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Legacybox Reviews Summary
Legacybox has a rating of 2.5 stars from 827 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Legacybox most frequently mention customer service, thumb drive and poor quality. Legacybox ranks 4th among Video Converter sites.
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I was extremely pleased with the outcome of the films. These were family films that were over 40 years old. I sent in the films thinking I wouldn't have any results, but was very pleased that all ten reels came out. I would definitely use them again.
It was fun watching the old movies. Reliving the wonderful events that happened so long ago. Seeing faces that we had not seen in many a year. Love the memories
I am totally impressed with Legacy box. One of my tapes was empty so they offered to transfer another for free. And the turn around time was very fast! This is an efficient operation. I never worried about my precious tapes!
Received emails on a regular basis providing updates on processing. Received in a timely manner & very happy with results.
I gave them a try because of their Black Friday special. By not paying for express service, they basically put you at the end of the line, regardless of when they received your items. They have had my tapes for over three weeks and I just get these annoying updates that someone checked the barcodes on my items or we have reviewed the items, Please. You were advertising a few days before Christmas that you can still send in your tapes to received them in time for Christmas. So customers who sent in their items three weeks before Christmas but did not pay for express shipping or processing just keep waiting. I would just use a local service next time for cheaper pricing.
This product is so over priced and they are so slow in completing your order. My super 8 movies order is 3 months in the making and I have not gotten it yet. They do not respond to request for updates on my order. Very expensive. I sent in film and should have done it myself with a devise I ordered on line. I was going to have 2700 slides done but that would have been $2700. So I bought a kodak scanza for $160 and 5 hours of my time and done,,, perfect. Done for Christmas
I sent in old Sony video disks and they had they for 4 weeks and their tracking website said that everything was going great.
They sent back every piece of media as saying they couldn't convert that format or it was damaged.
Three hundred dollars for shipping my stuff out and getting my stuff back with stickers on them
ABSOLUTE RIP OFF
Keep looking for a different provider of this service
Be cautious when purchasing any discounts from this company. They make it seem like they are giving you a good deal but when you get into it you will end up spending far more than you originally planned. They do not run a transparent shop. I would not do business with them again.
I am very happy with legacy box. I wish that some of my VHS tapes were better quality but my wife and I thoroughly enjoy watching these memories again after years of not watching them.
Our tapes were so old…40 plus years, so that we were concerned they would break or be otherwise unsalvageable. We received our cds and could hear and see one really well, the second had a few sound issues but we are thrilled with the outcome considering what they had to work with!
I think it is great that I could get a copy of my childhood memories
I am so thankful for what legacybox has done for me I would do it all over again
It was pretty fast. I was happy with the results.
Christmas gifts for my family. I am sure they will like this. Memories for generations.
Wonderful! I appreciated the service and have memories that will last many lifetimes!
I followed the instructions both written and oral. Did not receive what I ordered. In fact it was a mess. Not even close to being consistent with my order. I was charged for a variety of "items" that had not been mentioned. I complained. Finally they sent their version of "correct" along with flooring samples from Home Depot and a bottle of sun screen. At least two of the "corrected" flash drives were damaged.
Hi Gerald,
Thank you so much for taking the time to share your feedback with us. Our team is just as perplexed as you are about how the floor samples and sunscreen were mixed in with your thumb drives. Although it's uncommon, there are times when packages become damaged and/or opened while they are in transit. When this occurs, our shipping partners will do what they can to deliver the package, even if that means putting the items in a new package and creating a new label. Of course, this opens up an opportunity for the carrier to mix in items that do not belong in the package. Given the information we have in front of us, we're confident that is what occurred in your case, and we truly regret the frustration, disappointment, and inconvenience you experienced.
It looks like we offered to replace the damaged thumb drives you received, but that you understandably denied that request. If you feel that there are any actionable steps that our team can take to make things right for you, please don't hesitate to reach out to our Customer Support team. You are welcome to contact us at 800-797-8210 or email us at [email protected].
Excellent experience. Will use again, I have a lot of vhs and mini cassettes. I suppose quality was as good as it could get due to age. A little disappointed.
Didn't convert one of the tapes, only stated such with a small stamp. Didn't offer refund in with return order called to inquire@ it. Said they don't issue refunds unless requested. Customer rep was very quiet on much of the call leaving me to state "are you still there?"
Hi Cathy,
Thank you so much for taking the time to share your feedback. We regret the frustration you experienced when you reached out to our Customer Support team. There are a couple reasons why we do not offer refunds without customer approval. The first reason is that some of our customers have issues with the original method of payment and prefer not to be refunded electronically. Another reason is that some of our customers prefer to be credited toward an additional item in a future order.
