Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Legacybox

Legacybox

2.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Legacybox?
grey stargrey stargrey stargrey stargrey star

Legacybox Reviews Summary

Legacybox has a rating of 2.5 stars from 827 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Legacybox most frequently mention customer service, thumb drive and poor quality. Legacybox ranks 4th among Video Converter sites.

service
191
value
184
shipping
171
returns
93
quality
157
This company does not typically respond to reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Disap P.
Unfollow Disap P.
Share Review
Report Review

Terrible quality
June 4, 2021

They took almost 3 months, and the quality was terrible! Very disappointed. When I record the cd's they made with camera I get great quality, they used really cheap quality stuff

Date of experience: May 5, 2021
Seth T. — Legacybox Rep
over a year old

Hi Disap, Thank you for taking the time to provide us with your feedback. We always strive to be as clear and upfront as possible regarding the services that we offer but your review has shown us that we can do better! We perform a 1:1 transfer, meaning the quality of the originals will be a direct reflection of the quality of the output. Please reach out to our customer service team with your order number at [email protected] and we would be happy to look into this for you!

Georgia
1 review
0 helpful votes
Follow Carole T.
Unfollow Carole T.
Share Review
Report Review

Although I used Legacy Box before and was satisfied, the last order returned photos that were backwards (terrible for book titles) and several with the top eliminated causing people to be headless.
Whoever did my order should be fired!

Date of experience: May 4, 2021
Cassandra H. — Legacybox Rep
over a year old

Hi Carole, Thank you for taking the time to provide us with your feedback. I wholeheartedly apologize for any error in your order. We would love to take a look at the details of your order and get this corrected for you! We always strive to get it right the first time around and I apologize that this was not your experience but we would be more than happy to assist you. Please reach out to our customer service team at [email protected] with your order number and information. We look forward to hearing from you soon!

Arizona
1 review
4 helpful votes
Follow Timothy P.
Unfollow Timothy P.
Share Review
Report Review

Priceless!
May 3, 2021

I've sent in a total of four old films that were more than 50 years old and got great downloads and discs of amazing videos showing myself, my sisters and my parents who have now passed on. I was shocked at how fast Legacybox completed my orders. These videos are precious beyond belief to me and my family. I will send in more. For the cost, nothing can give you this amount of pleasure and happy memories.

Date of experience: May 2, 2021
Seth T. — Legacybox Rep
over a year old

Hi Timothy, Thanks for your feedback! We are so happy to hear that you had such a seamless experience with us. We aim to deliver an effortless process to take the worry out of preserving your precious memories! We hope you enjoy sharing those memories with your family for years to come.

South Carolina
1 review
0 helpful votes
Follow Barbara K.
Unfollow Barbara K.
Share Review
Report Review

Techno dummy
May 2, 2021

As a 76 year old woman, I did not realize that digitizing my VCR-tapes meant that they would be sent to me in an attachment to open. I was unable to open the attachment on my computer. After contacting Legacy Box, they sent me DVD's of my tapes instead at no cost to me. I highly recommend them.

Date of experience: May 1, 2021
Seth T. — Legacybox Rep
over a year old

Hi Barbara, We truly do appreciate your feedback and your openness to working with us on getting you a DVD set. We aim to deliver an effortless process to take the worry out of preserving your precious memories! We hope you enjoy sharing those memories with your family for years to come.

Florida
1 review
2 helpful votes
Follow dianne m.
Unfollow dianne m.
Share Review
Report Review

I thought I was purchasing a service package. Turns out, I purchased one "discount code" which was 50% off a 10 item box. At check out, it says "discount code isn't valid for the items in your cart" - then what, pray tell is it good for? Nothing. You will still have to pay full price at check out.
I gave them a second chance through their site as the first time was through Groupon and thought that may have been the problem. (I ate the cost). Second time through their site directly, the same result. I just requested a refund. Seems like a scam to me!

