Lazada MY

An ad for online jobs has been switched via Instagram. I wanted more information about this, but the lady (Emily) with whom I had contact asked me many personal things and said that I had to answer all questions before more information. I have replied in a friendly way that before I disclose personal information, I would like to have more information about the company and the job offer, because in the first step nothing more detailed in the ad was there. And if this is not possible that I would not have any interest. She replied that I should go home and have S*** with my dad and suck his d** and deeply offended me.
How can you approve this as a company?
The lady was reachable on +44 7957 *******
I still don't believe it and hope it will be terminated due to this message!

Lazada is a poor and incompetent version of amazon.com. Lazada could not handle shipping as they are late all the time nor can they handle customer support as most staff is incompetent, rude and they don't actually ever listen what you are saying. All they know is script based replies and doing as less as possible.

Used to have some kind of decency as a platform but this was years ago. Recommend to avoid it at any cost as you don't want to deal with their customer support as its nervewrecking. And you have to deal with them as if you order something, probability is that its late and maybe never arrive. And you cannot cancel your order as they have zero procedures in place to actually handle delays. Useless platform and hope people will understand it soon enough.

CS Lazada is a badly managed team, they represent their bosses and one can easily deduct that management is just lazy, non participative in actual customer complaints, CS team is just there to make money either for the BPO that somehow is related to management i.e corruption in plain sight. If there is an actual check and balance the idiots at CS Lazada would not behave like that. My case in particular is that my Lazada wallet can't pay seller. Why? Because CS team themselves have blocked that transaction! The reason being I have done it before and so many times and never faced this abuse, it all happened because their CS sophia( which is a made-up name by Lazada itself) was angry that I pointed out to her she was giving wrong information. This triggered this twat and the whole fiasco started and has gone into day 3. All that time of live chat with me, 3 call's I made to them and Lazada CS specialist(special my foot more like $#*!'s) there was not a single complain no given, why? I only received one call yesterday after 2 day's. Long story short Lazada Management need to be investigated for 1) corruption 2) bullying customers 3) Mismanagement. The Malaysian Lazada No1 need's to be fired, a useless piece of $hit. My email ID is the same ID used for Lazada.

I purchased one item that didn't satisfy me for the poor building quality. Once i received I clicked on "received" and try to understand how to return the item.
I didn't find any button to start the return process, so I contacted the Customer center. They said that by clicking on "received" means I will accept the item, I am fully satisfied and I renounce to the 7 days of return policy. This is clearly a CHEAT!
DEAR LAZADA:
BY CLICKING "RECEIVED" MEANS THAT I RECEIVED THE ITEMS, IF YOU WANT ONE CONFIRMATION ABOUT THE ACCEPTANCE, YOU SHOULD CLEARLY SHOW ONE BUTTON "I ACCEPT THE ITEM" AND SPECIFY THAT AFTER ACCEPTED, THE ITEM CANNOT BE RETURNED. YOUR RETURN POLICY IT IS NOT CLEAR. IT CANNOT BE THAT BY SIMPLY CLICKING "ITEM RECEIVED" MEANS I CANNOT RETURN THE ITEM. THIS MEANS CHEATING THE CUSTOMERS!

Worst online shopping experience with Lazada, truly frustrated and disappointed with their handling of Return /Refund. After my order on 20 June 2023, saw seller has shipped out 22June, few times tracking in "posstore" Lazada shipping partner, no updates in shipment from 23 june till 8 July and finally requested for cancellation & refund and reordered from other seller. Out of sudden the things were delivered on 11 July (21 days to receive my order!) and i only realised seller has rejected my cancellation/return request on 8July. Tried many attempts to return this order due to delayed shipment without tracking updates. Advised from customer service to raise Return request, after seller rejection I sent in dispute order and explained to customer service through calls and chats agent that i selected the return reason "Expired items" out of no other option to choose from. However, few attempts later to dispute but same rejection with same replies I received, there's no "human" effort to really look at the main cause of delay.

All kind of standard system procedures to follow through but ended up rejection again and again. Wasting of my time with their services provided. I will STOP shopping in Lazada.

