Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation, with some customers expressing satisfaction with the installation process and the quality of service received. However, a significant number of reviews highlight critical issues, particularly concerning misleading sales practices, product performance, and inadequate customer support. Many customers report persistent problems with clogged gutters and ineffective maintenance, leading to frustration over additional cleaning costs. The lack of responsiveness from customer service and perceived dishonesty in marketing strategies contribute to a growing sentiment of distrust. Overall, while there are positive experiences, the prevalent negative feedback raises serious concerns about the company's reliability and commitment to customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I spent over $5,000 installing leaf filter on my house and garage. They continue to clog, not the gutter, but the leaf filter itself fills with pine needles and of course they do not work.
I have called and they came out to clean them once, now they say I have to pay for the service. I have asked for a refund since the way it was sold to me was I would never have a clog again, and never have to clean them again, which is not true.
Buyer beware! Had them price a little job for me, few months back. 25 foot straight run across the back of my carport, maybe 6-8 foot off the ground, with 2 down spouts. His first price to do it was OVER $2100. 00! I like to fell out of the chair I was sitting in when He told me that! O Wait Wait Mr Smith, I can do it for less and He started to redo his first offer of 2100, and said how does $352.00 sound? WELL, I said if you can do it for 352.00, WHY IN THE YOU KNOW WHAT--DID YOU EVEN MAKE ME THE $2100. 00 Offer, O We have to do that, he said. He was all ready to sign me up for 352.00 offer, But he would of been just as quick to sign me up for the 2100 too and smiled all way to his car and bank! If I had been dumb enough to do it for that! I sent him on his way and said I would think about it and let him know... week or so later, I had cooled down and tried calling him 3 times over 3--4 days, Left him message saying I would take the 352 offer, He never called me back! No surprise really.
Like I said, Buyer Beware! They will Rob You & Smile at you the whole time! Don't take the first offer, What ever you do! I'm going to Lowes this week, I bet I can buy what I need to put it all up for at Best little over hundred dollars!
LeafFilter actually differs quite a bit from DIY and competing systems, both in terms of design and in our proven installation process, Dave. LeafFilter also offers a variety of financing options tailored to each customer's unique situation. If you have any questions or would like to know more, please give us a call at 1-800-290-6106.
This company is a joke. They arrived to put gutters on I was inside thought they knew what they were doing. Go out they are putting white gutters on. Totally wrong color. I live in a H0A development do you see any white gutters? Contacted them they did come back with the color I ordered. So now I have no gutter covers on a whole section in the front of house. Noticed it when the gutter was over flowing and we looked and pine needles all in it. They are saying they can do nothing. Asked for a bill I signed but so far after 6 calls none has been presented. Looking closer one of the gutters has a slit on the end. This company is a joke. See you in small claims court since I found my paper that says filters on the gutters.
We understand your concerns and would like to help right away, however, we’re unable to locate your account information based on your Sitejabber account. Please reach out to us at 800-749-4566 or email [email protected] to speak with a team member in more detail. We appreciate your cooperation and look forward to speaking with you soon, Diane.
I researched this product online and was contacted by them. I agreed for an appointment and found the representative very polite and knowledgeable. I was impressed with the demonstration and guarantee. The installation went great and the technician really knew his job. He was surprised that we had chipmunks climbing up the inside of our gutter drains. He installed screens at no extra charge. We just had a real heavy rain storm and I observed that these units work amazing. We are extremely pleased with our experience with this company.
Thank you so much, Jeannette for taking the time to share your wonderful experience with us here at LeafFilter. We take pride in knowing our customers are happy with our service.
As a former Windsor office leaf filter installer I can tell you that the salesman will include a larger footage estimate by 20 to 30 feet often (salesman leif ingalls), the installers do not clean the gutters well, do not seal the gutters well, do not clear the down spouts ever & will damage your roof by their inexperienced walking on the shingles hot also tearing your roof up with the filters. If you had to have a service call for your faulty installation you will get a technician named eddy who doesn't know how to use half of the tools that he has got. This product is expensive and you'll get this service 9/10 times for around $7000 dollars. Its a poor office where not a single person there knows how to work with gutters & gutters are as simple as it gets.
We pride ourselves on our professional service, but we can’t find any record of you in our system, Jack. If you have any questions or concerns, please contact us at 800-749-4566.
Good presentation, easy to understand, did not devalue or tear down completion. Fast installation. Cleaned up and left with a paid in full and receipt in my hand. What more could I expect?
It’s wonderful to hear that you received great service at a great price from LeafFilter, Lee! Thanks so much for supporting us with a five-star review.
I hired this company to fix a dripping gutter almost a year ago, since then they cut out my leaf filter to try and fix it but it just got worst and now they left me hanging with a huge overflow of water coming down and a hanging uneven gutter. Problem just got worse every time the come and fiddle around with it. They also have a no refund policy so be aware of this company
This is not our standard and appreciate you bringing this to our attention, Sandra. Please email us at [email protected] to speak with a corporate team member. We appreciate your cooperation, as well as the opportunity to resolve this for you.
I would NOT recommend Leaf filter to anybody! Their whole sales pitch was that you would never use a ladder again when it came to your gutters. Based on their reply below it was a big lie!
"Leaf-Filter" Roof debris is typically a maintenance item to be taken care of by the home owner as needed.
