LegacyboxReviews 827

I spent over $350 on legacybox. Half of the order was returned with stickers saying they were "unable to scan this type of media". Rejected items included most 35mm slides! Problem is they did scan a few 35mm slides so I know the could have if they wanted. Now I've paid up front, waited 3 1/2 months and most of my items unscanned. Terrible company no matter what radio show they advertise on!

I sent in some old (the oldest 40 years old, the rest 30-33) VCR tapes that had traveled the world and been stored under questionable conditions for many years. I was overwhelmed with joy to see the quality of the restored tapes on the USB! In addition, the customer service is excellent. I give Legacybox my highest recommendations and will send many more tapes to them. I just started with 20 as a test... have trifold more to go.

Sent 70 VHS. Paid for the full expedite. Transfer was fast, but only half came back. Rest marked can't transfer. However, Dazzle software and a VHS player I'm able to transfer them fine. Legacy cites mold. But on their website they say they'll try. Clearly didn't try if I can do it with home equipment. For large orders you have to call to get orientation on how to send. It was pretty convienent in the end. Howver, all that came back was a USB drive in a little envelop. No stating sorry could only transfer half, no explanation of the file names, no explanation of the red stickers. I called and they explained and asked if I wanted refund for what couldn't transfer. Also many of the tapes were returned in a different sleave from the one I sent them in. It's just so weird in a process where you are sending family records usually to convert for a gift, the emotional stakes are kind of high and the communication was never proactive. Don't know if I would have gotten money back if I didn't call. And it's the kind of service where mentally you prepare yourself to pay the premium to have someone else do it, but then they don't do big chunk of the tapes. They are clearly there to cash in on the easy tape transfer money and send back the hard stuff. But isn't that the stuff you'd want to pay for a service? They also don't organize the files or titles (not that I was expecting that). They claim mold could ruin their equipment.

If they had done all the tapes in that time, I would have been floored 5 stars. It was super quick.

Completely disappointed with the conversion of VHS to DVD. DVD can back with no sound and tracking was awful. I can get better results using my DVD/VHS combo player/recorder. I was expecting to get what is advertised as a professional digital conversion. I can't believe that they didn't even bother playing them back to see that all the audio was missing on the DVD's that I paid to get converted to from VHS. VERY, VERY, VERY DISAPOOINTED. Don't waste your time with this company, I give the a FAIL with Quality.

If I could I would give this company a -100. I had submitted three reels to them to have them convert and they lost one of my reels. That is my memory and they lost it. They are lying about it and I know for a fact it was included in that package. They are so unprofessional I do not trust this company at all

I ordered the box to have some vhs and camcorder tapes put on a cd for my gramma and grandpas memorial at the end of September. 1 cd was 44 sec of what sounded like a commercial with no video, 2 more cds had little to no sound and the picture was so dark in another that you couldn't even make out the people and no sound on it to distinguish what was going on. Very disappointed that there is no quality checking. I wish after waiting almost a month I could have been told that the quality of what I would receive was very poor. I will not use this company again.

Do not use this company! I spent hundreds of dollars for them to convert my home videos and there are missing time from almost EVERY ONE! I had tried to convert them myself on a crappy home set up and did a better job! They tried to tell me that there were quality issues with the tapes and it's not their fault. I can even send them proof of the missing time! AWFUL AWFUL COMPANY AND CUSTOMER SERVICE!

I sent 26 tapes to them and I can confirm time is missing from 16! Out of the other 10 - I unfortunately don't have 7 of the videos to compare to!

I wanted to have some of my father's old reels film converted to digital. Having heard good things about Legacy Box I decided to use them as my transfer service. When getting ready to return the box for processing, I though I might as well send in some of my old 8mm tapes The process was very long. It took 6 weeks to get the items back to be able to view items that have not been seen in years. The file for one of my tapes that was returned was only 14 min long. I watched the video, then looked at the label on the tape and I knew quite a few things were missing from the returned file. I called Legacy Box and was given a label to have this shipped back and reprocessed. 2 1/2 weeks later the tape was retuned with a new digital copy. To my amazement the file went from 14 min to almost 2 hrs of video. I was very excited to see that it was fixed and started to watch the video and disappointment set in again. The audio for the tape sounds like an adult talking on a Charlie Brown special. I called L egacy Box again and was informed I have used my one time complementary return. I would now need to pay for the shipping up front to send it back. If it is a problem with the transfer they would refund my shipping cost at that time or they would just refund the cost for this tape to be transferred. Neither option was a good option for me. I've already send the tape back once and it is still not right. Now looking at my other files from the other tapes I'm wondering if video is missing from those tapes also but not knowing what is on the tape because it wasn't labeled. I will never know the answer to this question. Don't waste your time with Legacy Box. Very slow and not very good quality assurance to make sure the items are correct when the transfer is done.

