Lazada MY

I buy on line as I like the convenience. I'm never in a rush so I dunt mind even if there is a delay receiving the items. So far I wanted to buy two items on Lazada, after reading one review, I stopped myself, as it was more expensive, it was a 300 percent mark up d seller! The other Ikea item unfortunately I already ordered, later only to find out on Ikea website I could hv saved almost RM40 had I gone to Ikea and picked up d item myself. So always write reviews, read others review, so we know which items are not a good deal to buy on Lazada!

I bought a sennheiser CX300 headphone from a vendor in Lazada, and receive the product promptly. I open the packaging and found that the product was definately a fake sennheiser.
I have the exact same model and could do a direct comparison. I return the product through poslaju (which was painless) and drop a negative review to highlight to the other user that the product sold was fake. I receive a phone call from Lazada and explain to me that they take fake product sold by vendor seriously and would refund me the for the return product. I was impressed at first.
Its been almost two months now. At the 45 day mark, i check on the return and found that i was never refunded for the return product. I check the the vendor product page, which i left a negative review and was shock that my review was removed. All that was left was 4 & 5 star review.
I was not happy. I talk to their service personel on the website chat enquiring about by return and my deleted review. She told me that i should be refunded in 30days. I told her, it was already 45 days.
She mentioned she will look into it and will get back to me in 2 days. I posted another negative review on the vendor product page again. 10 days has since pass. I sent lazada another email and did not received reply on that.
The second negative review on the vendor page was also delete.So from what i can tell, Lazada is not honoring its return policy and is protecting the sale of fake product on their website.
Review about: Sennheiser Cx300.
I liked: Easy to use, Simple shipping, Simple payment.
I didn't like: Fake product, Product sold not as advertised, Customer service and return refund, Dishonesty by deleting my review.

I ordered Fitbit charge 2 from Lazada and as a Maxis one club customer, I am eligible for 15% discount on the purchase price. I was told by their help line that the discount will be credited to my credit card within 24 hours of delivery of the item to me.
Three weeks later and after many complaints and online chat with Lazada, they have not given me the discount. I feel cheated. I am going to take legal action.

3 years ago, this site use to be terrible. From false item description, wrong item delivery, and very poor customer service. 2 Years after that I begin buying from them again, and their system has a big boost in improvement. I've gotten many items from them since then, and almost all items have been delivered on time, sometimes even earlier. Good Job Lazada. I give 4 stars, because Lazada still doesn't have as much item selections as other sites

Order a sofa bed on Dec 11, promise to be delivered by Dec 15. I had guests visiting over the Christmas season. Made many attempts to get the sofa deliver. Unfortunately, unable to get anyone to give me an exact date for delivery. Skynet who they use as a carrier call to say they will delivery the sofa on Dec 26 but did not show up until December 28. Thankfully someone was home to accept the delivery. It was an hassel because you never know when they will deliver. Needless to say the sofa bed was late and my guests had already left. The worst part of all is that the sofa arrived with all kinds of damages. It has all over the fabric. Tried calling customer service. No one answer the phone. Tried chatting with them via LIVE CHAT is a waste of time. No one really cares. They apologize but do nothing to compensate for my trouble. Now I am stuck with a brand new sofa that is full of damages. I will be embarrass to have guests over to see a sofa that is full of holes. I tired to return the item but there is no "return option" indicated on their website. Don't waste your money, time or energy deal with this company.

It used to be good place to shop until recently after Alibaba take over Lazada. They are selling counterfeit or factory rejected item or damage item from China. Its like they sell all the good stuff on their main website alibaba.com and aliexpress.com and they use lazada as a dumping ground to sell all those unwanted product at slightly lower price.

Recently I bought 3 item on 11. 11. 16 sales period and I have to return all 3 items because 1 is counterfeit, 1 is damage and 1 product doesn't match description. They think we Malaysian is stupid because of how our government have cheated us as citizen and we still keep quite. So they bring in more scammer from China to scam more of our money. They think I will blindly accept those rejected product and just let it be.

To make it worst, they will delay the refund process. Their system is so mess up that when you return 2 different product from 1 order they will mess up saying they already refund but they actually only refunded 1 item. I have to call their hotline over and over and they keep making report about the item refund until just now I call and ask they said they already make 3 reports about this refund and he said he is going to make another report so I ask him if anyone will ever see this report and escalate my refund process and he's just like donno what to say.

Sometimes their customer rep is $#*! up. I call the hotline and the voice command say press 3 for return and refund but when I press 3 they keep saying its not return department and 1 $#*! even give me a phone number say its for the return department but I call the number its a freaking travel agency number. I'm speechless.

Congratulation Lazada. Worst nightmarish shopping experience I have ever had. Never again. R. I. P.

After the incident of delay Lazada has cancelled my order and i have gotten my refund.
They have sent me an apology letter and have gave me a voucher. I have reordered the same item and i did receive it within the next 3 days, the following few weeks i did ordered a few different items and i also did get a few good deals as with Bosh Cordless drill which was cheaper than market price by RM60. We'll what i'm trying to say is that their service is good, and their offers are solid, but no body's perfect and sometimes mistakes do happen.

DO NOT BUY FROM LAZADA unless you are absolutely sure about the shipping services offered. If they use a reliable shipping service then it will be fast but if they are sending the goods by LEX (Lazada express), do not buy! Their sorting process takes ages to go through and an order that is actually located 30 minutes away, in the end, takes 1 week to arrive. Their facebook also does not allow you to leave a review because many reviews are negative using their services. The customer service they provide is mediocre but call them instead of contact them on social media. Social media representatives completely ignore you and are unhelpful. My advice, only buy if there is a massive promotion or just buy from the sellers off the website.

My experience...

