Lazada MY

I just wanna say that shopping at Lazada was the best. I ordered an item that evening, and got the item the next day in the morning. And it was 9 something a.m. That was my third time. The first time shopped there, well, was terrible. Like, I ordered at Sunday and got the items on the second Monday. The second time was like the third one, delivered on the early morning the next day. All for all, till now, I have no problem shopping with them. I just think that you guys need to be positive about Lazada. Especially for the ones who never shop there. Or the ones who wanted to buy there. Not all people gonna get the same bad experience. And one more thing, if you use their app to buy stuff, they won't require delivery fees. Even if you buy an RM 8 item.

I had on Lazada Malaysia my worst internet experience in 15 years buying on the web! I placed an order of 3 products, and the last product didn't reach after 10 days. I called the customer service department (pretty hard to reach) several times. The first time, a customer service agent told me that the delivery was delayed to 4 more days. I waited and then called again as the product didn't reach. Another CS agent told me there was a technical problem in the tracking and to wait a bit longer. I waited and called again at least 3 times to speak to different staffs and collect different versions, and still no product. After 3 weeks I asked for a refund on the phone to an agent who called me (Fatimah). She told me they would give me a refund. Then, on paypal, they tried to cancel the refund I required and to keep my money; but the Paypal agent noticed that they were trying to steal my money (it was pretty obvious as they didn't do it the smart way at all!) and decided to give reason to me and give me the money back. Lazada's customer service has been very bad from the first day to the last one. They have been lying to me, each CS agent giving me different reasons for those delays, and then tried to keep my money. I talked with Fatimah, Steven, Ashal, Farid and Jonard and some more agents, all saying different things. Then they have not been able to unlock my password after so many requests. I wouldn't recommend anybody to buy in Lazada for those reasons. If there is a problem with your delivery they become tricky and try to keep your money even if you haven't received the product. You'd rather buy on ebay, for sure.

Ordered a rice cooker, tracking the parcel was fine until they handed over to TA-Q-BIN then the tracking number they gave me for TA-Q-BIN wasn't registered with them so unable to track my parcel!
Then emailed customer service to ask what was going on with my parcel, told would have response within 48 hours. No response from them within 48 hours, then 96 hours after initial email received an email saying they had cancelled my order due to courier not able to deliver, no explanation, no nothing!
THEN two weeks later after thinking the whole thing was over, the rice cooker arrived at my door! SO glad i ordered COD, they are useless!