LED Factory Mart
business logo of LED Factory Mart
LED Factory Mart
ledfactorymart.com

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LED Factory Mart Reviews Summary

Positive Highlights

  • The LED lights are bright and well-built when they work.
  • Fast delivery and easy installation are frequently praised.
  • Some products fit perfectly and include all necessary harnesses.

Negative Highlights

  • Defective items are common, including faulty headlights and harnesses.
  • Customer service is slow and unhelpful, often replying at odd hours.
  • Refunds and replacements are difficult to obtain, requiring persistent effort.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Dec 1, 2025

Needed the new driving lamps for my 2025 Toyota Tundra Platinum. I received the lights in a timely fashion and would recommend them for future purchases!

Feb 24, 2026

I order the headlights and fog lights for a Jeep JL, passenger side headlight high bean was bad, driver side fog light was also bad, several email back and forth with customer service to get a replacement, had to sent several videos to proof that the items were defective. Finally after almost 2 months I received the replacement and now the driver side headlight is stuck on high beam. I will submit another email, but I'm about to give up.

Dec 31, 2025

Instructions were minimal and confusing. When contacting customer support I was told someone will reach out to me- they did, at 2 AM via email. All support must be coming from China as all communications were at 2 AM or so which means if they don't answer your question it's 2AM the next day for the next communication. Product is ok but the pathetic support is a joke!

Jun 1, 2026

Still waiting on a replacement for a harness connector. Led vent light that now i want to return and refund. I had my bike apart for a.month. Just installed the fairing light that is working as intended. I feel I should have spent a little more money and went with custom dynamics. Same light just maybe better service.

Oct 25, 2025

I sent them the information on my vehicle to confirm the lights would work. They informed me they are the correct lights. They are not and now they want me to pay to send them back and charge me a restock fee.

Jul 4, 2026

I ordered the product, they gave me an estimated delivery window, it arrived in expected time, easy install and it's been working perfectly ever since.

Apr 1, 2026

Bought a 3rd brake light for 4Runner that was supposed to be brighter than stock, it's not, it's actually dimmer and cheaply made, one of the junkiest parts I ever bought. AFTER many complaints, they finally refunded me, should not have to have fought so hard to get a refund for a way overpriced light.

Feb 3, 2026

First off, these Hyper 5 lights are great units. Built like tanks, heavy heat fins, very good wiring. The beam of light is very good and the halo (white or amber) is quite bright. Now for the great. I first ordered the two pod kit for my Jeep JL. The mounts were coming from China? I wasn't going to wait that long and ordered a set off Amazon for 20$ and they were there next day. Wiring was easy, ran the control switch under and up thru a drain plug. Came out nicely. When the mounts that came with the package finally arrived, they were pretty bad (mounting serface wasn't level with the Jeep) so I'm glad I didn't wait. Because I liked the pods so much, I ordered the 8pod light setup for across the roof. Talk about a crazy setup but both the mounts that run up that a-piller wouldn't fit. I explained how it seemed like they were for a different model cause the mounting holes weren't even close. Also the kit that mounts all the lights together was something else. If you just tighten it up the way it wants to fit, the lights aren't in a straight line. Very curved. Yes, you can loosen the mounts and force it flat and retighten but I'm sure over time it would have arched again.

May 1, 2026

Just got around to install tail lights this past week. Bright lights! So far so good.

Feb 3, 2026

Fit perfect, look great and work great. Easy install and had all correct harnesses

Feb 1, 2026

Recieved exactly what I ordered, quickly. No complaints.

Reviews

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3.0
Reviews 764
5 Stars
55%
4 Stars
16%
3 Stars
8%
2 Stars
6%
1 Star
15%

Wisconsin
1 review
0 helpful votes
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Shipping
July 30, 2023

Need info as to shipping as my order was split and shipped next day the second half shipped the filling week and no communication until I emailed several days later and received and email back with info? Not about the 3rd party shipping partner app, what that was?

Date of experience: July 30, 2023
Tennessee
1 review
0 helpful votes
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Grill
July 30, 2023

A+. Order came well packaged. Would definitely buy from again

Date of experience: July 30, 2023
Florida
2 reviews
0 helpful votes
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Great product!
July 29, 2023

The letters look even better in person. The startup is an awesome surprise. Installation took 40 minutes. Don't forget to put your current fuse into the port you connect to the wiring harness though. You'll get function errors if you do.