"Leaf-Filter" However, some home owners decide to clear the roof instead during periods of heavy debris build up to be more proactive. This can be done without getting on a ladder, depending on the height of your home. The first way would be to get a Roof Brush. A roof brush is a soft-bristled deck brush on an extendable pole that can reach up to around 2 stories, depending on the one you buy. They were originally intended to bring snow down off of roofs but they work just as well with leaves! Some of the more expensive ones even have a swivel head to make getting into corners much easier. The second thing you could do is get an extension arm for your leaf blower. These usually reach to about a story, story and a half. Both of these items can be bought from your local hardware stores or even on Amazon.
So much for the guarantee, NOT
We understand that being a homeowner comes with many responsibilities and the last thing you want to do is clean your gutters. LeafFilter is considered "low-maintenance" because like any exterior part of your home there is some level of upkeep required. We do charge for services not outlined in your warranty. Normally, we don't negotiate these costs; however, if you would like to provide additional details or discuss further, please call 800-749-4566.
The guttering was installed incorrectly and I had leakage damage all over my Victorian home. The guy that came to look at my complaint didn't show up twice and then when he did come I believe he was drinking! He ended up getting mad and taking his ladder and leaving! We are getting someone else to fix their junk and installation. They don't respond to complaints even corporate is rude and they do not respond. This company is not what they are advertising.
Please help us to improve by providing more information on your experience, Carrole. We can be reached at 800-749-4566 or by emailing [email protected].
The company provided great professional and courteous service. We are very happy with the entire contract—beginning to end.
We are overjoyed to hear that LeafFilter exceeded your expectations and provided a 5-star experience, Johanna! Thank you for your business and your kind review.
I'll start my product review with Leaf-Filter's sales person, Alex Elliot, as he was pleasant, but with a used-car salesman approach, which I somewhat expected when it involves expensive home improvement products. I was forced to contact Alex the next day to discuss why he only gave me a 5 percent senior discount, not your nationally advertised 10 percent senior discount, and it took me saying cancel my order before he agreed to provide me with the 10 percent senior discount. The next issue arrived when I received a phone call at 8:30am the day before the scheduled installation date, and was asked if they could install the Leaf-Filter product a day early, and told him, yes, but please call me 15 minutes before you show up so I could take care of a few things in preparation of the installation, but no call, they just showed up. I asked the installer that knocked on my door to give a few minutes so I could, as mentioned, bring my dogs into the house and few other things. The person didn't speak very good English, so communications was poor at best, then they left my home with no indication when they would return. I finally called the person that contacted me that morning to ask him, where did your installers go, but he had no idea. Over an hour passed before the installers returned, and the installer mentioned they took their lunch break, but didn't bother telling me where they had gone, or when they would return…. Extremely rude. The installers finished the installation in record time, and it showed, after they left, I had to pick up over a dozen sheet metal screws, and other debris off of my driveway and back patio. Hopefully the Leaf-Filter system/product was installed properly since it was installed within an hour and a half for a 2100 square foot two story home. I have no idea what the lead installer's name was, but as mentioned English was not his first language which created a communication challenge. I would bring to anyone's attention that asks me about my experience with Leaf-Filter all of the mentioned comments I have provided. Job# DEN*******
*Additional Information regarding the poor functionality with snow.
This winter, 2022-23 when the snow builds up on top of my Leaf Filter System Cap, it prevents the snow from melting normally into the gutter, but the melting snow flows over the Leaf Filter Cap onto my driveway causing a safety hazard when it turns into a sheet of ice overnight when the temperature drops into the teens. This is an extreme safety hazard, and never happened before the installation of the Leaf Filter System. Buyers beware of this extreme safety hazard in the winter.
Thank you for taking the time to provide us with this valuable record of your situation, Steve. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. Please contact us at 800-749-4566 if you would like to share any additional details we can take into consideration.
Easy process and works as advertised. I was able to put my ladder away and not worry about clogs. Pretty happy with results.
We are happy you had a great experience with LeafFilter, Allen! Thank you for your recommendation!
The salesperson was amazing, she throughly explained everything in detail. My applicator was truly awesome, he showed me exactly what he was doing and how it would work.
LeafFilter prioritizes customer experience and satisfaction. Thank you for your 5-star review, Claire!
The company doesn't back what the website says the gutters will and will not do. The company service sucks too. They are suppose to fix the gutters for life if there is problems and so far they have come out several times to fix the same problem because they can't get it right. In the meantime the fatia is being destroyed by water damage. The employees make commitments and never follow through as well.
Answer: No success story here. They boast a lifetime warranty that is deceiving basically worthless just as the product. I've had mine for 8 months! I got some hail damage and they said they'd replace them for $5107! I purchased them for $4921! I mentioned the warranty and it was like there was no such thing. So I'm out $4900 for some 8 month old damaged filters. Unless I want to pay $5107 to replace them! That is so unacceptable!
Answer: People who answer the phone: Pretty good response time. Actual Technician or Supervisor: Zero response
If you’re looking to upgrade your home with attractive, low-maintenance gutters, look no further. The experts at LeafFilter Gutter Protection are ready to provide you with the best service, by offering gutter replacement, cleaning, and repairs in addition to installing gutter guards. From its innovative design and award-winning technology to its professional installation, LeafFilter protects the value of your home and is the perfect complement to your roof with installation available on new or existing gutters. Contact LeafFilter to schedule a free estimate today! Senior & military discounts available.


Thank you for your feedback, David. We understand that being a homeowner comes with many responsibilities and the last thing you want to do is clean your gutters. LeafFilter is considered "low-maintenance" because like any exterior part of your home, there is some level of upkeep required for optimal performance. While you may have to brush off any debris that doesn't blow off on its own - you won't have to clean your gutters out. If you would like to discuss this in more detail with a team member, please give us a call at 800-749-4566.