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Legacybox Reviews Summary
Legacybox has a rating of 2.5 stars from 827 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Legacybox most frequently mention customer service, thumb drive and poor quality. Legacybox ranks 4th among Video Converter sites.
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I had DVDs made from old 35mm slides, and old VCR tapes. They are very well done considering what they had to work with.
Everything was great-from getting packaging kit, communication-step by step of process and speed of return transferred material. Quality of digital copy is not great, but considering the age of original VHS I am glad to have it.
Will definitely come back for more transfers.
Hi Angie, Thanks for your feedback! We are so happy to hear that you had such a seamless experience with us. We aim to deliver an effortless process to take the worry out of preserving your precious memories! We hope you enjoy sharing those memories with your family for years to come.
We wanted to watch our wedding video but it was on VHS tapes and 30 years old. After doing some research we decided to send it to Legacybox. The process couldn't be easier and their frequent updates let us know how the process was going. Got the digital download and discs back quickly and celebrated our special day by watching our video with our children. This was the best gift we could have given each for our anniversary!
Hi Anne, Thanks for trusting us with digitizing your precious memories. We understand just how important your family memories are and feel so honored that you placed your trust in us to handle such cherished items.
I have now placed two orders with LegacyBox, I was so satisfied with the first order I placed a second. The kids and grandkids are loving seeing us and our parents when we were young.
Hi Robert, Thanks for your feedback! We are so happy to hear that you had such a seamless experience with us. We aim to deliver an effortless process to take the worry out of preserving your precious memories! We hope you enjoy sharing those memories with your family for years to come.
Many, many of the people depicted in the DVDs you made for me are no longer with us. These revived memories are priceless. One video tape in particular was in an odd format that I had no hope of ever seeing again. It just happened to be my retirement party from work in August 1996. That one DVD alone was worth the price of admission. As an old a/v and recording technician I continue to be amazed at the scope of the conversion machinery which you have made available. Please keep up the good work.
Hi Dwight, Thanks for the feedback! We are so happy to hear that you have had such a positive experience! Preserving your memories is our main mission, and we are so glad we were given the opportunity to do this for you.
Dug out a few VHS tapes I had always wanted digitized, tapes of a trip to England with hours of recollection from a great-aunt, the last of her generation. They were priceless to me and I recently realized I needed to "save" them for future generations of my family. The digital copies can now be shared by dozens of cousins and their families, and passed on for all time. Thanks to Legacybox!
I'm eternally grateful,
Ed
Hi Ed, Thanks for trusting us with digitizing your precious memories. We understand just how important your family memories are and feel so honored that you placed your trust in us to handle such cherished items.
Ordered two cds and two thumb drives off the original vhs tape. Paid for tush delivery. It was do rushed that I got someone else's wedding from 1995 instead of an anniversary party from 1983. Had to call twice to get any help. Would not recommend. Always used Costco but they aren't doing it anymore.
The Legacybox was a Christmas gift and that is how I first learned about it. I did call twice before sending with questions I had and responses were very hospitable, courteous and helpful. The order was received back in great packing shape and the work done gives one a memorable experience each time it is viewed. Thank you!
Hi Joy, We are glad that we were able to provide good customer service. Thanks for the feedback! We understand just how important your family memories are and feel so honored that you placed your trust in us to handle such cherished items.
Before I even purchased the box I reached out with questions and from the first moment till delivery of my tapes Legacybox was exceptional! Responded - professional - delivered promise product. A big thank you I had a cassette tape from 30 years prior - it is crystal clear and after 30 years I heard my Mothers voice again. Thank you.
Hi Denise, Thanks for your feedback! We are so happy to hear that you had such a seamless experience with us. We aim to deliver an effortless process to take the worry out of preserving your precious memories! We hope you enjoy sharing those memories with your family for years to come.
I sent in over 30 reels of film, checked each one before sending. About 2 weeks later I received a notice "wanted to let you know that one or more of your items arrived blank, and therefore we are unable to digitize it". When I called in for more information, they said the film was blank on one of the reels. But, when all of my film was returned, eight of the reels were missing the actual film... there was no film in any of the 8 canisters! After 2 weeks of working with customer service to "find" the lost film, I was informed that the reels arrived without film... a total change of what I had been told previously. Another week later they offered a refund of half the cost... but these films are irreplaceable. So much time has passed while I waited patiently for them to "find" the film... that now their mistake is long gone. It has been a horrible experience. I would NEVER recommend LegacyBox.
Hi Kim, Thank you for taking the time to provide us with your review and feedback. We wholeheartedly apologize that your experience has been less than ideal. I know you have already been working with our team regarding your order but I just wanted to confirm all steps that have been taken. When you first reached out to us, our customer service agent gathered all information in order to look into this further for you. I wholeheartedly apologize for any confusion in regards to how your canisters were flagged as being blank, indicating that the film in those canisters were blank, instead of using the term empty. I do understand how this can be unclear and we have passed this feedback over to our team for review as well. When items arrive either blank, or containers are empty, there is only a limited number of options for the production team to notate this. It has been confirmed with our production specialist that these canisters arrived to us empty. Again, we wholeheartedly apologize for the confusion in verbiage and that this was not immediately relayed to you, as the customer service team only has so much information available to them and this did take some time to fully investigate for you. The chances of sending back a canister without its film reel are so extremely rare and it is not possible that you would be sent back 8 empty canisters had there been film inside. Even if the film itself was blank, damaged or for any other reason unable to be transferred, any items sent in to us would be returned to you. I do want to ensure you that our team is following every possible avenue and leaving no stone unturned and if there is ever any update or change, we will reach out to you immediately.
