LDProductsReviews 237

I purchased three compatible ink cartridges for my canon MG 3620 ink printer and when I inserted the first one, the printer said it was not compatible and to use only canon fine cartridges. So I call the 1-888 customer service number, wait for 30 minutes and no one ever picked up. I then asked for a call back which came one day later (Immediately they say in their answers to these complaints)! The lady from overseas says that they will not give me a prepaid label or refund me for the three cartridges because I opened one (How are you supposed to put it into the printer if you cannot open it!) I asked to speak to a supervisor and after another 10 minute wait she hung up on me. I sent emails with no response, called the number again with no response, and as of this second I just sent another email asking where to send the order back to because there is no address anywhere on the website for returns! There is something very wrong going on with this company as I have used them for years and now this is happening. I see the responses from them are all generic telling the complainer to call the number they do not answer, email them with a personal email that I did twice with no response. Disgusting and they guarantee the cartridges right on the box!

I purchased a printer on August 22,2023 and still have not received my product or any communication. The link to track your order on their website does not work! I've left numerous voicemails with no return callS. No one ever answers the phone and they actually give you options to choose from when all you're doing is waiting on hold forever before the answering service picks up. I will be contacting my payment service for a refund! This company obviously don't care about the reviews they receive otherwise, they would do better.

Like the experience of many others, this vendor charged my credit card but failed to ship my order. No response to my emails. Therefore, I initiated a dispute with Visa to rescind the charge.

I'm a longtime LD Products customer and I was always happy until now. Although the website clearly states that products ship same or next day, with 1-4 day shipping, the one I ordered shipped SEVEN days later. And it shipped using such a slow method that'll be another week.

Worst of all, multiple attempts to reach customer service don't work. I filled in the online form: no response. I tried three times calling and waiting on hold: goes to voicemail. I tried leaving a call back number: no call back.

This company has gone down hill and should be avoided!

Thank you for maintaining the quality as well as price point of your cartridges over more than 10 years time as this is how long I have been ordering from you! While I have had to purchase a new HP Laserjet over that time, due to your offering of so many different options, I am using a type of your compatible HP toner cartridges! The product quality as well as cost savings far surpass all other options available. It also doesn't hurt to know your product has a lifetime warranty because I order in bulk to save additional money so your product may be sitting on a self for up to a year after receipt before needed for use. Just want to note, I have NEVER had an issue with one of your cartridges - so the warranty thing just gives me extra peice of mind and the confidence to continue ordering in bulk from this company.
To LD Company:
As a developer, you might want to work with whomever is supporting your website b/c your category search feature, from under HP Laserjet I searched for MPF M476 as well as 312x, and no results were returned. I was starting to think that you might have stopped manufacturing my needed cartridge, but was relieved to find it still available when I performed a more generic (broad category) search of products via the entire website - looked for 312x, which pulled up the cartridge set that I was wanting to reorder and had last purchased from you over 2 years prior - it was while pandemic / lockdown still in effect so I am sure it was that long ago. Thank you for your continued support of my particular model of HP laserjet. My husband is a teacher so he prints a far amount :)

I have used LDProduct site for years and will continue as they have quality products at a good price

The ink has not been delivered, yet, so I can not evaluate the order, yet. I can only purchase that which I can afford.

I ordered two HP XL color ink cartridges on June 6.
Never received them so I tried to track. But it didn't work. I sent an email and got a long response from them stating how sorry they were that they didn't let me know they were on back order and they'd have them in stock in two weeks. That was on June 26th. I still haven't received them and it's Aug 5th. Very disappointed!

Ordered remanufactured inks worth $670. Billed and charged my credit card right away. 20 days later no sign my inks. Called customer service, after long wait, able to speak to human, who said that,they need to check with warehouse, and came back, that the product is PROBABLY shipped. Asked for tracking # which he said, he will e-mail me later that day. 2 days later, no e-mails, called again, another lady agent, said that they are waiting to hear back from warehouse. Asked her to cancel, she said, she doesnot have the power to cancel the order. Asked her to connect me to her supervisor, she agreed to connect after long conversation, only to disconnect the call in disguise of connecting to her supervisor. So trust pilot and other reviews on them, It is clear that they do not have anything else but website and credit card charging machine and few agents who have no understanding of how important to have tools for small business. Hopefully they will cancel my order, if not I will dispute with my credit card company and more importantly will write to FEDERAL TRADE COMMISSION about their business practices.

LD customer MANY years.Placed order 6/18/23.Called LD 7/6;told out of stock.Will only send reg.mail!

