On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
LawnStarter Reviews Summary
The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I recently hired LawnStarter to take care of my grass and I must say I am thoroughly impressed with their services. The team was extremely professional during their first visit and they did an excellent job with my lawn. Not only did they leave my yard looking immaculate but they also left me with nothing to worry about in terms of maintenance. I am definitely planning to continue working with them in the future. If you're in need of top-notch lawn care services look no further these guys at LawnStarter are truly excellent!
Thank you for getting rid of my jungle in the backyard; It looks wonderful, and I couldn't be happier, especially since I didn't have to do it myself. Perfect height, great clean up, and such a great view when I arrived home. See you next time!
Hello! Thank you for your review, Michelle! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!
I had scheduled for my lawn to be cut. The schedule came through within the next two days. The man came out at 7 am and got my lawn cut on the first day of scheduling.
Hi Tara, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
Set it up through the application. Extremely easy to do. With a click of a button I had someone scheduled. Cant say enough good things!
Thank you so much for taking the time to share your experience at LawnStarter, Hunter. We take pride in knowing our customers are happy with their lawn mowing experience.
He has done a great job! He is very informative and professional. He seems to be a valueable employee. I would recommend him to others in need of lawn services.
On behalf of all of us at LawnStarter, I would like to thank you for sharing this great review about our services! We are thrilled that you enjoyed your experience, Debbie.
Thanks So Much for an Amazing Job! My lawn had not been mowed this year due to some health issues... the crew came in and made my yard look Beautiful! The crew was very professional and went above and beyond! Greatly Appreciated!
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Ronda. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
I came home from work and my lawn looked great! Steven did a great job! I tried to book with other companies, but Lawn starter is the only one who actually showed up.
Thanks for reviewing Steven’s lawn care work, Leticia! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
The website is very user friendly and convenient.
Our service was assigned immediately and so efficient. We are able to schedule weekly; biweekly and even add bush trimming and special projects.
My husband and I have had trouble in the past getting services to be consistent and thorough.
We are extremely pleased. Life is about balance and relaxing when you need to recharge.
Thankfully we are able to do this now ;)
Hello! Thank you for your review, Sharon! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!
Curtis was prompt, professional and courteous. Great customer service! He did a fantastic job and we look forward to working with him again.
Seeing that you had a 5-star experience is the best thing we could hope for! Your review means a lot to us, S D. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
The were prompt and quick. They were assigned the job and came to service less than 24 hours later. I had a question and messaged Kevin. He responded right back and cleared up my questions. The yard looks amazing.
I’m happy to hear that our team provided you with excellent service, Adrienne. I’ll make sure that they receive your feedback. I’m sure it will make their day!
Brian was awesome. I had let my lawn get out of hand, and was feeling kind of bad about it but Brian reassured me that he understood and would get the job done! He followed through, turning my backyard from jungle to lawn. Thank you, Brian!
It’s great to hear that you had a positive experience with LawnStarter, Cristina. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.
If anybody needs lawn care, I just ordered lawn mowing from LawnStarter and it went very smoothly. Marcos did an excellent job. I couldn't be more pleased.
Hi, Arthur. We’re so happy to hear you had a great experience at LawnStarter. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you for many years to come.
My lawn looks amazing! Freddie was such a hard worker. He is friendly, detailed, and thorough! I could not be happier with the service provided. We have small children with their toys in the yard and he was even so kind as to help us move the items out of the way. Please send Freddie for every service!
Thank you for choosing our company to address your lawn concerns, Mayada. We appreciate your business and positive review. Thank you.
Kinnon was such a awesome guy. He was understanding and very helpful with our wild backyard and even helped get the gate opened since it was hard to open. I highly recommend him!
Carolyn, we'll be sure your praise reaches Kinnon! Thanks for taking the time to support LawnStarter with your kind review, we truly appreciate it.
You did a really good job on my small lawn. I have just a little weeding to do, but I don't mind.
Thank you again for doing what you said you would do!
Hello, Richard! Thank you for taking the time to add a review. We appreciate your feedback and hope you keep on enjoying your lawn mowing services!
I recently used LawnStarter for my lawn care needs and I'm very impressed! The service was efficient and professional. The lawn crew arrived promptly, completed the work quickly, and left my yard looking fantastic.
Here's what I particularly liked:
Fast and Efficient Service: The crew wasted no time getting the job done.
Professionalism: They were courteous and knowledgeable.
Great Results: My lawn looked neat and healthy after the service.
Overall, I would highly recommend LawnStarter to anyone looking for a reliable and professional lawn care service.
Hi Dewone, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
Needed some help with my yard care "disable vet cant get around to good." Mike showed up asked a few questions and got busy. I didn't think to do before and after pics. But did an outstanding job. Was getting a bit over grown. Feel Great moving with lawn service.👍🏽
It’s great to hear that you had a positive experience with LawnStarter, HoboCampinn. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.
The yard looks Great, Oscar Keep up the Awesome work. Let Oscar mow your yard, I promise you will be happy with the service.
Hi Deon, this made our day. Thank you!
Isaiah came to mow my lawn today and to say I am very pleased is an understatement. He was very professional and did a fantastic job with my property. I highly recommend his services!
Thanks for reviewing your pro’s lawn care work, Isaiah! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
Good communication of when they would be arriving. Staff arrived, went right to work wasting no time leaving my lawn well groomed.
We are so grateful for your review, Erik! Thanks for sharing your rating with us and the community.
From the business
Easily book lawn mowing online from top-rated, local lawn service pros. On-demand lawn mowing that's trusted by thousands nationwide. Get a FREE quote today!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! Thank you for your review, Neda! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!