacybox with your tapes, film, pictures, and audio. Send it in and we'll send it back with your memories preserved on thumb drive, digital delivery through Legacybox Cloud™ or DVD.


Hi Disap, Thank you for taking the time to provide us with your feedback. We always strive to be as clear and upfront as possible regarding the services that we offer but your review has shown us that we can do better! We perform a 1:1 transfer, meaning the quality of the originals will be a direct reflection of the quality of the output. Please reach out to our customer service team with your order number at [email protected] and we would be happy to look into this for you!