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The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
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Received endless emails and surveys only for the vendor not to keep the appointment and reschedule for the following week - I needed the lawn manicured. LawnStarter wasted my time. They don't provide a contact phone number making it atotally unreliable entity. You can't trust that they'll all show and keep appointment. Its best to use someone else in order to get reliable lawn services.
I hired LawnStarter after finding them on a google search. They sent a great crew out (a gentleman named Pedro) and have been super duper helpful on the phone. Thank you Lawnstarters.
Not much more I could ask for. They mow my lawn, and its affordable. Thanks guys! Will continue service.
I used LawnStarter for my lawn care and now i dont even have to think about it. I just set the dates and forget it. They hit my cc automatically and my lawn get cuts. Great service.
I was optimistic when I first stumbled across the site. It seemed sort of like a way to get lawn care like Opentable does for dining. They did not disappoint. Came exactly when they said they would and made my lawn look better than it has in a long time
These guys put a good price initially and then increase extremely. Also, initially we have agreed on to cut four times and the service would stop. They did not stop until I called them. Additionally, after stopping they continued to charge my credit card even though they did not provide any services.
Stay away from them.
I was skeptical at first when they got my price. It happens instantly, which is cool, but I had wooded area in my back yard so they had to manually adjust the price. Aside from that, they did a great job. They ended up spending over an hour edging my lawn since it hadn't been edged before, and David was friendly and knowledgeable. I'd definitely use it again.
Answer: This company is a scam, they get your credit card and charge for "extra services you did not request.
Answer: I have spent nearly $200 and my yard still looks like trash. Find someone else to do your yard. These people charge for work they never complete!
Answer: LawnStarter.com does not employ lawn guys. They use contractors that might be in the area and willing to do the work. Neither are responsible for property damages like sprinklers, shattered windows, etc.
Answer: Hello, Margaret. Thank you for showing interest in our lawn mowing services. To further assist you, please call us at 512-772-1556 or 1-866-822-1766; They are open Monday - Friday, 6 am - 10 pm; Saturday & Sunday, 8 am - 8 pm. Thank you and have a lovely day!
Answer: http://lwns.co/SYEKkT/20240407 Use this link to get prompt service and a discount!
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