Lazada MY

Keep dragging and delaying the case of an invalid code for a purchased RM200 voucher. Requested for a manager callback to settle the issue.

But asked a supervisor lied as a manager to call which can't make decisions and solve issue.

Worse is calling from very bad continuous breaking line, with dogs barking from background and talk with a frustration tone. Refused to pass to an actual manager or his superior after numerous calls and chats. The agents kept closing my case. Blar**e Stu**d.

I wonder how LAZADA employ employees. The agents are blur and untrained. Keep repeating and requesting stuff like a robot.

2 month can't solved an issue of RM200?

Absurd and Ridiculous. The CEO should know how unprofessional and ridiculous his employees are.

I'm serious stepping up my viral of this.

0 stars if can I am deleting their apps
Item paid is nedication antibiotics on 17/3/2022 but until today yet to receive Poslaju has lied on status delivered but when asked for proof of delivery it has 24-48hrs to reply Now already past 48hrs but still no response from Lazada
Cheaters don't trust Lazada at all Don't buy from them they USED to be ok but after Staff were retrenched it is absolutely rubbish now no services just machines asking rubbish questions & no response

I wanted to cancel but the option has been taken away coz forced to purchased by using debit card then no option to cancel

Cheaters again

NEVER BUY from Lazada or you might regret like me

Product not received refund also
Not processed

All the brainless people's are in lazada customer service. Like they are Brainwashd to say same things Again and Again even if that is not related to what customer ask. Same thing repeat 1000 times also they Won't get what is actually customer asking

I ordered 6 pcs of light bulb from supplier. Supplier send me 6 in one box. Unfortunately wrong items. They accept return But Lazada request to send back 6 pcs in 6 separarte airwaybill. I did not aware and put it in one airway with exactly the supplier send me in a box. But system shows that I only returned one pcs not 6 pcs since I did not use out the returned airwaybill generated by Lazada. It is so stupid process I never saw it. I need to call up to request correction. Whole process consume me a lot of time without get right goods as well as handling their stupid returned process. It makes no sense for me to buy again from Lazada.

The shipping partner very poor especially ninja van... and partner of shipping not take responsibility any mistake from them...

Lazada does not have customer friendly policies. Most of the listed buyers are crooks and sell fake products. Lazada emcourages these

I purchase a watch fit, and wrong item was delivered. I initiated refund immediately, but seller came and claim from lazada and pick up. My address was to lazada warehouse, and the goods was returned to lazada ware house in lazada app. After 3 days, suddenly it became pending pick up. Until now I could not get my refund. Customer care was not helpful, keep asking stupid questions, why can't they check their system who change the status of my item and solved the problem? Instead hassle me?

I would've picked 0 star if there was an option. They are one of the worst online shop ever. Do not shop from them! I had to wait for my item for 5 weeks just for the item to be mysteriously "parcel delivered!" but no parcel was actually delivered. Prior to it I had already asked for a refund since the item was not delivered within the time frame but lazada told me to wait another extra week. Dont buy from them! Dont give them that power.

I ordered a long side table from Taobao Collection on Lazada. TC cancelled my order 5 days later and increased the price. I went to Lazada Help Centre & clicked Cleo Live Chat wanting to make a complaint. Apparently I couldn't. I sent an email to *******@Lazada.com.my but my email was rejected. I dailed their KL office nos 03-******* & 03-******* but my calls couldn't get through. It seems impossible for me to warn other buyers about this seller. My conclusion is that Lazada prefers to take care of sellers. So I've decided that I won't be shopping on Lazada any more.

Even though LAZADA claimed that buyer can return/refund the goods within 7/14 days if not suitable for you. However, I have a bad experience with LAZADA refund process. This happened on bedsheet or any home fashionable products selling online.

I ordered a bedsheet with suiting blue-ish coconut leave design on LAZADA, but received a bedsheet full of funny faces cartoon (not nice) design. The LAZADA seller just rejected my return/refund request saying "it is the correct item". Of course, I received a bedsheet item, but not the design I selected! The seller think, they are the same thing in the 2 photos below.

Lazada Malaysia delivery is $#*!ing stupid and manage by brainless people, i order my item from local supplier since i want it fast, but the item go thru buch of logistics facility, where each logistics facility keep the item for 2 day's before send to another logistic facility, the fact is the 1st logistic facility is only 6 KM from the delivery address, the current logistic facility where keep the item is 29KM from the delivery address. This shows how effective Lazada Malaysia delivery.