1. Drop an order, delivery ETA 3-5 says days, waited 6 days. No news.
2. Drop them an inquiry email to lazada, got a reply 3 days after. As per usual "we are sorry for the inconvenience, currently coordinating with the relevant department" blah. Blah. Blah...
3. (3 days after) first they called & claimed that they will deliver the item next day.
4. (the next day) waited the whole day. No news, no call from them.
5. drop them a last sarcastic email commenting for their good job. End of story.

The best part is... the feedback survey they sent to rate their service... they commented their stuff in it. WTF lol. Although i dont get the item but at least i had a good laugh.

Keep up the good work Lazada.

===========================================
*******@lazada.com.my
To May 4 at 12:58 PM

Dear Valued Customer,
We've marked this ticket ******* as solved. Not true yet? No worries. Just
Reply back or click the link below and we will be glad to assist you.

===========================================
Bjane, May 4,12:58 PM:
Dear ,

First and foremost, we profusely apologize for any inconvenience caused. Kindly be informed that we already coordinated with our partner courier regarding the status of your order. They informed us that the order is currently out for delivery.

Please be advise that the standard delivery time frame of an item is 5 to 8 working days (excluded week ends) upon placing an order.

We appreciate your cooperation and understanding and assure you that we are constantly evolving to better suit your needs.

For further details on your order you may refer to the following link also- http://www.lazada.com.my/order-tracking/

Should you require further assistance please feel free to revert to us and we will be glad to assist you. Check out the infinite possibilities at your fingertips on http://www.lazada.com.my/helpcenter/ Thank you for shopping at Lazada Malaysia.

Bjane | Customer Service Associate| Lazada.com.my
===========================================
Chris, May 3,6:05 PM:
This is the third time already, WTF is going on? Making me wait all day NO CALLS NO $#*!
Shipment will arrive by: 4 May - 5 May, 2016
Order:
Tracking ID:
Shipped by 'LEX' courier
Item Status History
Status Date

Status History
===========================================
Package Location
2016-04-29 09:49:28 Being Picked-up at Merchant Lex's Sortation Center
2016-04-29 16:36:37 Failed - Merchant could not handover the parcel to LEX Lex's Sortation Center
2016-05-03 10:02:36 Awaiting at merchant - LEX to arrange Pick-up Lex's Sortation Center
2016-05-03 10:03:51 Being Picked-up at Merchant Lex's Sortation Center
2016-05-03 10:10:10 Cancelled by the merchant Lex's Sortation Center
Your Current Package Status is Cancelled by the merchant

I bought a Na'Vi steel series Qck from them and I found out it was a fake product.
Apparently when i received this product, it didn't come with the Steelseries box packaging, instead it was in a Steelseries pouch (which i'm not even sure if its a fake or not at this point). I just shrug it off at this point. And then few days later I have read reviews online that says that it would come with Steelseries box + stickers and mine didn't.

The worse part of all this was, I was extremely disappointed to see that the color of the whole Natus Vincere logo (basically all Yellow parts of the logo) was totally off from the picture shown on the product page. It was a dull orange/dark yellow whereas the original product/photo of it looks like a bright yellow. And that was not the end. As I watched the unboxing videos of this product on youtbe, I found out that the back of the mousepad was supposed to have the Steelseries logos printed all across it in a transluscent sort of way and you can see them when the light shines on it (if that makes sense).
Tell me am I wrong or is it even supposed to be this far off from the original photo/product?

And now I have to go through the trouble of returning this product to them myself, which I am not even sure if I am able to return it. If I am unable to return this product, I'll take my lost RM70 as a reminder to me, my friends and my family to never buy from Lazada again as they are not selling genuine products and they are scamming their customers. I am willing to pay for the extra shipping cost/pricier option and get it from trusted gaming websites or even Amazon instead from now on.

On 11/11/2015, I bought an earphone for a price of RM6.99. There is a sale and discount on that time (real price around RM50++), I waited over 2 weeks for an earphone. Which thankfully not even rm10. So I just thought that even if they failed to delivered it to me. That's okay. Apparently, i did received it, but in worse condition, with one of it malfunction, the voice not so clear. Well what do I expect from a cheap item. This will be my 1st and last time buying from lazada. Thanks but no thanks

BEWARE OF THIS SELLER. What they advertise is not what you will receive. I've been cheated by them. Service was so damn bad as well. So guys if you desperately want to buy something from Lazada, please better check the seller properly. DO NOT ORDER FROM SELLER THAT LIVE IN CHINA! My seller company on Lazada that cheated me is BUYINCOINS!

Item: BUYINCOINS Pedi Spin Electronic Foot Calluses Removal Removes Dry Skin On Your Feet. With 12 extra pads! But they only sent me 6pads and charged me for 12pads price.

DO NOT PURCHASE ANYTHING FROM THIS SELLER FROM LAZADA:
[B]BUYINCOINS - http://www.lazada.com.my/catalog/buyincoins/[/B] or http://www.buyincoins.com/

First item purchased with no problem and swift delivery.
However, I returned to purchase another item since I had a good 1st experience, but I was wrong. The item was apparently coming from their supplier overseas, no news or updates for almost a month.

Contacted them and on the same day, received 2 contradicting emails. The first stating that the item is coming from their overseas supplier and to be patient and the other e-mail gave a notice that item was delivered.
However, we have not receive anything. Check with them again a few days after, they told us that since it was more than 15 days, the item may be sent back to their supplier. About the same time, we finally receive a notice from Post Malaysia to pickup item. Went there but True enough, the post office told us that the item was sent back to supplier.

Informed Lazada and requested a refund but they kept saying item was delivered and unfortunately, no further investigation. Didn't even bother to check with their supplier.

My advice is, only purchase items when they have stock locally.
As for me, no news on refund until now.