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LawnStarter Reviews Summary
The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
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Kyle always does a great job. Is quick with communicating schedule changes when they arise. Always on time and always locks the gate back.
I was connected with Clean Cut Lawn Service via Lawnstarter. I am so pleased with Eric and Chris who took care of my yard with a cleanup service. Chris took the time and care to really bring my yard back to order. I look forward to Eric and Chris doing bi-weekly maintenance on my yard. Great job, professional, courteous, and hard working. I highly recommend Clean Cut Lawn Service.
Thanks for reviewing your pro’s lawn care work, Patricia! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
Jacob did a great job with my lawn service. I recommend this company for any lawn services that you may need.
HelloJulie, thank you for your review. We are happy to know that you are happy with the service that Jacob provides and spreading the word about it!
It seems like you might have chosen the wrong number of stars when evaluating your service. If that is the case, would you mind editing your review so that the correct rating shows? It would help much. But if you need assistance, you can reach us at [email protected] with LSREVIEWS as the subject of your email so we can further assist you. Thank you so much! - Janice, LawnStarter
Do not use this service. Employees half do the yard. They want to charge me $33 just to cut the front yard and never mowed the entire yard. Service was a day late from the original schedule service.
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention, Michelle. We hope we could make it right. Please let us make it up to you. You can email me at [email protected] with LSREVIEWS as the subject of your email, or call me at 512-759-8480, so we can discuss this issue further. - Kat Experience Specialist at LawnStarter
Thank you Jonathan Graham for your great work!
Thank you for keeping in touch! Thank you! Hope to do more business with you!
Armando handles our yard with love and care. Gardners in the past just did surface work. Armando and his team come prepared to give us satisfactory service.
Hello! Thank you for your review, Judy! We are very happy to hear that you are satisfied with the service that Armando provides and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!
Mowing the lawn is a chore but so are all the other tasks that go into trimming trees and shrubs and landscaping. I like that the team is clear on communication early to ensure its mowed in a timely manner and cleaned up as well.
Hi Rishi, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
The ease and quickness that accompanies the service is unmatched! Greg is very respectful of the property and as consistent as they come.
Thanks for reviewing Greg’s lawn care work, Ace! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
Danny my Lawn man is the best! He does a great job cutting and edging my front and back lawns. He cleans up any debris very through.
We stood outside in the hot Sun and I jabbered on about all my ideas for my in- need- of - much -help yard. Steven enthusiastically listened offered helpful knowledge and ideas and did an awesome job on my lawn!
Thanks for reviewing Steve’s lawn care work, Amy! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
Makes it super easy to take care of all your lawn service needs. Moises who works on my lawn is super professional, friendly, and does a great job on our lawn. Very convenient and Lawnstarter provides ease of mind, one less thing i gotta worry about!
At first I did not know how I was going to keep up with my yard being active duty army. Lawnstarter had a special going on and now I love the service. My yard has clean crisp edges no tire marks in the grass and all around looks amazing.
It's rare, but I found one: A lawn care company that does what they said they would do, when they said they would do it. Yay, LawnStarter.com. And you can't beat 19 bucks for a first mow. http://lwns.co/JBoc1S/*******
We highly recommend LawnStarter for your lawn service needs! They are professional and extremely efficient!
Juan is professional, timely, and has great communication and customer service skills. The service provided each week is beyond my expectations! My lawn always looks amazing after a visit.
Not having equipment to maintain the yard for my rental home, I was relieved to find a service that is a good value, always shows up on time and with plenty of notice and communication, and always does a good job so I have one less thing to worry about. They mow my 0.33 acre yard and trim large bushes. Great job with both.
Love this company, they do a great job. Always, on time and my card looks great. Price is very affordable.
Would highly recommend LawnStarter! They are friendly and considerate and even went so far as to tell me I didn't need my lawn mowed one week and didn't charge me!
Great company, very professional. They text you to let you know they are on their way so you can get your pets inside. Does a very good job on the lawn
LawnStarter does not make it crystal clear that they do not have their own crews. They outsource, which is essentially sub-contracting. This means, if there is a service provider you know you don't want, they could still be hooked up to service your property. If the provider is good, then you think LawnStarter is good. But, check out their web site. Try to find a point of contact to speak to, or chat with, or email and you will come up empty. I am trying to drop them and though they acknowledge there is no contract, they want to enforce a 2-cut minimum.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Roberta! We are happy to know that you're happy with the lawn mowing service that Kyle provides. Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Roberta. Thank you for choosing LawnStarter. We look forward to serving your lawn for many more years to come!