Lazada MY

[Edit: you can file claim at https://ttpm.kpdnhep.gov.my/ - Tribunal Tuntutan Pengguna *******822, they are helpful. Hope more people will file against Lazada]

Didn't receive parcel but order status said Delivered to sender's name Wakai City but at my address! We were at home whole day, there's no Pos Laju came to our house. I contacted lazada customer service through chat they said "will coordinate with relevant department for investigation."
A week later still no news, I emailed they said "will coordinate with team for refund process."
Another week later still nothing, I emailed they said "still coordinating to relevant department for further assistance".
I emailed to ask how long take to refund they said 3-5 working days just to initiate the refund, and another 3-5 working days to get the refund.
After 10 working days passed, I emailed again, no reply.
2 days later I emailed again, no reply.
Finally I managed to get their phone number. The girl I spoke to won't tell me if the refund has been initiated or not. She told me she already sent my case to refund team so wait 2-3 days and will get refund. But she emailed me just another generic email "thank you for calling... your concern is being escalated to the relevant department," never mention the refund at all.
It's been over 1 month already I still didn't get my refund. Lazada seriously sucks! Do not buy from them, they have turned into lying cheating platform. Also beware of Wakai City scam seller.

I had bought a lot of goods through Lazada. How Lazada deals with return of goods was not tested until lately I refused to accept a few items at door step. The rejected items were returned to sellers. One seller disputed my return for refund. His reason is the returned items were damaged. I did exactly what Lazada had told buyers that is "if you do not want the order, reject the items at the door step. Items will be brought back and you will receive a full refund". The buyers should not be responsible for thd safety of the returned items during transit as it is not their responsibility. After rejecting the items, the buyers are helpless until the returned items have received by the sellers. Only then the buyers can submit a Form to claim refund. But the tricky Form contains few preset reasons for return for buyers to choose. Buyers have to choose one otherwise the Form can't be submitted. Buyers can't have a reason of their own. There is no reason like Change of mind or don't want the items". To submit the Form, the buyers must accept one of the preset answers none of which is the answer that you may want. Then the buyers will have to take an answer just for the sale of submitting the Form. Then you are tricked and lose your claim for refund because you don't have evidence to support the fictitious answer you chose from the preset reasons. So virtually the buyers can't return purchased items for refund though Lazada advertised a 14 days return for full refund. In fact buyers can sue Lazada for breach of contract. But who will spend few thousands ringgit to engage a lawyer to fight a case of few hundred dollars. So only buy from Lazada if you have made up your mind. Don't be induced by its 14 days return gimmick.

Bought some items from flagship store but the quality is really bad. It's worse than pasar malam quality. Ordered small size but it looks like L size! Ordered some promotional item from Lazada during 9th September and waited two weeks only to know that my order was cancelled! It's unfair as we bought the item on promotional and now we can't get back the price! How can Lazada allow this to happen? And their customer service is very useless as well!

I had ordered honor 9x pro mobile ( seller: mobile 2 go)from lazada. The product had15 days return policy. There was nowhere mentioned in lazada product description or specification that phone does not have Google certification. After opening the phone only I got to know that there is no Google certification. So immediately I raised return request on same day of delivery. But no1 came to pickup my return, after 15 days return was closed. When I asked customer care they told me it was a system miss and they raised new return request. They asked me to go to poslaju and drop the product. I had returned the product with proper packing, bills and tag. But still lazada cheated me. I wanted refund and again buy a new phone in lazada only. This is not the first time I purchased in lazada. Previously I had also purchased laptop. I did not complain anything about laptop but this time the phone was defective. I expected lazada to support me and refund but lazada supporting the seller.
I am anyways not going to receive that phone, as I don't want to use a phone with no Google certification. You keep the phone and my money (RM 999) also.
Lazada customer care service is worst, I had to follow up daily just to get update but customer care dint even know what was happening with my product. They just said we will email you and never got any email from lazada.
Atleast now update the product description and specification in lazada that the phone does not have Google certification. So no other customers get cheated like me. Please take strict action against seller (seller: mobile 2 go)for cheating people by not providing proper product description and specification. And later not accepting product return and refund.
I am going to uninstall lazada app and I am no longer going to buy anything in lazada. Also I am going to give negative review in Google and social media.

I SUGGEST EVERYONE TO STOP BUYING IN LAZADA ESPECIALLY THE SELLER: mobile 2 go. THEY ARE BIG TIME CHEAT AND ROB YOUR HARD EARNED MONEY.

Terrible customer service and supply
Currently, on an online chat with Lazada. I have been online with them for over an hour about a problem completing their online Wrong Item return form. I am consistently being put on with ~ five-minute waits between each message. The person on the online chat is not capable of resolving the issue, nor are they willing to transfer me to someone who is. I am really disappointed with the customer service experience.

The initial parcel was also late however I have put in five orders over the last 12 months with Lazada and each order has been late so I wasn't surprised there. They canceled an order four times when trying to order a chair for my last order however this is the first time they have shipped the incorrect item.

