LDProductsReviews 237

Bought a set of 4 color toner cartridges in September, 2023. When I installed the first one it was clearly bad, missing contacts on the top of the cartridge and apparently having something rubbing on the toner cylinder. I called customer service number and got put on hold for twenty minutes until I hung up. Called again and took the option to leave a call back number, but no call back was ever received. Sent an e-mail to their customer service address and eventually got an e-mail back which had my order number, but was totally blank. Their products have worked well for me in the past, but it's not worth the risk. I'm done with them.

No customer service at all.

Do not patronize they are skunks.

Will not return calls or emails but will take your money.

They took my money same day I ordered 6 ink carts. I paid for expedited shipping. I finally got someone on the phone 5 days later to find out one of my items was not even in stock and wouldn't be for at least another 2 weeks. No one answers the phone. You have to leave a message. The don't get back to you the same day. When they fnally called me back, at my request they cancelled and told meI don't get my money back for 5-9 days. ISN'T THAT ILLEGAL? So they take your money, don't tell you you'll be waiting at least 3 weeks, but they keep the expidited shipping. And no notification whatsoever. $#*! customer service. Never again will I order and nobody else should either.

I have been buying cartridges from LD for may years with no issues. On January 12 I ordered a cartridge but no delivery by January 28th. Called and spent over an hour on phone waiting for customer service ( in name only) only to be told cartridge out of stock and would be shipped in 2 weeks. It would have been nice to be told itm out of stock when ordered.

Your telephone response is bad, can't reach anyone with out a extension number, say they will kept your place in telephone calls, but never return the call? Yvonne James TBBChurch, still awaiting toner we have already paid for over 3weeks ago you took the money but still no toner received?

Ordered 12/2/23 charged my card 12/7/23. CS said would ship in 1 week, it is now 1/12/24 NOTHING! They now are not returning calls nor do they answer their e-mails.

Can't ship on time. One week to deliver a few ink cartridges 20 miles away. Paid for expedited shipping on a different order. Delivery still not here two three days past due. Can't reach anyone in customer service by phone after leaving call back number.

I placed an order on 11/13/2023. The website showed all the items were in stock. Then I received an email that all items were on a 1-2 week backorder. I called customer service several times and they never answer the phone. On 12/11/2023 they sent an email that there would be another 1-2 week delay and I could cancel the order if I wanted. So I did! I still have not received a refund. This company used to be good but has deteriorated to the point where I would not recommend to anyone. STAY AWAY!

Hi customer service Happy holidays please check your orders because you guys sent two cartridges for my HP Color LaserJet Pro MFP M479fdw I would like to returned those back to you but I have been to your place in Long Beach and you guys aren't there anymore so please send me your new address in Arizona so I can send those cartridges back to you Thanks

I have been trying to return 14 unused cartridges for weeks.
LD keeps asking for more information and I keep sending it.
I have a new printer and need different cartridges

I placed an order on Oct 30th 2023 for a few toner cartridges. It is now November 21st, and I still have not received the order. I have tried several times to call in for phone support to get the order straightened out. On their website, they indicate that they will answer the phone in 30 seconds or less. I have selected the option to have someone call me back more than once. If you stay on hold long enough (around 10 minutes) it will direct you to a voicemail. I have left at least 3 messages and I still haven't heard back. The shipping info claims it has been delivered. I have yet to receive said package. I have also attempted to submit a service request through their online portal, but it gives a generic error "Something went wrong"

I do NOT want any compensation for my inconvenience. Instead, I just want what I have ordered. All voicemails I have left are positive. Getting mad isn't going to solve the problem any faster. I just find it rather frustrating when you are trying to get something sorted out and its falling on deaf ears. I will totally order from LD again in the future, as long as this order gets resolved!

Hope this helps others in a similar situation. Thanks for reading!

Just received a phone call back (finally) to resolve my dilemma. They are reordering the cartridges that I initially ordered. And they should be at my house by mid next week! I will update once again as soon as i receive the shipment!

+ 1 Star

Vendor replace my ink cartridges and told me they are good. Once I put them in my HP printer they did not recognize the ink cartridges, call supplier & They put me on Hold, after three minutes they hung up on me. I sent several emails no response.

You can not beat LD for price, quality, and just amazing crew. The ink can not be beat and customer service is the best I have ever had the privilege to work with.

I am a customer for life - Best selection for my Cannon Printers and Best service around - Mike in MA -

I placed an order for a toner for my Xerox, and after about three weeks, I called them and found out that the product was back-ordered. They never told me that they didn't send me an email informing me of that. They said orders are back-ordered, and it'll be ready in a couple of weeks. A few weeks have passed, and I still haven't received my toner. Well, it's the drum, and now my printer has stopped I, at the time that I placed the order, had plenty of time, but now I have to scramble. I feel that this is a kind of fraudulent Behavior. There's no reason for them to behave this way other than share greed. You have to do better, guys

Based on the number of recent negative reviews, I guess I'm not the only one having a problem with LD Products!
As a customer for over a decade, I'm stunned as to how my current order was handled. Incorrect timeframe as far as shipping and a Customer Service Department (if you call it that) unwilling to address my specific concerns and requests.
Of course, I was offered a discount on a future order. As an ex-customer, I won't be taking advantage of LD Product's generosity.

I purchased what I thought was 3 pack of 63xl black cartridges and a 3 pack of color. What I got were "pods". I had to try them due to needing more printing but I can not get any of the black to print. I didn't even try the color.They are horrible! Me and my husband got ink all over our hands ( I can't get it off of mine) but none would print on paper. I am so disappointed and wish I could get these replaced with regular cartridges.

Have utilized LD Ink in the past and been very pleased with it. Plan to use this brand for other printers.

I purchased three compatible ink cartridges for my canon MG 3620 ink printer and when I inserted the first one, the printer said it was not compatible and to use only canon fine cartridges. So I call the 1-888 customer service number, wait for 30 minutes and no one ever picked up. I then asked for a call back which came one day later (Immediately they say in their answers to these complaints)! The lady from overseas says that they will not give me a prepaid label or refund me for the three cartridges because I opened one (How are you supposed to put it into the printer if you cannot open it!) I asked to speak to a supervisor and after another 10 minute wait she hung up on me. I sent emails with no response, called the number again with no response, and as of this second I just sent another email asking where to send the order back to because there is no address anywhere on the website for returns! There is something very wrong going on with this company as I have used them for years and now this is happening. I see the responses from them are all generic telling the complainer to call the number they do not answer, email them with a personal email that I did twice with no response. Disgusting and they guarantee the cartridges right on the box!