999inks.co.uk

I came across 999inks by chance when browsing for a reasonably priced alternative toner for my Kyocera laser. I cannot fault this company - speedy response and quality product. I stupidly double ordered and, thanks to Flavio, the matter was resolved quickly and successfully. I will recommend this company - keep up the good and reliable company.

Bought a number of cartridges that were incorrect, sent them back a few weeks ago, still waiting for a refund. Chased them numerous times, for a refund, all requests have fallen upon deaf ears. They are also saying that they will charge a 25% restocking charge. Read the small print. Patience has run out, issuing a County Court Claim today - Who needs this agro - AVOID THIS SCAM COMPANY

Used this company for about 10 years. Always speedy delivery. Had a previous problem with cartridge compatibility. This was resolved with guidance sent by email. Current problems with colours mixing. STEFAN answered telephone promptly and understood the possible solutions which he sent by emails very quickly. Eventually this has seemed to work. Then he arranged for a replacement set of ink cartridges to be sent.

I rang 999 Inks to find out why my order for ink hadn't arrived. I spoke to Gabriel who was friendly and helpful; and told me the reason was because they were out of stock. Gabriel followed this up for me with the supplier and kept me informed of progress, however he was still unable to tell me when I might get the ink.
I always use 999Inks because they are helpful and efficient.

Late September, taking advantage of an offer, an order was placed for ink cartridges. By mid-December, I notified 999inks that nothing had been received. Given the time of year and other pressures the post was under, it was agreed to give it a bit more time. On 21st December, still no package, the company readily agreed to resend the order. Shortly after, the original package surfaced, followed within a couple of days by the replacement package. Throughout this whole matter, the staff at 999Inks Sales/Orders could not have been more helpful and constructive. I particularly refer to Ms Laura B. I got the impression they were genuinely keen to sort things out in a friendly, constructive manner and to ensure I remained client. Which I will. Job well done.

Ordered for first time and shocking.

They say they have stock and that they have fast delivery. Ordered on Thursday expecting delivery by Monday or Tuesday latest. No response. Try to call them - stuck on hold for over 45 mins and give up.

Write them an email - no response.

Write a second email and get a generic "I'll chase this up for you" response and find out they don't even keep the stock but get items sent from another company!

Prices looked too good to be true and unfortunately it looks like they are.

Avoid and just go with a more reliable company that actually cares.

Ordered on 28th of April 2020 and 3 Months later In june still nothing received at all and called you 10 times and got left on hold for hours and hours! Sent multiple emails too and received no response. My advice to all customers is you MUST ADVOID buying from them as they will rtake your money and refuse to send products and ignore all your calls and emails... as 3 months later I am still trying to get my refund and I am going to demand compensation too!

Terrible company - DO NOT USE THEM!

I ordered three ink cartridges and paid for next day delivery. They didn't dispatch my order until the following week, and when it arrived THERE WERE NO INK CARTRIDGES!

I have emailed numerous times and been completely ignored. I have had no refund, either for the missing cartridges or for the additional postage fee I paid for the next day delivery.

As far as I can see, this has to be a scam company. I have since raised a complaint with Trading Standards.

Do not waste your money. Go elsewhere!

If I could, i would glad to give a o star. If anybody want to buy ink cartridge from this company, Please don't. I bought an original multi pack ink cartridge which cost £48.98 from them last week, and got my order last Friday afternoon, i put the cartridge in the printer and didn't use until this Monday when I am back to the office. After printing less than 10 page( two of them are testing sheet because the printing quality was so bad you could make out what was on the paper I had to do a test), the link level have dropped significantly. The pink colour dropped less than 25%, the black, blue and yellow colour dropped around half. So I emailed them on Tuesday with the pics, but I didn't get any response except a request No. I then live chatted with one of the advisor on Wednesday, she/ he tried fobbing me off, and suggested me to contact my printer company, I refused as far as I concerned, it is not printer company fault. Then she/he started to blame me contact them too late, shouldn't wait for the ink cartridge dropped so low, ie: below 75%, therefore they couldn't do anything except made a note and would offer me some discount next time when I make a purchase. Which made me language, what made them think I would make another purchase from them ever again after this time? And how fast they expected me to react since I contacted them in third day after I received the products. Then she/he maybe want to get rid of me so told me the manager would contact me as soon as possible, so I waited till today still no answer, I emailed them again, I am still waiting. So from my own experience, please stay well away from them, rubbish products, dreadful customer service.

This has got to be one of THE worst companies I've ever dealt with! They have NO idea about customer service and despite their website claims to be able to deliver emergency inks on time (the whole point of me ordering from this company in the first place), this clearly isn't the case!

I'm a new customer of theirs and I have a Canon Pixma Pro-10S printer that I use for my business. This printer uses 10 ink cartridges which can be very expensive and it goes through a lot of ink.
Anyway, I needed a full set of inks very quickly so I put an "emergency" order in with them thinking that my ink would arrive in the next day or two.