Date of experience: July 29, 2023
Canada
1 review
0 helpful votes
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Good
July 28, 2023

Receive on time and no problem, really good service

Date of experience: July 28, 2023
Ohio
3 reviews
0 helpful votes
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Garbage
August 26, 2023

Waited forever for it to come and when it did everything is scratched up
I need to return for full credit

Date of experience: July 27, 2023
Michigan
1 review
0 helpful votes
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As expected
July 27, 2023

Product works as advertised. I did have to make a minor mod to get the amber turn signal to work, but i bought the jeep used, so that could be due to previous "mechanic-ing"

I will order from you in the future!

Date of experience: July 27, 2023
Canada
1 review
0 helpful votes
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A1
July 26, 2023

Super easy! Work great!

Many combinations. Great fit into OEM slot.

Love the purchase.

Date of experience: July 26, 2023
Colorado
1 review
0 helpful votes
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Great Product!
July 24, 2023
Updated review

Ordering product was easy! Tracking it was a nightmare. Showed a tracking number but the tracking number went nowhere. Had to contact customer service to see if they could track the order. Received my order and the product is awesome! Fits and looks great! I'll buy from them again.

Date of experience: July 24, 2023
First time buyer!
July 3, 2023
Previous review

First time buyer! We'll see how it goes!

Date of experience: July 3, 2023
Illinois
1 review
0 helpful votes
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Nice
July 24, 2023

Great quality would order again does come from China but still love it lol

Date of experience: July 24, 2023
Texas
1 review
0 helpful votes
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4 Runner Modifications
July 23, 2023

Shopping was easy and simple. Reasonable pricing and quick delivery. Have not installed the parts yet but will this week.

Date of experience: July 23, 2023
New York
2 reviews
0 helpful votes
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No install instructions and could not find a video to review without being directed to some other website.

Date of experience: July 21, 2023
Pennsylvania
2 reviews
0 helpful votes
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Won't return my call or email
August 16, 2023

I ordered brand new led headlights. They arrived and I installed them. They are not bright at all. I tried calling 800 number with no luck and even sent a email with no luck. I just want to return these lights and get my money back

Date of experience: July 17, 2023
Michigan
2 reviews
0 helpful votes
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Bluetooth capacity and range of view
July 17, 2023

I am problems with the bluetooth going in and out, and i have the screws all the way in and ut seems im not getting enough light

Date of experience: July 17, 2023
Canada
1 review
0 helpful votes
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Easy to purchase
July 17, 2023

I wish there was an instruction manual included on how and where to attach the extra wires to. As well as a guide on how to adjust the height of the new headlights

Date of experience: July 17, 2023
North Carolina
2 reviews
1 helpful vote
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Horrible Customer Service
August 16, 2023
Updated review

Got the product with no instructions on install. Emailed them and after days of waiting received an email with a YouTube video. The video was vey poorly made, not professional. I wrote back and said it wasn't recommended to install unless you were a professional. I don't need to be if there are good instructions.

Date of experience: July 17, 2023
I am very hesitant because sending payment to a Chinese...
June 25, 2023
Previous review

I am very hesitant because sending payment to a Chinese name, but had great reviews.

Date of experience: June 25, 2023
Texas
2 reviews
0 helpful votes
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Great service
July 16, 2023

Excellent customer service and products. They go above and beyond to help you find what you want!

Date of experience: July 16, 2023
California
1 review
0 helpful votes
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Missing and Faulty Parts
August 13, 2023

Package was missing the grounding clamp; the positive add a fuse wire was faulty; I ended up having to buy both to make this work.

Date of experience: July 14, 2023
North Carolina
1 review
0 helpful votes
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Front and rear signals with halo
July 12, 2023

Great lighting. Instal a bit tough but worked it out. Extremely bright at night and have worked flawlessly since install. Super fast delivery.

Date of experience: July 12, 2023
New York
1 review
0 helpful votes
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2023 Harley Davidson Street Glide SpecialLights
August 10, 2023

Lights are great. Except they cause my signals to rapid flash. I tried to contact Led Factory Mart and 2 weeks later I still have not received a response. I also spent the day calling them and would only receive a voice mail. After dozens of calls I left a voicemail and still haven't received call call back. There was NO talking to anyone in the company. Even tried to contact them on messenger. Still no reply. So I. The end the lights are sitting on my tool box and I went and bought a set of Custom Dynamics for the front and back to replace these and they worked perfectly right out the box.

Date of experience: July 11, 2023
Washington
1 review
0 helpful votes
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FZ-09 headlight
July 7, 2023

Awesome headlight. Would definitely recommend replacing the OEM one.

Date of experience: July 7, 2023