I wanted to return a non-operational SSD drive purchased [Lazada allows scam vendors & customers not protected], but went through the trouble of finding a drop off centre in Shah Alam that would accept my return item. The Lazada system recommends some Ninja van centres like Post Centre Sunway Kayangan & Bkt Jelutong. But, when I went there, the centre told me that they are no longer licensed to accept the return for several months already. Even the J&T Express centre at Subang Perdana informed me that they do not accept returns. It's frustrating when Lazada system does not update its inactive centres. These centres had to been active for months.
Is a customer supposed to visit All the centres to find an active centre? Why is Lazada so inefficient in updating inactive centres? Please look into this before it becomes a big mess.

Since day one, I had never had a good experience with this company, from delivery e.g. a refrigerator to today a cancelled deliver just because I was not home and was unable to pick up the phone due to work. Last straw! Removing it's App and never ever want to deal with them. So many other companies are sprouting out, Lazada will be on a losing end. Thank God for Shopee! I don't even want to give it a one star rating to be honest!

Look what I got from Lazada, sanitary pads out of shape and seals completely broken. After a long exhausting negotiation, Lazada finally agreed for return/refund yet they never came to pick up the return parcel. Made millions of calls to the customer service, all they were doing was procrastinating. Two weeks have passed and still no logistics shows up. It's their strategy to keep stalling until buyers give up.

Given the series of awful shopping experiences with Lazada, I'm very sure that Lazada has no consumer protection mechanism at all! Customers are left on their own the minute orders are placed. And Lazada doesn't care about how many bad reviews they are getting. Is there any law to regulate e-commerce platforms like this? Does Singapore have any Fair Trading Act?

I bought a cage trap on Lazada. When I received the product I found out it has a pysical defect on the making of the product. So I asked to return the product to be analysed by lazada but instead of taking the product to check it. 1.It has been returned to the owner.
2. Lazada asked me by following the seller request to bear the transportation fee when it wasn't my fault that I get a defect product.
The product is not safely made. Sharp on the opening below and up it can cause injury not just to human but also to animal.

The product was broken, so I returned it after long negotiations. They said it wasn't broken and refused a full refund. When I refused it, he stopped negotiations and refused to refund me. I lost my rm830.

Lazada is the worst online shop ever. Not only are the item the lowest of the lowest of the lowest quality, but the app is not user friendly, the customer service is lower than the quantity of the items. Apparently it's the only online shop here in Thailand and if you are not mobil, you need an online shop. Every time I order something, something is wrong with one of the items. And if you complain or like to return, you get to 50% BS... the delivery is set out like between January til December, but you have to be home... otherwise they throw your item over your gate or fence. I tried other online Shops, but the same issue, same quality, more expensive. Oh and the description of the items are in Thai. You can't copy and translate. So, often you don't even know 100% what you are buying

We bought Great Pharmacy item through Lazada platform and asked for returns due to unmatched advertisement, Lazada refused to pick up the item despite we explain that our location will cost RM120 to the drop off point while the item costs RM138. No other options was offered and limited time to return is 3 days. As we live in isolated area, such requests is very difficult for us to fulfil. We will not buy anything from this website anymore.

1. Bad customer services. They do not have clear policy about what's consider misleading, customer services rep have no authority, they are there to listen ONLY and NOT solve your problems.
2. Dispute team is like a robot, does not have common sense to make simple judgements, very laughable.
3. Questionable product qualities. Lazada does not care what is selling on their site. Anything for $.
4. Sellers take advantages of buyers because Lazada is so lax on their policy and rules.

When sellers themselves know that they have messed with the orders, looks like they have option to disable a particular customer from writing a review. When contacting the Lazada customer care, they give official confirmation through email as well. I have attached the screenshot along with case number.
Funny part is that I wanted to give a good review saying the product quality is good although the delivery took very very long time but apparently seller thought that I might leave a bad review due to very late delivery and disabled my option to write a review.

Lazada also allows partial cancellation of orders (that include multiple items) by Sellers without even discussing with Customer. For eg. When I ordered two wall kitchen cabinets(expecting it to be uniform in my kitchen), seller just sent out 1 cabinet and the status was initially showing another cabinet will be sent out separately due to logisitcs reasons. But after 10 days it was just cancelled and when you have assembled your first cabinet, it is hard to return as well. Seller didn't even discuss and just disabled the review option.

Never receive goods and worst customer service ever. Problem never got resolved! This app stole money from you!

All i want is my order #************** to arrive. Y so difficult to get thru. Not customer friendly.

NOT CUSTOMER ORIENTED. DELIVERY PERIOD TOOK TOO LONG & ASTRONOMICALLY NONSENSE. NO GENUINE INTENTION TO RESOLVE CUSTOMER PROBLEMS.