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LDProducts Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, particularly regarding customer service and order fulfillment. While some long-term customers have praised the quality of products and a previously reliable return policy, recent experiences indicate a troubling decline in service efficiency, with numerous reports of delayed shipments, unresponsive customer support, and challenges in processing returns. The sentiment reflects a growing frustration among customers, suggesting that the company risks losing loyal clientele if these issues are not addressed promptly and effectively.
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Cartridges worked earlier, connected new laptop to printer cartridges won't work, email instructions how to by pass HP code. I would never buy any HP product again, don't hold me hostage.
I have been ordering from LD Products for many years and their cartridges always work well on every printer I have had. Quality ink and very good prices.
Thank you for sharing your long-time experience with us. We’re glad to hear the cartridges have consistently worked well across your printers and that the quality and pricing have met your needs. We appreciate your continued support and look forward to serving you again.
The cartridges are very affordable compared to the manufacturer's prices. However, the yellow is very weak. I have to buy the manufacturer's yellow ink cartridges. Here in Utah we are at a different elevation. Consequently, I have to wear nitrile gloves when I open the new cartridges, especially the black, because they leak upon opening and the ink is nearly impossible to get out. So I have to open them on the lawn outside or over a waste basket.
We’re sorry to hear about the trouble you experienced with the cartridges. Please contact our customer service support team at https://ld.ink/2DM8cOU, so we can assist you with them.
The whole package of the needed ink was delivered promptly. Happy with results.
We appreciate the positive feedback! Don’t hesitate to reach out if you have any questions.
Thank you for sharing this feedback. We’re glad the ordering process was easy to follow and helped you find the right cartridges for your printer. We appreciate you choosing us.
I hesitated to order but finally did order & I am so glad that I did. I received the ink cartridges today & they worked perfectly in my printer. And at a really good price.
Thank you for sharing your experience. We’re glad you decided to give us a try and that the cartridges worked perfectly in your printer. We appreciate your feedback and are happy to hear the pricing met your expectations.
One of the black cartridges would not work. My printer would not recognize it as being in the tray. I tried several times and gave up. I put a different one in and it worked.
Also, the order was left on the ground in the snow overnight. The package would have fit in my mailbox OR in between the front doors. Yes, I got the email that it was delivered, but I wasn't able to retrieve it at that moment.
Thank you for reaching out to us! We do apologize for the inconvience. Please contact our customer service support team at https://ld.ink/2DM8cOU, so we can assist you with the black cartridge that did not work.
I've always used LD products as far as ink is concerned. It's the best for the best price!
Thank you so much for your positive review! We appreciate your continued business. Please let us know if there is anything else we can do for you!
Smooth ordering and delivery. Could not have been better!
Thank you for your wonderful feedback! We’re thrilled to hear that your ordering and delivery experience was smooth and couldn’t have been better. We truly appreciate your support and look forward to serving you again soon!
We have used your refilled HP cartridges once before and they worked well in our new HP printer. Price is very good compared to new cartridges! However, you were emailing me 18% or 20% off coupons while you were out of stock for months on the item I needed. The very day after those coupons expired, you suddenly had the item in stock, which seemed like manipulation. Disappointed I was not able to use one of those excellent discounts! Shipping is very slow. So customers need to plan ahead, which is hard to do if you have to wait months for the ink to be back in stock! Still gave 4 stars because the ink is less expensive and it works.
Thank you for taking the time to share such detailed feedback. We’re glad to hear that our refilled HP cartridges worked well with your printer and that you found the pricing to be a great value compared to new cartridges.
We sincerely apologize for the frustration caused by the extended out-of-stock period, the timing of promotional emails, and the slower shipping. We understand how challenging that can be, especially when planning ahead for essential supplies. Your feedback regarding inventory availability, promotions, and shipping is very important to us and will be shared with our team as we work to improve these areas.
We truly appreciate your honesty and your 4-star rating despite the challenges. Thank you for choosing us, we value your business and hope to provide an even better experience in the future.
I ordered a new set a inks for my Epson printer. In the past, I have never had any problems with get ink form you and it working in my printer. This time, my printer refuses to work with the ink I got from you. I was happy to find out that you are sending me new ones. Ill have to wait to see if this set works.
Thank you for sharing your experience with us. We’re sorry to hear about the issue you encountered with this set of ink, but we’re glad our team was able to assist by sending replacements. We appreciate your patience and loyalty, and we hope the new set works perfectly for your printer. Please don’t hesitate to reach out if you need any further assistance.
Great transaction…cartridges work wonderfully! Will continue to order from LD Products😄
Thank you so much for your kind review! We’re thrilled to hear that the cartridges are working wonderfully. We truly appreciate your support and look forward to serving you again.
I have used LD toner products on various HP and Canon printers. They work well and I have never had issues with the cartridges/chips unlike other vendor's replacement cartridges that sometimes cause "non-authentic" printer errors.
We appreciate the feedback and we’re very happy that you had a good experience!
Replaced my HP toner cartridge with the LD and it works perfectly. No degradation in quality at all.
Thank you very much for leaving a review. We appreciate your time and business!
I use LD products all the time. I've been a customer for years. I just received my latest order for my Epson printer. My yellow cartridge was out so I put in a yellow cartridge from my latest order of three. The cartridge was recognized by the printer but would not print. I cleaned the contacts and did a head cleaning test. Still would not print. I did this four times. Finally I put in another yellow cartridge from my order. It worked the first time. I have not contacted LD Products about the issue yet.
Thank you very much for leaving a review. We cannot apologize enough for the trouble that you have encountered with our product. We recommend to reach out directly at (888) 321-2552 so we can assist you right away and any of our customer service representative will make this right with you!
The toner laser cartridge I purchased provides me with good contrast and very sharp detail in copies
Thank you so much for leaving us a review. We cannot thank you enough for taking time out of your day to do so.
I was getting my printer refills from someone else and they constantly leaked. I have been buying from LD
Products the last few years and have no problems.
Thank you for sharing your experience. We’re glad to hear the refills have worked well for you and that switching to LD Products has made a difference. We appreciate your continued support over the years and look forward to serving you again.
Great printer ink for my Canon. Always shipped quickly.
Thank you for taking the time to leave us feedback! We certainly value and appreciate your business.
They helped me with the right toner for a new printer
Thank you for your feedback! We’re glad our team was able to help you find the right toner for your new printer. We appreciate your trust and look forward to assisting you again in the future.
My first order did not work in my printer due to HP sift wear and customer service sent a second set that I tried one color so far and it worked great
We’re very sorry your first order didn’t work in your printer. We understand how frustrating that can be, and we appreciate your patience while we sent a replacement set. We’re glad the replacement is working well and are here to help with anything else you might need.
From the business
Low Everyday Prices on Printer Cartridges! Shop LD Products for superior printer ink cartridges and toner cartridges at Big Discounts. SAVE up to 75% on top printer brands like HP, Canon, Epson, Brother and more.
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Thank you for taking the time to leave a review. We cannot apologize enough for the trouble you've encountered. We definitely want to take a look into this and offer options on how we can take care of you. Please give us a call at (800) 321-2552 and mention this review so the appropriate customer service representative can take care of you.