Don't buy Lazada voucher, you won't get refunded when seller/Lazada cancelled your order. It's a trick or gimmick Lazada is trying to cheat money from consumer. Lazada simply cancelled your order if it's using voucher and you don't get the refund neither voucher value

BOUGHT ONE MONITOR ON 7 JUNE 2021 AT LAZADA, LATER, IT WAS FOUND THAT THE SELLER'S INFORMATION WAS
WRONG. I'M CANCEL MY ORDER AFTER FEW HOUR, LAZADA PAGE IS SHOW REFUNDED, BUT I'M NOT GET BACK MY
MONEY. THEY SAY NEED TIME TO PROCESS. BUT JUST NOW MY LAZADA REFUND CASE AT 7 JUNE 2021 UNTILL TODAY 28 JULY
2021 LAZADA STILL NOT REFUND MY MONEY BACK, MY PAYMENT MAKE BY MAYBANK INSTALLMENT, I'M CALL LAZADA
CUSTOMER SERVICE MANY TIME, THEY KEEP TELLING ME WAIT THEY WILL HANDLE, THEY PROMISE NEED 30DAY(WORKING
DAY)TO DO THIS REFUND. BUT TODAY IS 28 JULY 2021, OBVIOUSLY THEY DIDN'T DO ANYTHING AT MY REFUND CASE.THE
TIME FOR THE REFUND IS UP, LAZADA STILL DON'T PAY ME BACK, THEY SAID IT WAS THE BANK PROBLEM. I'M CALL MAYBANK
TELLING ME LAZADA NEVER DO REFUND IN MY CASE. I HAVE NEVER SEEN IT SO BAD SERVICE LIKE THIS FROM LAZADA. YOU
OWE MONEY AND DON'T PAY BACK FOR LONG TIME, YOU ARE CHEATING CUSTOMERS, PLS PAY ME BACK MONEY
IMMEDIATELY!

It is terribly annoying and frustrating to submit reviews on Lazada app. Very tedious to upload pics n videos n while writing the review, it keeps getting refreshed n I have to start all over again! This never happens with Shopee. I'm trying to deter other customers from buying bad products but Lazada app is totally wasting my time! Lazada app is also not easy to navigate around. Very frustrating n time-wasting The same products on Shopee are also generally cheaper than on Lazada. Overall Shopee is so much better! Shopee Customer Service is also very good: easily accessible, effective, helpful and friendly. Btw I don't get anything from Shopee for promoting them. I'm just a frustrated Lazada customer and a happy Shopee customer

I got refund lazada wallet while seller didn't send out product with 9 days. The refund can't directly purchase other stuff via lazada wallet, it state please contact customer service. The customer service is robotic answer. I force to refund to bank for first time, it 3 days later it return into lazada wallet without any cautious or info. This is my second time request refund, almost 3 weeks DO NOTHING!

My parcel delivered to Puchong logistics LEX on Monday and it's been there more than 7 days although it's just few km away from my house.

Called them few times and their respond is still within delivery time. Totally very poor service.

[ Please be aware] never buy anything from LAZADA on friday. Because their courier service off saturday and sunday end my parcel live in their "luxury werehouse since 4 days ago. $#*!ing $#*! company and lousy customer service. Dont buy from LAZADA as they dont care about customers. Buy from Shopee better then Lazada. $#*! service

My order: ************** for KF94 face mask made on 27 May 21 was NEVER received by recipient till todate, 9/7/21. Another order: ************** of same product from same Seller made on 3 June 21, has not been received till todate! Made official complaint via email & Lazada's page and case no. Given. Even with case no. I had to follow-up almost every 2 days on my refund. I messaged Seller on my items, they said Lazada cancelled. It is back to square one! Very bad service!

Poor service. Already 5 days after payment. Still package no hand over to delivery partner. Seller read my messages no response. I pay on 29 may.

They will push all the wrong to the seller if no send out the product. Keep on doing the cheap price or promotion but the end the product not send out and all customer service like robot repeat the same answer even talk with live agent or in Facebook. They do cheap to attract you use the voucher and download the apps but they seller not send out the product and they just refund the amount you pay! Customer want buy the product not the refund and waste the time for waiting! Stupid apps. No need to wait for offer in this apps. You will waste your time even you success to pay. After a week your Acct get refund and money in lazada wallets. You will lost your deal and waste your time. They will not contact seller to clarify anything for customer