Placed order 15th June, no response from till 30th June after multiple chat request from me asking for update. No REPLY!

Note LAZADA: you have no customer support at all! Do you think your ROBO chat CLEO helps? Who gave this CHAT idea will help your customers inquiry? Get a better analysis and restructure your system! Is to you also LAZADA please improve your system, be responsible to your customers.
I waited 20minutes in CHAT queue to get the support team to response, and guess what I get " dear customer since you never response for 30seconds the system will end the CHAT" do you really want us stare at monitor without bilking our eye? You call this a support?
Read all the negative feedback LAZADA and improve. Don't let a bad seller bring down your name. I lose my trust with you LAZADA and millions of peoples have the same feeling too.

Note to Seller: if you want to do business in online platform/e-commerce be ethical in this line, be responsible to your buyers. Don't just keep quite if you don't have the item in hand and don't keep quiet until the system cancel the orders. PLEASE RESPONSE AND UPDATE YOUR CUSTOMERS!

Note to Buyers: don't waste your time as I did. You will be blind folded and pray to GOD that you will receive the items soonest with good condition.

Hope you guys Improve,
Raj
*******@gmail.com

I bought a faulty ceiling fan and wanted to return it to seller. The return parcel size is the same as it was received. The blades of the fan are slightly longer hence required to send through Poslaju bulk service, just like the service the seller used to deliver the product to me.

It looks simple enough, especially when they have this notice all over their website that states - Package weight and dimension must be under PosLaju condition. You would've thought that they already had standard solution for it and would send Poslaju bulk service to pickup the parcel, but unfortunately that was not the case.

They seem unwilling to process the return and keep on delaying it and asking me to wait patiently for a pickup arrangement. Even after a month back and forth emailing and multiple tickets opened and closed, they still asking me to wait. It goes round and round in circle as if they are doing it intentionally as a mean to deter customers from returning product back to seller.

The free return service is Lazada's strength. It's the reason why people shop at Lazada and willing to pay a little extra for the same product other e-retailers are selling at cheaper price. Without the return service, there simply no way people would shop at Lazada as their products are more expensive.

Lazada customer service used to be good and speedy but unfortunately now they are getting worst and worst. It looks like the kampung style (clueless, stingy,"once broken you need to buy") customer disservice has taken root in Lazada.

Case no#**************(lazada Malaysia).
The Donny boy keep closing tickets before they even got resolved. Sad! He doesn't know how ticketing system works.

First, the delivery guy delivered my big parcel into my small mail box instead of directly hand to hand with no papers to sign. I haven't received my refund for a mispmaced parcel until now (2 months already- in process apparently). Customer service is $#*!iest ever. I don't even understand why this company still makes profit, I hope one day someone will seek action against them because of their $#*!ed up lazy mindset. I really hope you will fall. Money maker, scammers and lazy people.

Lazada's site is very unreliable. EVERY item is shown as Out of Stock.
When I tried to contact technical support... THAT IS WHERE THE PROBLEM STARTS... AND WHY THEY DESERVE 1 STAR.
Your first line of contact is a useless BOT.
After several attempts, a button comes up to give you an option to "Chat Live" with an agent.
When I explained to the agent that there is a bug and ALL ITEMS i look at is "Out Of Stock"... They don't understand. I send several screen shots... yet they don't understand. This is over 1 week. And I have repeat this process over and over again. After reaching an agent today and explaining the problem... I get a USELESS REPLY in email (see pic)... It doesn't address the problem at all.
There are other better sites out there with better service and prices... Do yourself a favour and don't bother with LAZADA.

I was ordering some digital clock worth of Rm 65 and the seller shipped within 1 week time no issue on that, after receiving the item i was shocked nothing is inside just empty parcel then contacted customer care no one is responding and they say we are doing investigation with courier peoples. After 1 week later got mail from #scam #lazada saying your parcel already delivered. Since you cannot request to refund already. No reply from seller also what to do now?

Guys, please take note, the refund process is absurd, and its almost impossible for you to get your refund. I just got cheated with a product which is not as advertised. Horrible experience, and too much hussle to go through this refund process. Also there is no real person you can chat, email or talk to. It's a chatbot which barely undrstand what you want. Please think twice whether you want to take the risk, if your purchase goes wrong, then be prepared to experience the hell from lazada

I buy a computer with the guarantee back for no reason. Once received, the computer is really very very very slow, to open a word page, it takes 5 min. I contact the seller, he told me to bring him back to his shop for him to control, in the shop, nobody wants to control him, he tells me, we have to pay 400myr and we will make it faster! So I decide to return it. Two weeks after Lazada sends me an email, your return has been refused, without explanation... incredible. I find myself with a really bad computer, for a very high price! Total scam. In addition, I can not put an opinion on my order, negative reviews are blocked! So run away from this site, waste of time and money.