When i did this my husband was dying from cancer and I wanted to start redoing all our family VHS tapes, I have tons, I only sent in 10 to start, I also have a player that i can still play them on but wanted my children to have them on DVD, when I received them back i didn't get to watch them because my concern was my husband, he passed away and the kids were over 2 weeks ago and wanted to see the 10 tapes I had done, what a disappointment! One was completely scrambled! You couldn't watch it and 2 of them were some black & white movies in another language? What the heck! These were tapes of my children and they all work get on my VHS player I spent over 200.00 for a bunch of waste! Never again! Debi

I went to their site to take advantage of their advertised pricing for 50% off. Said 10 items "we do the rest, digitalizing your moments on thumb drive, could or DVD". Yet when you place the order it charges you an additional $19.99 for the DVD. I called them and they apologized for the misleading wording of their site, but would not honor the $130 price, saying to get the items on DVD, it was an additional $19.99

Sent 20 small reels of 8mm video. After one full month of waiting, I received an email stating that my order was finally being processed. A few days later another email telling me that my order was being shipped.
The result and the $300+ fee is totally unsatisfactory.

1.16 reels were processed, 4 were rejected. (OK but still full price)
2. Eash video was separated with long blacks.
3. No normal controls.
4. No way to forward or reverse. (To look at #16 I must start at #1 and wait)
5. The useless duplication at the end causes me to wait longer to eject and start over!

This company has no useful knowledge of video editing.
Order number *******

We were impressed with the commercials on Rush Limbaugh and placed an order for a special for $50. They sent the order to Groupon and they requested another $20 for the order. We contacted Legacy Box and said we were dealing with them and not Groupon and they said they needed the Groupon reference number which we did not have. We could not get a Groupon #. We finally got the $50 refund to our account and today they charged us again and refused to refund the $50. We called Legacy Box to complain and they would not even listen to our concern. We just lost our $50 and will take our tapes somewhere else.

Last Dec 2020, I sent 42 vhs tapes to Legacy, I had all my videos sequenced with #'s and dates. I think but don't remeber that I wanted a thumb drive back, but the converted videos were put on Google cloud. Here is what has me pissed off. Their # system is just f***up, They put a sticker on the tape, right over my tilte and date (How whacked is that) The numbers start with this one *******-10, and they go up by 10's, but their 1st one doesn't match my 1st one by date. Now we go to the cloud to view the digitized vids. First off you can not view most of mine in the cloud, it says it hasn't been formated, but some you can see. Second, the numbering system for the cloud is not the same as whats on the sticker. They start with *******000 and go up by a 1000 for each one and it doesn't match up with the sticker. So I have to download then all, figure out what order they put them in and then put them on a thumb drive. I'm not a happy camper, and I think that the quality is average not great on the conversion. I'll never do any more business with them, nor will I recommend them.

I ordered the 10 item kit with the digital download option. Even with a 20% discount it seemed to be too much money for the end result. Most of the download was blue screen due to any unused recording tape between recordings. For what it cost I would have expected any blank tape to have been edited out so as not have to stare and a blue screen for long periods of time. Hundreds of dollars paid for someone to have a vhs tape played and recorded on a hard drive including the 60 minutes of blank tape. Also there was no enhancement of any recording whatsoever as advertised.

After watching my digitized VHS tapes I was very disappointed. The quality was very poor. The finished product viewed like some kind of high school project. For the amount of money I spent and the time that I waited I expected a professional product. I can do a better job myself or better yet a will hire a high school student! Wasted money!

Love the care you take with the original items and the fact that they are returned in the same condition. Also, the results of digitizing them make them more accessible and easily seen! Thanks again for an awesome job!