I am answering this for my mother. She asked me to be the contact person because she wanted to surprise my dad with this for their 50th wedding anniversary in July. She couldn't wait to give it to him and he was thrilled. They started watching them right away. Recalling all those memories and seeing people who are no longer with us is what makes them so special. Thank you for the job you did. They aren't perfect because of some deterioration, but thank you for capturing their memories so well. Lori Supulski
Hi Lori, Thanks for trusting us with digitizing your precious memories. We understand just how important your family memories are and feel so honored that you placed your trust in us to handle such cherished items.
I've been hearing Legacybox ads for years and finally decided to send an old cassette tape of my Mother telling her life story and have them make a CD of it. The process went so smoothly right from the start and continued to the delivery of my CD along with the old cassette tape. They communicate where in the process they are and I never felt like I was in danger of losing my Mom's tape. I wish every company I deal with is as professional and efficient. Great job Legacy Box!
Hi Diane, Thanks for your feedback! We are so happy to hear that you had such a seamless experience with us. We aim to deliver an effortless process to take the worry out of preserving your precious memories! We hope you enjoy sharing those memories with your family for years to come.
I have used Legacy for years ans wow were they Alon their game. A few months ago, I purchased a package, it did not realize it was a digital package as I was so used to the regular fee a box, mail back a box. Simple.
I have written customer services trying to figure out what I can do and talking to a wall would give me better answers.
No clue what happened to Legacy, it someone took their eye off the ball. Though the order coat me quote a bit; I guess they need the money. So, keep the money as you have given us so many years of joy. My donation to you.
Find another company, that wants your business.
I had about 17 VHS tapes of home movies that I no longer could watch as I no longer have a tape player and really had no desire to purchase a new one just to watch home movies. Also, I was afraid they would continue to deteriorate until they would be gone forever. I had them transferred to DVD and they are wonderful. Some do have some bad spots but Legacybox did such a wonderful job I just cannot thank them enough.
Hi Cheryl, Thanks for trusting us with digitizing your precious memories. We understand just how important your family memories are and feel so honored that you placed your trust in us to handle such cherished items.
I had some many slides taken by my father in the 1950's and 60's. They sat in a box for so many years. I had the best of them put on discs and can now share them with family and enjoy them whenever I want. The process was very secure and very easy. It was also reasonably priced. Legacy box communicated every step of the way. I highly recommend them
Hi Mary, Thanks for trusting us with digitizing your precious memories. We understand just how important your family memories are and feel so honored that you placed your trust in us to handle such cherished items.
Nice to get rid of the old video tapes. Only negative comment is the hidden fees.
Hi Steven, We are always looking for ways to improve our process and product, so we appreciate your feedback. We hope you love your digitized memories!
Thank you so much for your comment. We are always looking for ways to improve our customers' experience, so your feedback is invaluable. Thanks for taking the time to help us do better!
I received many email saying my film has been transferred successfully and to my horror my package arrived with only my originals. I called and asked where was my DVD I was told they were unable to transfer my 8mm cassettes. I was never alerted by an email and I was not refunded until I called and complained. When asked why I was lied to an emailed saying my order was moving along nicely I was told it's a automated email, so they lie! I bought a DVD payer and invited my whole family over for the showing today. I am beyond disgusted with this company!
Hi Tara, Thank you for taking the time to provide us with your feedback. I'd be happy to provide you with some clarification. Orders sit in the queue to go to the right station to be digitized for some time. In your case, the order made it out the queue and we noticed that we could not convert the items. I apologize for no notification being sent to you about the issue. The email updates are automated and do not account for specific order information and we apologize for the confusion there. It does look like you were refunded for your order so you should the credit post to your account in the coming week. Feel free to reach out to our customer service team at [email protected] if you have any further questions!
I was very pleasantly surprised and impressed when I received my digital download within a week of it arriving. Then my original slides wer returned just a few days later. The whole shipping process is well thought out and very streamlined. I have family members who were very grateful for the photos
Hi Barbara, Thanks for your feedback! We are so happy to hear that you had such a seamless experience with us. We aim to deliver an effortless process to take the worry out of preserving your precious memories! We hope you enjoy sharing those memories with your family for years to come.
All
My VCR's were completely transferred over with the best quality possible. I was happy my family videos could be preserved.
Hi Cindi, We absolutely love hearing about the impact that reliving family memories has on our customers. We are so happy to hear that you had a great experience working with us and that we could help bring a smile to your face! We thank you so very much for taking the time to share this with us.
So very pleased with the work down. Always keeping me up to dat on how the process was going. Fast service. So happy with the dvds
Hi Peter, Thanks for trusting us with digitizing your precious memories. We understand just how important your family memories are and feel so honored that you placed your trust in us to handle such cherished items.
From the business
Legacybox is an all-in-one, mailed kit to preserve what matters most. It is the easiest, simplest, most beautiful way to preserve your outdated tapes, film, pictures, and audio recordings digitally. Just fill Legacybox with your tapes, film, pictures, and audio. Send it in and we'll send it back with your memories preserved on thumb drive, digital delivery through Legacybox Cloud™ or DVD.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Yvonne, Thanks for the feedback! We are so happy to hear that you have had such a positive experience! Preserving your memories is our main mission, and we are so glad we were given the opportunity to do this for you.