Given this, we are happy that you were able to connect with an agent who issued the refund for the item that was not converted in your order. Please don't hesitate to reach out to our Customer Support team if we can be of additional assistance. You are welcome to contact us at 800-797-8210 or email us at [email protected].
Marisa (customer service) was very prompt with replies and information and was very courteous. However, I'm exceptionally disappointed in the constant offers (and I mean constant) through texts and emails about a promotion that all extra items were $9 on sale. This is why I sent them in as extras after I ordered my original order. I didn't think I would be denied the promotion- I wasn't told why I wasn't eligible for it, only that they were already discounted from $17.99. At that point they had all my items and there was nothing I could do. This isn't the way to do business- my family has been in business from car dealerships to retail stores in malls. I won't do service with them again.
Hi Amy,
Thank you so much for taking the time to share your feedback. We always try to be as upfront as possible about our service and promotions, but your experience has shown us that we can do better. Anytime we run a sale or promotion, it only applies to the initial purchase of a Legacybox. The price for ADD ITEMS included in any order is always discounted and reflected on the ADD ITEM stickers included in your Welcome Guide. We regret the frustration and disappointment this created for you, and we will use this as an opportunity to improve our customers' experiences going forward.
If there is anything we can do to assist you going forward, please don't hesitate to reach out to our Customer Support team by phone or email.
Cancelled order due to rude customer service. Talked to 2 different agents and they were not helpful in resolving issues. Lost them 411.00. Looking for another company.
Hi Woody,
Thank you so much for taking the time to share your feedback with us. We reviewed the communications that you had with our Customer Support team and see that you were disappointed that the price for ADD ITEMS in an order is not eligible for further discounts beyond the already discounted flat rate indicated on your ADD ITEM stickers. We completely understand this frustration, and always recommend that customers who wish to take advantage of promotions that only apply to the initial purchase do so by simply placing a new order at that discounted price, rather than including ADD ITEMS in your existing order. We regret the inconvenience and disappointment this created for you.
We hope that the new service provider you've selected does an excellent job of converting your media items! If there is anything our team can do to assist you going forward, please don't hesitate to reach out to us by phone or email.
Thanks to legacy I am now able to see memories from as far back as 46 years ago. They did a great job.
Hi Patricia!
Thank you so much for sharing your feedback with us! We're pleased to hear that you are enjoying revisiting those memories!
I can only speak for 8mm cassette/tape transfers.
If you like substandard conversion with lots of edge distortion and video/audio issues on most of your transfers, then this conversion service is for you. I even contacted their customer service and they tried to fix them with little improvement. The first five minutes of one of my tapes is destroyed now, which is probably their fault. It would be difficult to prove, but it played fine before I sent it in and even with their first transfer. It definitely wasn't the one-to-one conversion that they advertise. I have since bought a conversion device that is doing a much, much better job. I expected more from a company that specializes in doing this.
Hi Garrett,
Thank you so much for taking the time to share your feedback, and for giving us the opportunity to re-digitize your tapes in an effort to produce a better quality transfer than our initial processing provided. We regret that our final product did not meet your expectations. As you know, we aim to produce a one-to-one transfer of your original media as it plays on our equipment, and we've learned that videotapes can be very temperamental. Though we strive for perfection, Legacybox does not represent or warrant that the services provided will be error-free or that all defects will be corrected. While there is nothing about our digitizing process that would result in your original media being damaged, we regret to hear that the first five minutes of one of your tapes is no longer playable.
If you would like us to investigate your case further, or if you feel that we did not achieve a quality match that remains as faithful to the original as possible, please feel free to contact our Customer Support team again at [email protected]. Once we have your order number in hand, we can look into the details of your order more closely. We would be happy to take steps toward making things right for you.
From the business
Legacybox is an all-in-one, mailed kit to preserve what matters most. It is the easiest, simplest, most beautiful way to preserve your outdated tapes, film, pictures, and audio recordings digitally. Just fill Legacybox with your tapes, film, pictures, and audio. Send it in and we'll send it back with your memories preserved on thumb drive, digital delivery through Legacybox Cloud™ or DVD.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joe,
Thank you so much for taking the time to share your feedback with us. We always try to be as upfront as possible about the cost of our digitizing service, but your experience has shown us that we can improve this for our future customers. Our Customer Support team would be happy to review the details of your order to make sure that you did not pay more for your order than you should have. Please feel free to reach out to us via email with your order number. The email address is [email protected], and we look forward to hearing from you.