This is from HP Customer Support:

Hello Dan,
I apologized that I wasn't able to get back to you. I was checking with our
Team on how this can work and the answer that I got is HP printer can no
Longer support a NON HP ink wherein what I can do is provide coupon in order
For you to buy inks for the unit. It also has 6 mos. Free of instant ink
That you can use for the next 6 mos. I know that this is not the answer that
You were looking for as before we are just making sure that the unit is not
Registered on HP+ or instant ink in order for you to use a NON HP ink but
With the new firmware update that can no longer possible.

Regards,
Michael V
HP Inc. Escalations Department
Case Manager
Office Hours: 09:30AM to 6:30 PM EST, Monday-Friday

I've been trying to receive a simple refund, however, it's already been 15 days. Being told different times it takes to process, very disappointed in LD Products and the way the company is run.

The Company has a 100% return policy but that take the cartridges and don't refund you the money, I spent over two hours between initiating the claim then following up twice. I even paid $16.02 through UPS on 1/23/13 (four months ago today...tracking number **************716). Also, despite having 27 unopened cartridges they refused to allow me to return them due to being old, however there is no expiration date on the boxes. If they're not going to refund your money anyway they should take all the cartridges!
Their customer review rating in abominable, which is well deserved. Please donate my refund to Cancer Care and I'll give my 27 cartridges to charity as well. Don't want to hear back from you at this point just delete my account. Thank you, William Glick

Cartridges do not work in my printer. Repeated calls to number shown, left messages, no response. Sent emails. No response. Did a chat and person was nice, but no help. Ask for refunds. No reply. Will never order from them again. I have proof of purchase and gave it on emails, phone and chat. Company will go out of business with this service.

Customer for at least 5 years. LD has always made good but so tired of failed pods. Going back to HP.

I submitted an order on Dec 2,2023 of over $700. On Dec 17, I had yet to receive my order, but was billed. As of today, I have received 3 of my 20+ toners/cartridges. As of today, I have made 14 calls to customer service where I have actually talked to a human. I have spoke directly with "Ricky" who is supposedly a supervisor of customer service. He has promised I'd get my money back, but haven't. I called March 23rd and was told my credit card had supposedly been credited on March 1 and IT HAD NOT! Over the past 4 months I have been on the phone with customer service 10+ hours trying to get this issue resolved. I was also given a chance to use a "code" for discount. I WILL NEVER BUY ANYTHING FROM THIS COMPANY EVER AGAIN! They have had one excuse after another. From computer issues to warehouse issues, to the computers not syncing correctly with the warehouses. OH, and Ricky…. He was supposed to call me back for the past 2 days and I have yet to receive a phone call. This company is a scam and I feel sorry for the customer service people who have to lie to the customers to make them happy. I've received one lie after another since Dec 17. Oh and this isn't my money, this money is from a PTO of a rural school and $700+ is a lot of money. Teachers have gone without cartridges/toners in their room since Dec because this company not only didn't send the product, they stole the money and we don't have another $700 laying around to be able to purchase from another company!

Ordered a 5 pack of toner for a brother printer, realized quickly that i had ordered the wrong one. Have tried to call the customer service line 6 times, left 4 messages, 2 emails nothing in over a week. This company is a joke. They just let the orders flow out but do not care about their customers once the order button is clicked. If i could give 0 stars i would

I have been buying from LD Products for several years and have been very satisfied with their products and customer service. Until yesterday that is! I had a problem with a new toner cartridge and have tried repeatedly the past 2 days to reach them by phone. Never get an answer or a call back. Additionally, tried to fill out their Contact Us form but it is not working. Are these guys in business anymore? What do you want to bet I get a canned response telling me to call CS or fill out the contact form like they have done to everyone else lately. They have my contact info and need to call me. I sent a fax requesting a call back and I have left several call back requests. Hey LD products... are you guys still alive?

Within 3 minutes of receiving order confirmation, I realized it was the wrong item and requested to cancel the order via 2 emails and 1 phone call (never reached anyone).
No response until 4 days later and the order already shipped. The will only give me a refund if I pay my own shipping. If they send me a prepaid shipping label, I get store credit. This order never should have shipped. I have repeatedly requested paid shipping and refund but I keep getting the run around.
The worst customer service.

I bought this color pack hoping that it would work in my epson printer unlike other off brand inks. Surprise surprise, my printer immediately noticed that it was off brand and wouldnt print a thing even after following all directions from customer support. I then asked for a refund but the best they could do was send me a replacement. This business lacks ethics in my opinion.