The ink did indeed arrive a few days later (hardly a speedy service though) but I though what the heck - they are reasonably priced so I can put up with that. I opened my order and only 3/4's of it was there - there was still another package waiting to be delivered containing my remaining ink order. 2 days AFTER I received my initial order, my remaining ink still didn't arrive so I chased this up with customer support and thankfully it arrived the next day (so that's about 4 days in total now it's taken to get my 1st complete order to me which is acceptable if you're expecting those time scales but not if you need them urgently).

Although my 1st order didn't go as well as planned, I though I'd give them a chance and place a 2nd order with them as they surely must have all the ink in stock now as they're advertising it as a complete set on their website still. The 2nd order arrived about 2 days later and to my shock, once again only 3/4's of my order was there!

I again took to their online chat option from their website only to be in a queue for about 15 minutes and then someone joined the chat and promptly cut me off after they read my complaint that I wasn't happy about this happening a 2nd time.

So, I then sent them an email explaining my situation. A day later I got an automated reply saying someone would get back to me. They never did, it just got totally ignored! So, 2 days AFTER my initial email to them I try to get in touch via their online chat option again and finally get through to someone and have to go through this whole rigmarole of explaining this a third time and telling them how poor it is that I'm being treated like this (this was on 03/12/18). The person I spoke to informed me the ink would be delivered by the 05/12/18. Guess what? It didn't arrive!

So now today (07/12/18) I've had to contact them a 3rd time about this and explain the entire situation to them AGAIN! (do these people not keep records of customer conversations?).

I've been told my missing ink will be here tomorrow but I'm not holding my breath. I wouldn't mind but they didn't even offer a decent apology, just the standard "sorry for the inconvenience" line, no please accept a discount on your next order or anything. Really poor service!

As a brand new customer, I would have thought they would be jumping through hoops trying to impress me and win future business (and believe me, I use a LOT of ink) as first impressions count as they say and they certainly have in my case!

I certainly WON'T be using this company ever again as clearly they don't hold the inks they advertise in stock and I'd advise anyone wanting "emergency inks on time" to go elsewhere as this company simply does not care about its customers. You can not advertise ink on your website as in stock knowing that it's NOT in stock - If I'd have known I'd have to wait an extra 5 days for my order to be completed, I would have gone elsewhere.

The saying goes that it takes a lifetime to build a good reputation and only minutes to destroy it - Well they're certainly on the right track! > :(

I have used 999 inks several times and have been happy with the service and had no reason to expect things to be different this time, how wrong was i?

Normally I am in front with ink but I had left it late and needed ink urgently so used 999inks express delivery. The ink arrived but there was cartridges missing and the ones that were in the package were all different brands. These brands were different to what normally come and looked very low quality but i needed to use them. I put them in the printer and they seemed really loose and the printer kept saying the ink had run out, i looked at the boxes more closely and could see they had sent the wrong cartridges. I went to remove them and noticed that ink had leaked everywhere damaging the printer and the cabinet that the printer sits on.

I was not happy bit assumed the 999 inks would resolve and it didn't need to be a big issue. I called on and they were closed so i emailed them, 4 days later I had not heard from them so i called again. A lady who answered said they had sent all the cartridges i had ordered and that the cartridges they sent were correct and then accused me of lying, which i did not take too kindly too. She said she would not issue a refund or send me the correct ink so i asked to speak to a manager. The manager was in a meeting and i was told he wold call me at 5pm, i checked what time they closed and was told 6pm. 5:40 and no manager had called me so i called back. I got the same lady who said they were busy and that i had to email her evidence, i took pictures of the inky mess and the wrong cartridges and emailed them to her while she was on the phone. She agreed i had the wrong ones but said they would not refund me until they received all the cartridges back including the ones they never sent, how an i send something back i have not received?. I said i wanted to speak to a manager and she said he would call me back it was almost 6pm so i said i wanted to stay on the phone and wait and at 6pm she hung up and went home.
I then sent an email explaining why i wasn't happy with my order and also the lack of customer service, that was 3 days ago and I have heard nothing.

BUYER BEWARE - They are good if you don't ever need to complain or have an issue, if you are not happy with order they don't want to know

We ordered two sets of Canon Replacement Ink Cartridges as advertised in their website. However on delivery all was compatible ink cartridges. Even the invoice manifest that accompanied the delivery stated Canon Replacement Ink Cartridges ordered and immediately below that, under Picking list, it states Inkjet compatible ink!

Initially we thought it was a mistake at their warehouse, so we immediately emailed 999inks. No reply so we used their chat option and was told Canon replacements does not mean genuine Canon items! We disagree, as Canon replacements means replacing with Canon items, if not, they should have said Canon compatible replacement inks.

Finally they agreed to accept the items back but then insisted as they have sent us the correct items as ordered, they will not pay for the return postage. We disagree because what was delivered are not what we ordered as stated in their website. Furthermore, as we have already paid £55.49 in good faith for items that we do not want in the first place, we cannot again pay for postage to return the items because how can we be sure after they have received the items back that they decide not to refund us anything at all?

999inks insisted they will only refund on receipt of the items back and will not forward me the prepaid postage labels for me to return the wrong items.

We therefore had no choice but to escalate through Ppal.

All we wanted was a straight forward honest transaction and our first encounter with this cowboy outfit will definitely be our last.