Date of experience: May 1, 2021
Washington
1 review
0 helpful votes
Follow Dew M.
Unfollow Dew M.
Share Review
Report Review

Sublime memories,
April 29, 2021

I had video that I was told could not be retrieved. I decided to try again with Legacy Box. I received my video memories back that I never expected to see of my baby boy. ( 30 years)I cried to see all of it again. Happy heart and Mommy. Legacy Box RULES in my opinion.

Date of experience: April 29, 2021
Seth T. — Legacybox Rep
over a year old

Thanks for your feedback! We are so happy to hear that you had such a seamless experience with us. We aim to deliver an effortless process to take the worry out of preserving your precious memories! We hope you enjoy sharing those memories with your family for years to come.

New York
2 reviews
0 helpful votes
Follow Rachel G.
Unfollow Rachel G.
Share Review
Report Review

Should have done it sooner
April 29, 2021

Was done quicker than expected. Staff very helpful and respond right away.

Date of experience: April 29, 2021
Seth T. — Legacybox Rep
over a year old

Hi Rachel, Thanks for your feedback! We are so happy to hear that you had such a seamless experience with us. We aim to deliver an effortless process to take the worry out of preserving your precious memories! We hope you enjoy sharing those memories with your family for years to come.

Massachusetts
1 review
0 helpful votes
Follow Brian E.
Unfollow Brian E.
Share Review
Report Review

Very old films converted to DVD
April 23, 2021

Very good experience, easy to work with. Total communication through he whole process.

Date of experience: April 23, 2021
Seth T. — Legacybox Rep
over a year old

Hi Brian, Thanks for your feedback! We are so happy to hear that you had such a seamless experience with us. Thank you for choosing us to preserve your memories!

Arizona
1 review
0 helpful votes
Follow Terry Q.
Unfollow Terry Q.
Share Review
Report Review

Memories Preserved
April 21, 2021

I had some very old 16mm movies taken with my Father's camera beginning in 1948 through the early 1960's. I had attempted to convert them to VHS tape about 20 years ago, but the quality was not very good. I used an early model VHS tape camera and shot the video from a small screen as I ran the movie film.
I sent the original 16mm film along with my Father-In-Law's old 8mm films to Legacybox and the quality is nicely preserved. I plan to send some 8mm video tapes for processing when I am able to pull those videos from storage.
I have attached a few shots taken from the videos. Me, as a baby, learning to walk (I am now 72 years old), the door to our front room labeled for Christmas 1948, My Grandfather in front of his new house in Mason City, IA in about 1955. A sign from our vacation to the Bandlands in South Dakota in about 1955, and a nice photo of me in Yellowstone Park standing next to a bear. My 8th Grade teacher had a fit when I showed this movie in class stating that my Father was lucky not to have a movie of the bear eating me!
Great Memories!

+1
Date of experience: April 21, 2021
Texas
2 reviews
0 helpful votes
Follow Ramin V.
Unfollow Ramin V.
Share Review
Report Review

My Experience with Legacy box
April 21, 2021

Well done all the way from the start to finish... Great Job, will use your services again

Date of experience: April 21, 2021
California
1 review
0 helpful votes
Follow Christopher I.
Unfollow Christopher I.
Share Review
Report Review

Glad I did it
April 21, 2021

I am so happy with my Legacy box experience, it was fast, easy, and my videos to DVD came out great to revisit some old memories. I would recommend Legacy box to all my friends and family

Date of experience: April 21, 2021
Illinois
2 reviews
0 helpful votes
Follow Joseph G.
Unfollow Joseph G.
Share Review
Report Review

Good Job Done
April 16, 2021

I had 40 tapes transferred to discs and, of course, have not reviewed most of them. The ones I did were excellent. The nice part of dealing with Legacy Box was that they always were in contact with me as the process was going on.

