LBC ExpressReviews 89

Sent Balikbayon from USA to Manila. Have been tracking the package since it left port in USA. Great progress getting to Taiwan then to Subic port. Fast off loading from Subic to Manila warehouse. One day transfer to Taguig delivery team. Here the box has sat for over one week. Minutes from it's final destination. Absolutely no help from LBC customer service. They say they will contact the delivery team with my concerns. Nothing happens. Box still is with Taguig delivery team. How can the box get off loaded from the ship, through customs, forwarded from Subic to Manila warehouse, then to Taguig, faster than it can get it's final delivery? I worry now the box has been stolen or items taken from the box. Not a happy customer.

Misleading text messages about the parcel. Door to door delivery took so long.You should not accept door to door delivery in the first place.LBC hari ng PADELAY.

Worst courier service, plus not being transparent especially for the customers. Ilang beses narresched ang pagdeliver pero wala kayong pakielam di kayo marunong umintindi ng mga nagaavail ng service nyo. MAGPALOAD KASI KAYONG MGA RIDER PARA MAKATAWAG INCASE NALILIGAW KAYO. SARAP NYONG PAGMUMURAHIN!

LBC Express in the Philippines does not even deserve even a single star at all. The worst service ever encountered. I ordered a set of items in Manila to be shipped over to Pampanga and it was guaranteed to be delivered in 2-3 days, so that the recipient in Pampanga can take the package item with her to the United States. It did not happen. The recipient had been back in the States for 2 weeks already, and still the package was not delivered, due to some shipping issue whatever it is. I decided to request for RETURN to SENDER just so I can get the items in time for our party, and it's been a week, the item is still floating within the destination branch. It's been already a month, yet nothing has been resolved, even though I already came up with the worst case solution of returning it to the sender. Because of this worst nightmare, I have no choice but to reorder the items and request the sender to ship the item internationally. I requested not to use this carrier any longer. LBC has caused too much trouble and inconvenience, plus money to customer like me. I guess it's not a surprise based on most, if not all, of the reviews online.

- bad communication between the company and their customers.
- delivery doesn't communicate with the receiver and sender
- spelling error
The customer requested to speak to management but they never call back their customer.
- customer service they ask repetitive questions without reading customer notes.
- customer service at Blacktown branch their customer service very poor.
- I don't have any choice to use them. If I ever know any company much better with this company I will never use this company at all. But at this stage I don't have any choice.
- until now I'm still waiting for the management to call me back.

Alternative options for sending parcel via grab or lalamove are more reliable. Avoid as much as possible.

Called multiple times due to unprofessionalism of this company, they never come in on the scheduled pick up times and customer service always give inconsistent resolution to their unprofessionalism.

The customer service representatives are rude! They didn't answer queries properly. Instead they got angry when you ask for an explanation. You can't even have an accurate answer for the tracking page. Service very slow.

LBC Express withheld delivery of urgently needed cancer medicine to me a local senior citizen in Baguio recently.
They claimed they made 3 attempts but no one home. We were here always and Lazada, Shopee even grab made deliveries during this time.
This company (Baguio office) has the WORST reviews online of any company I have ever seen in my 30 years of being on line!
Their corporate office needs to come and fire everyone and start over with competent personnel.
People, don't accept this behavior from business complain to corporate and post across internet until there is change!

Tracking status are wrong and has very bad customer service! Never Again!

WELL I WOULDN'T GIVE A STAR, YOU DON'T $#*!ING DESERVE IT

Super slow delivery, I have been waiting for my package for 6 days already, WHAT THE $#*! LBC? My other package also went to the wrong city, it shouldv'e been transported to Bohol, but the package went to Cebu when the tracker already updated that it has passed in Bohol, why did you send the package to Cebu when it already reached Bohol the first place? God please help this useless and incompetent courier company.

How many times we schedule a pickup and wait, and wait only to find they won't come. We call their office and they either have only a voice mail box and don't return your call, or the operator just ask for confirmation number and tells us what we already know... "um, sorry mam, they missed the pickup". This service is poor customer service and really waste your time.

From Bulacan to Quezon City 1-2 days lead time. Since yesterday there's no update, and *******@Kalayaan delivery team in QC. I'm expecting this yesterday. I spoke to one of csr and told me that lbc del track and trace is not updated, seriously Lbc? Whats the use? Worst courier service, immune na mga empleyado wala ng paki sa mga complaint ng tumatawag sa kanila. Bastos pa kausap, kunyari di daw naririnig yung caller, lumang style na yan. Will file a complaint reg this matter.

COD or delivery service is very poor quality. Whenever there are some complications on the delivery address, it is very hard to correct it. They won't call you for verification. Very bad process.

Don't give wrong information. 3-4 days estimated time of arrival. When we check to the branch to pick up we need to wait for another 6-8 working days to arrive. So total of 12 days please be specific when giving information to your customers.

Sent my package from lbc jysquqre on May 5. Last update is may 8. What's the use of your tracking if not updated? Now it's may 13. Still no update! When I sent the package I inquired as to how long delivery will take. They said 3.business days. It's now 8 days and still no update. Lbc is useless. Will never use them again. Tracking # 1272 0078 3019

SHIPMENT WAS NOT DELIVERED TO ME AND THEY NEVER CONTACTED ME UPON DELIVERY FOR CLARIFICATIONS OF THE ADDRESS. VERY DISSATISFIED.

Fast delivery. A bit expensive but out of 2go, JT and JRS they are the most consistent on good quality delivery service