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LawnStarter Reviews Summary
The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
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Lawn starter is a great company I would recommend them to anyone great job yall and the price is great and reasonable for bi weekly
Cyrill did a great job on my lawn, I would like for him to continue mowing my yard bi weekly, great job...
We are so grateful for your review, Clyde! Thanks for sharing your rating with us and the community.
I found this site on Google scheduled service 2 days later my lawn was complete. I was at work but when I came home lawn looked good thanks for your services. I received communication via chat of schedule service ETA very professional. I definitely would recommend
We are grateful for your review, Chantay! You inspire us to achieve more!
Lawn looks great thank you! Front and back mowed with edging, took care of clippings and cleaned the sidewalk. Found them on the neighborhood app. They were professional did a good job.
We are so grateful for your review, Stephanie! Thanks for sharing your rating with us and the community.
New place, needed help. Found a service to take care of the yard. The first service was excellent. No complaints at all. Octavius came out, talked over what I needed done, and got everything done. Then sent back a reasonable quote for the extra issues that I needed help with. Highly recommend.
Hi David, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.
I asked to have some items removed and the company was professional and quick to assist with no hassle. Will be using them again.w
Hello, Jonathan! Thank you for your feedback! We’re glad to hear our team provided quick and professional service. If you were happy with your experience, we’d appreciate it if you could update your review to 4 or 5 stars. Your support helps us serve you better. Thanks again, and we look forward to serving you soon!
Alan mows the lawn on a rental property and is excellent at keeping me informed about the schedule and condition of the lawn. The tenants are happy with the results.
Thanks for reviewing Alan’s lawn care work, Kay! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
My husband recently had a heart attack and can no longer do our lawn. This was the 1st time using their service. They did an amazing job. Highly recommend.
Hi, Stevie. We’re so happy to hear you had a great experience at LawnStarter. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you for many years to come.
Our lawn looked great when the service was finished. And they blew all the clippings off the sidewalks! Highly recommend.
We’re so grateful that you took the time to share your feedback with us, Utah State U. It’s our pleasure to serve customers like you. Have a wonderful day!
Lost my first review when I went to take a picture of the beautiful job Ismael did on my lawn. Mowing, edging, weed wacking, couldn't have been better. He is eager to please and really pays attention to every detail. He is pleasant and asks if there is anything more I want done. Just moved here and lawn was uninviting. Now it's beautiful. Thank you Ismael for a job well done.
Hello, Kathy. Just wanted to let you know how much your review means to us here at LawnStarter. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope you will have an amazing day!
The crews lawn starter has sent to cut the lawn have done an excellent job cutting the lawn, trimming and cleaning up the clippings. I am very satisfied with the work they have done and would recommend this company.
We’re overjoyed that you’re enjoying your experience with our team, Susan. Thank you for choosing us to help you in making your lawn neat and beautiful.
Just moved into a new home, haven't bought a Lawnmower yet so we found lawn starter on Google and they got us a great landscaping business super quick to take care of our lawn! Prices are great as well! Definitely recommend!
Hello! Thank you for your review, S. E! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!
Juan made sure he cut the grass in hard to reach places and was extra careful around the septic risers. Even cut the grass in the utility easement.
Thanks for reviewing Juan’s lawn care work, Leo! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
Getting my lawn done was a great experience.
The job was quick and very well done. I have found my new crew. Very reasonable, convenient and quick
Hi Theresa, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
I have never heard of this service or company before and had no idea who was going to be cutting my lawn. I just knew my lawn was getting cut and I didn't care how as long as it did. So it did by a very professional middle age gentleman who was who was again all business and very professional. He was quick and thorough with the entire lawn job and I was very happy with the results.
Thank you for choosing our company to address your lawn concerns, Judith. We appreciate your business and positive review. Thank you.
Josh and his crew really did a great job! I was totally pleased, and will recommend him to family members. He was on time and he's a friendly guy. The lady that works with him, is awesome too.
We are grateful for your review, Judith! You inspire us to achieve more!
Kevin and his crew did a great job.
Our yard looks a lot better.
Fast, friendly service.
Kevin is my lawn care go to
He made good recommendations to help my yard look its best.
Thank you for taking the time to rate us, Donald! We appreciate your support.
This was the first time I had used LawnStarter. They found Boris, Team Jeva Landscaping for me. They made it so easy! And Boris was prompt, polite and professional. He did a great job! Thank you.
Thank you so much for such a great review, Patty! We are happy to hear you liked your first service. The next ones will be just as great!
Nick did a great job. The grass was cut as I requested, and the edging was fantastic. He was on time and notified me prior to his arrival, cleanup was great.
Hi Henry, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
Kolton communicated well before the job and promptly set up a service date. He did an excellent job, lawn looks fantastic. Thank you.
We are grateful for your review, Aaron! You inspire us to achieve more!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rochelle, this made our day. Thank you!