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The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
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Christopher and his helper did a fantastic job on our lawn. It was a mess due to another company's poor work. I would recommend them to anyone. Our lawn lawn was the last job of their day, yet, they did an outstanding job!
I went through LawnStarter to get my grass cut. They set out JJ's Lawn Service. I am very pleased with the job that was done and look forward to doing more business with this Service.
Hello, Jennifer! Thank you for taking the time to add a review. We appreciate your feedback and hope you keep on enjoying your lawn mowing services!
I met Darius when he came to do the yard. He was very personable and did a great job. Highly recommend. He mowed and trimmed the yard. He also picked up sticks that were not part of the scope of work which I appreciated.
Thank you for the positive rating, Jeremy. We appreciate your business!
Great communication throughout the process and an easy to use app! Very resonable prices. Our lawn looks fantastic now! Thank you.
Thank you for the positive rating, Nicole. We appreciate your business!
What can I say! I have had different people caring for my lawn, but none quite like this. I appreciate the communication and effort that Tracey put into servicing our lawn. Thank you so much! I hope we get to keep you as our lawn cares. I was trying to upload my pictures but it's not allowing me to do so. Over all superior quality work!
Hi Shavonne, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
Caesar came out sooner than expected and did an excellent job on my lawn and very overgrown fence line. Highly recommend!
Dena, we'll be sure your praise reaches Caesar! Thanks for taking the time to support LawnStarter with your kind review, we truly appreciate it.
Happy with the service looking forward to the next cut definitely would recommend lawn care Wilkes-Barre Pennsylvania.
Hi Steven, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
Excellent work, very easy to schedule, great communication! Pricing is perfect. This has been the best lawn service I've ever had. Highly recommend!
Thank you so much for taking the time to share your experience at LawnStarter, Laurie. We take pride in knowing our customers are happy with their lawn mowing experience.
I recently had the pleasure of hiring Peter for my lawn care, and I am thoroughly impressed with his work. He was exceptional and carried out all my requests without asking any questions, demonstrating a high level of professionalism and dedication.
His lawn mower had the functionality to capture the grass clippings, which left my lawn looking neat and clean. Additionally, he did an awesome job with the edging, giving my lawn a beautifully finished look.
I highly recommend Peter for anyone in need of lawn care services. His attention to detail and commitment to quality are truly commendable.
We are so grateful for your review, Pavan! Thanks for sharing your rating with us and the community.
Mr.Matthew Confirmed schedule...Lawn work completed on time.Lawn looks great. Additionally quote for seasonal cleanup provided.
Many Thanks!
Hello Mohan, glad to hear from you how happy our service turned out.
Mark was able to complete my yard mow quickly and to the specifications requested. He made sure to introduce himself and get a clear understanding of what was expected, which he executed perfectly. Looking forward to working with him this season for yard services.
Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Mark receives the recognition they deserve. Thank you again, Jada. Have a great day!
They cut my lawn, they cut down a bush, they trimmed the edges of the sidewalk, tree lawn and the driveway. They even went beyond trimming a tree and with the clean up. Excellent job! Two service can't wait to see how they finish up, I know it'll be great.
Wow, that was an amazing review for our crews! Thank you so much, Wonda.
I tried LawnStarter to help manage the lawn on a property I no longer live at. My lawn crew did a great job handling the overgrown backyard at the property and communication is made easier by scheduling and messaging through the app which is important to me since I do not live in the property. Payment is handled automatically, no more manual transactions. Pricing is on par with other crews in my area.
Hello, Agnes! Thank you for taking the time to add a review. We appreciate your feedback and hope you keep on enjoying your lawn mowing services!
The app is easy to use to get quotes and schedule services! Matthew did a great job with my lawn and at a price I could afford!
Wow, that was an amazing review for our crews! Thank you so much, Helen.
One less thing I need to worry about to find someone to mow my lawn. I enjoy the fact someone else is taking care of my lawn. Thank you!
Hi Kelly, this made our day. Thank you!
Quick feedback from company. Company answered my questions completely & patiently even when I felt my questions were ridiculous 😊 I was skeptical now I'm a fan. They will take care of you/your lawn! Please try them out!
We are so grateful for your review, Kristen! Thanks for sharing your rating with us and the community.
This is my first time trying LawnStarter and I am impressed with Anthony's work. My grass was tall because others had refused to mow it, citing sticks and branches in the way. Anthony had no problem, took care of the whole place and bagged up all the debris.I think I'm going to like LawnStarter.
Elijah was on time and did an amazing job! I had shopped around and the price was just right! I definitely would recommend them to anyone!
It is delightful to hear such positive words and it’s always a pleasure to serve you, Kori!
Signed up and received the $19.99 first cut. HIs first message to me was that he was here and was going to get started. Looked outside and didn't see anyone. Then he sends me a message saying his schedule is full and will not make it, this after stating he was here. Told him no problem and that I would cut it myself and he could show up the following week. Next week comes by and once again he states he cannot make it out and that I have been rescheduled from May 12 to May 17. I asked could he come in the middle of that week he said yes and that he would be out tomorrow and guess what no showed again so by now I have cut the lawn myself at least 4 times. He finally does show up and the Professional pulls up and takes his mower out of his trunk of his car, starts mowing but continuously had issues with his mower so he kept stopping, finished finally but used my leaf blower that was in my garage. (Professional crew). Second cut, goes fine. Same guy from first cut with a friend. Third cut, 2 different crews also no show when they said they would, so I cut the lawn myself, no responses from them via the messaging part of the app. Next day they show up unannounced, so I told them come back next week well they charged me anyway. They never cut my yard but charged me. After 2 months of getting basically 1 decent cut I canceled. Paid 3 times and I'm out. Do NOT use this company.
We sincerely apologize that your experience did not meet your expectations, Rodney. This responsibility falls on us, and we are committed to making it right. Allow us the opportunity to rectify the situation and regain your satisfaction. We'll be in touch shortly to explore the options available to address your concerns and ensure your satisfaction.
I met my Part Time Hubby, Ricardo for the first time this morning and I love the work they did to my yard. I advise anyone who is in need of lawncare of any kind contact LawnStarter.
We are grateful for your review, Sheila! You inspire us to achieve more!
Answer: This company is a scam, they get your credit card and charge for "extra services you did not request.
Answer: I have spent nearly $200 and my yard still looks like trash. Find someone else to do your yard. These people charge for work they never complete!
Answer: LawnStarter.com does not employ lawn guys. They use contractors that might be in the area and willing to do the work. Neither are responsible for property damages like sprinklers, shattered windows, etc.
Answer: Hello, Margaret. Thank you for showing interest in our lawn mowing services. To further assist you, please call us at 512-772-1556 or 1-866-822-1766; They are open Monday - Friday, 6 am - 10 pm; Saturday & Sunday, 8 am - 8 pm. Thank you and have a lovely day!
Answer: http://lwns.co/SYEKkT/20240407 Use this link to get prompt service and a discount!
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Hello Dee, glad to hear from you how happy our service turned out.