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LawnStarter Reviews Summary
The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I had the pleasure of meeting a gentleman by the name Aaron Palmer. A certified professional that represented LawnStarter!
This young man was in contact we me before during and after the completion of the service.
I found him to be kind, courteous, and professional. 5 star rating across the Board!
Thank You
Bruce
Felipe was great! He was friendly, fast, and did a wonderful job. I'm very happy with his service. I'm so glad I finally got someone dependable! Thanks!
Hello Gina, glad to hear from you how happy our service turned out.
I purchased my first house and wanted to find a reliable company to maintain my yard for me. LawnStarter has been amazing, my yard looks great, they always show up on time and work efficiently. Would 100% recommend to my friends and family.
We’re overjoyed that you’re enjoying your experience with our team, Jackelyn. Thank you for choosing us to help you in making your lawn neat and beautiful.
Andrew of Lawn Starter did a great job on a badly overgrown lawn. Our previous service stopped coming and I was stuck with three weeks of growth. Andrew came out and did a fantastic job making the lawn look great.
Anne, it gives us much pleasure to know that you’re happy with the service you have received from us. Your kind words encourage us to continue doing our best to make sure every customer’s experience is a memorable one. Thanks again, and have a wonderful day.
My Pro was prompt and did a great job. But the company doubled the price after the service was complete. My grass was under 9 inches and the photos taken by the Pro confirm confirm it. My rating would change if my dispute is resolved.
Hello, Anthony. We apologize for the inconvenience this may have caused you. We already investigated your issue and have an available resolution. We would love to discuss this with you further. We will be reaching out to you soon to make things right. Thank you!
There pros never come on time or when you're scheduled. I don't recommend. I've had every service rescheduled and they say due to weather but that's not true.
Thanks for taking the time today to leave a review about your lawn mowing schedule. We apologize for the unexpected delays in your schedule, Donna. I understand that this can be quite disappointing, especially since expectations were already set. When you have the time, you may email me at [email protected] with LSREVIEWS-Sitejabber as the subject of your email, so we can discuss the resolution we have for you.
The crew arrived and asked if I had any specific instructions. The worked quickly and my yard looks amazing. I would highly recommend this service from this company to anyone.
Tracey, it gives us much pleasure to know that you’re happy with the service you have received from us. Your kind words encourage us to continue doing our best to make sure every customer’s experience is a memorable one. Thanks again, and have a wonderful day.
I like LawnStarter for the ease of use. I can pay by credit card, check the app to know what day to expect lawn service, and get helpful notifications.
Thank you so much for taking the time to share your experience at LawnStarter, Katherine. We take pride in knowing our customers are happy with their lawn mowing experience.
Joseph, did an awesome job and timeously. My lawn had not been mowed and was a little overgrown and needed extra effort to mow. Great cleanup afterwards too!
Thank you so much for such a great review, Ronald! We are happy to hear you liked your first service. The next ones will be just as great!
I started using LawnStarter, an online platform for lawn care. It was easy to schedule and they arrived on time and did an excellent job. They're offering a $19 mow deal on your first service.
We are so grateful for your review, John! Thanks for sharing your rating with us and the community.
Caleb did an awesome job cutting my lawn(which wasn't an easy task since it hasn't been cut in several months.) I appreciated the communication that was maintained through out the process, keeping me informed when my service was scheduled, what was done and when the task was completed. If you are in need of yard services that is reliable and consistent, give them a call. You won't be disappointed!
Hello Gentle, glad to hear from you how happy our service turned out.
They did a very good job. They arrived on time. They are fast accurate and do a very good job cleaning up behind themselves.
It is delightful to hear such positive words and it’s always a pleasure to serve you, Shaad!
I was very pleased with LawnStarter. They arrived on time and did a great job. I would recommend LawnStarter to anyone who desires reliable, impeccable lawn care and hedge trimming service.
Hello Crystal, glad to hear from you how happy our service turned out.
Sachariel did a phenomenal job with my first lawn service with Lawn Starter. I was nervous bc the reviews seemed so mixed on thumbtack. I'm so glad my experience was what it was. He was sooooo nice and did a phenomenal job. My kids accidentally let our dogs out and Sachariel was just as happy to greet them as they were him! Lol. I hope to have him again!
Thank you so much for such a great review, Nikki! We are happy to hear you liked your first service. The next ones will be just as great!
Very thorough, does a great job in a minimal amount of time! Will definitely use his services again.
Thank you for choosing our company to address your lawn concerns, Gregory. We appreciate your business and positive review. Thank you.
They were very punctual and communicative about the service and they did an amazing job and met standards
Thank you for the positive rating, Henrry. We appreciate your business!
Thanks to Shane for cutting the grass. Much appreciated. Just need to cut around 4 inches next time.
Thank you for taking the time to rate us, Merlina! We appreciate your support.
Jason did an awesome job, he made sure everything was taken care of before he left. Looking forward to the next schedule.
Wow, that was an amazing review for our crews! Thank you so much, Dominga.
Donald showed up on time, was very pleasant and left my lawn looking great!
Personable, responsible and my lawn looks great, everything I needed for a good business relationship.
Hello, Rachel. Just wanted to let you know how much your review means to us here at LawnStarter. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope you will have an amazing day!
This was an easy process from start to finish.
The quote was quick and affordable, the app is a cool feature and most of all the quality of work performed is excellent
Hello Eric, glad to hear from you how happy our service turned out.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
It makes our day to hear that we were able to provide you with 5-star service, Bruce. We’ll make sure the entire team at LawnStarter receives your feedback – they’ll be thrilled to hear your kind words.