Date of experience: April 16, 2021
Pennsylvania
1 review
0 helpful votes
Follow Mary M.
Unfollow Mary M.
Share Review
Report Review

Excellent Experience!
April 14, 2021

I was so nervous sending my precious vhs tapes off to be transferred to DVD. Legacy Box exceeded my expectations. The whole process took less than two weeks and the end result was wonderful. Some of my VHS tapes were copies from old 8 mm film and although some minor portions were a little fuzzy the overall result was excellent.

Date of experience: April 14, 2021
California
1 review
0 helpful votes
Follow Dorothy M.
Unfollow Dorothy M.
Share Review
Report Review

Lots of unexpected surprises
April 14, 2021

I went through lots of old videos, movies etc. most of which I hadn't seen in years and when I received them back from Legacy Box there were some wonderful surprises that i didn't realize were on many of them. I've sent several to relatives who were on some of these and they were so delighted as they had totally forgotten about that time. I still have many more to go through and look forward to seeing many more surprises. I am totally happy that I finally decided to do this.

Date of experience: April 14, 2021
New Jersey
1 review
2 helpful votes
Follow Claudia J.
Unfollow Claudia J.
Share Review
Report Review

Memories
April 14, 2021

It has been 20 and 22 years since my parents passed. I sent in two tapes and one 8mm reel, which I thought were not salvageable but lo and behold, Legacybox was able to compile them and make my family and me a lifetime of memories. Hearing and seeing my parents for the first time in over 20 years, was so emotional. I am thankful, Legacybox was able to give us such a wonderful gift! I would recommend Legacybox services as they made everything so simple from start to finish.

Date of experience: April 14, 2021
New York
1 review
0 helpful votes
Follow Gary C.
Unfollow Gary C.
Share Review
Report Review

Great service
April 11, 2021

They do a good job The work is done professionally. Their customer service is fine as well

Date of experience: April 11, 2021
Oregon
1 review
0 helpful votes
Follow Ralph K.
Unfollow Ralph K.
Share Review
Report Review

Family Archive Restored
April 11, 2021

Thank your for your prompt attention and quality service.

Date of experience: April 11, 2021
Minnesota
1 review
0 helpful votes
Follow Norita E.
Unfollow Norita E.
Share Review
Report Review

Wedding video
April 11, 2021

The reproduction of our wedding 8 mm movie taken 60 years ago was great. I am so pleased with the quality of the DVD version. Thank you.

Date of experience: April 11, 2021
Iowa
1 review
0 helpful votes
Follow Jeff V.
Unfollow Jeff V.
Share Review
Report Review

Christmas gift
April 10, 2021

A 10-tape conversion was a Christmas gift from our daughter. Legacybox's customer service was very helpful and prompt in answering questions, adding additional tapes to the order and adjusting contact/billing information. Great experience overall!

Date of experience: April 10, 2021
Washington
1 review
0 helpful votes
Follow Catherine Y.
Unfollow Catherine Y.
Share Review
Report Review

Legacybox made it easy to transfer our 40 vintage 8mm reels to digital. From packing the items to sending for transfer, receiving regular updates of status and now having the digital files has made it all worth it in saving our irreplaceable and invaluable memories. After organizing the 40 files in chronological order, totaling 3.5 hours of footage, I'm now creating a 1.5 hour highlight reel to premiere next year at 'viewing' event to share footage with family and cousins. It'll be a most special time when they see the footage of the many loved one's who are no longer with us. I'm looking forward to that special day in 2022 when I plan to capture footage of family member reactions that I hope to share with Legacybox.

Date of experience: April 9, 2021

From the business

Legacybox is an all-in-one, mailed kit to preserve what matters most. It is the easiest, simplest, most beautiful way to preserve your outdated tapes, film, pictures, and audio recordings digitally. Just fill Legacybox with your tapes, film, pictures, and audio. Send it in and we'll send it back with your memories preserved on thumb drive, digital delivery through Legacybox Cloud™ or DVD.


+75
See all photos