LBC ExpressReviews 89

I am extremely disappointed with LBC Express and feel obligated to share my experience publicly, after over a year of unresolved issues and countless follow-ups that have led to nothing but frustration. I shipped 13 Balikbayan boxes from the UAE to Manila, and the entire experience has been a nightmare: My boxes were delayed by more than 6 months with no clear explanation. When I finally received the last 3 boxes, many items were missing, damaged, broken, or had expired — including spoiled food and destroyed goods. I filed a formal complaint with full documentation — receipts, photos, videos, screenshots — and yet, nearly 7 months later, I've only received copy-paste responses from various customer service agents. Every time I follow up, I'm told my case is "being forwarded to the concerned department." That has been their answer for nearly a year. I've spoken to multiple LBC staff members, but there's been no accountability, no update, no compensation, and not even a proper apology. To make matters worse, I've had to rent an apartment in Manila (₱16,000/month) just to receive and monitor the boxes, waiting for a resolution that never came. LBC has shown a complete lack of customer service, poor internal communication, and what feels like an effort to avoid responsibility entirely. I trusted this company with my hard-earned money and precious shipments meant for family and charity purpose— and in return, I've been met with delays, damage, and silence. I've raised this to the DTI, and if still unresolved, I will pursue legal and international consumer actions. To anyone reading this: think twice before trusting LBC Express with your Balikbayan boxes or overseas shipments. LBC still has the opportunity to make this right. I'm waiting — but I won't be silent.

LBC i usw for business and already 2 times they didn't transfer the COD amount to bankaccount. I first needed to ask where is my payment after waiting over 4 weeks. Then recently it happened again. Texted the support and already waiting more than two weeks. Looks like they are trying to scam their customers. Hate u!

Worst service and also on if mist pricy shipping. Took me over one full month to get a response from the email customer service. Cannot recommend as a business owner! Better go j&t

Yet another disappointment with LBC service

The document sent from Singapore to Albay, South Luzon has not been delivered yet. Despite using an air freight service, it failed to arrive within the expected timeframe.
Since May 15,2024, the Legazpi delivery team has been sitting on the document and has failed to deliver it.
Doesn't the LBC team understand that customer documents are important and need to be delivered as soon as possible? LBC Singapore has been emailing LBC Legazpi, but there has been no response. I also have not received any proper response from LBC customer service.

MY BOX WAS PICKED UP SINCE MAY 15 BUT UNTIL NOW I HAVE NOT RECEIVED MY BOX. PLEASE BEWARE OF THIS COMPANY AS YOU WILL ONLY WASTE YOUR MONEY.

Shipment was Dubai to Phillipines. My Box was slashed and opened. Items stolen. I logged a complain but no response from the customer service.

Always delay poor performance
Nag order Ako sa ibang bansa Ng mabilis lang
Nandito na sa pinas agad mga 3 to 4 days lang.pag transfer sa LBC always delay, pangalawang beses na, sakit na nya talaga to ni lbc

Shipped a laptop from malabon to san antonio sto tomas batangas. Been 3 days the status is still out for delivery but no one is coming to deliver nor calling about the parcel. Called customer service multiple times and didn't get any help from them. Same excuses.

Had to go to the warehouse to just pick it up and they said they didn't know where san antonio is that's why they couldn't deliver it. What a reason! Customer service said the delivery man will call once arrived at the location but the warehouse personnel told us they never call to deliver they just drop it! Fix your service!

Kelan ba mapapalitan ang lbc? Pahirap ng Pahirap sa pag deliver ng mga padla nmin. Do something para Bumalik ulit at tinawala ng tao sa inyo. Be responsible

LBC poor service picked up my box 24 January 2004 arrival in Philippines's 30 of march. Other cargo company is 1 months,maximum is 6 weeks. LBC is 10 weeks I was do disappointed and never again

I was a frequent customer for LBC Balikbayan box, extremely disappointed as upon asking an email for higher management same copy paste answer was given. Very unreasonable response. My box from Singapore to Manila was only 8 days. Now for 9 days my box not.yet received,

I went to LBC office Binangonan to drop a parcel after book it on the LBC website. But, the code I got was invalid as I edited my booking. I had no phone load so I had to leave to get the code for the edited booking and return. When I did retur with the edited code it did not work as well. The clerk who served me was really awesome. She got my phone and did rebooked my freight. She was also very careful and did dubbel checked the information before so there was no errors. One of the best customer experinces I had
She need to be promoted. I would hire her if she not work at LBC... On the spot... Her name at the receipt Ciarra... Take good care of this person!
I am also very satisfied with the speed of the service only took only 4 days from point a to point b. Will send with this company again.

Both Ally and Drew have take care of my cat China and did an awesome job. They are great.loved the building

Nag hulog ng maaga tapos mareceive daw ang package pagkahapon kasi same province pero pagtawag ng CS 2-4days pa. 770php ang shipping tas ang liit ng gadget na pinadala namin tas same province lang Silay negros to Binalagan negros occidental. Ang CS walang empathy pagsabi ko ng issue ko. Kung aabutin ng ilang araw ipasabi nyo sa mga staff nyo wag kayo magprovide ng maling info tas ang CS nyo pagsabihan nyo na maging empathetic din sa tumatawag na may issue. Wag pusong bato

A Blactown Crew seems to make her own judgement on what items and qty that can be sent via airfreight. She contradict LBC website list of items allowed to be sent.
She says Costume jewelleries not allowed and perfume bottles are limited to 2.
Website says otherwise on Costume jewellery and perfume nor qty is mentioned for perfumes.
If there are changes on what and items qty that are allowed, it should be published. It will save customers from walking 10 minutes with a heavy box at hand.

Tagal dumating, kung ako sainyo wag na kayung mag LBC ang tagal tapos ang mahal. Madaming bawal kala mo naman darating on time. Mahal tapos hindi pa on time. 0/10! Mapapamura ka kakaintay, may hinahabol kang oras kaya maaga mung ipinadala, pinapatagal ng LBC!
#NoToLBC
#worstServiceEver

Any star is not appropriate. The worse services. Pasay IKEA to Cavite, 10 days (ordered on 20 Dec) and not yet delivered & we are advised that we can pick it up in LBC Cavite warehouse LBC customer service is basically useless.

I booked to ship a box from the midwest USA to the Philippines using their website.
Upon completion of the booking and payment info, they charged my card and their website went to an error page without giving me any information about the booking I just place. Their customer service wanted a booking number that I assured them repeatedly I never received.
I even tried a second time, silly me. My bank even allowed them to steal a total of $260.

Zero stars for sure!

They did not give me tracking numbers, so they did not ship my 2 boxes. However, they kept my money! I HIGHLY recommend you DO NOT use them!

Slow delivery and no updates when i track the package even when it said 2 to 5 days till the next update but it is now long overdue and still no update

My friend sent me a used phone from Cebu delivery to my condo in BGC. It was dropped off noon on December 19th 2023. It is NOW December 26th 2023 and NO PHONE and NO UPDATE since December 21st saying nothing really? The estimated delivery is 2 to 5 days. 5 days? Are they bringing by horse drawn cart? This is CRAZY! I'm just glad it wasn't meant for Christmas...LBC COME ON ALREADY!