lastminute.comReviews 896

Last July we purchased flight tickets through lastminute.com. In October we were informed that the airline went into administration, and we would get a refund within 2 months. Despite several attempts to obtain the refund we only received inconsistent information and empty promises. There has been no communication from their side, no action taken. The interaction with lastminute.com proved to be a total waste of time and it looks like waste of our money too. We strongly believe that lastminute.com have no intention to complete the refund and their approach is to play on time. Do yourself a service and AVOID THEM

SCAM. In the last point of booking tickets, after I added last information of my credit card and pressed paid, they added 108€ this amount wasn't mentioned in the advertisement. I was disappointed and wrote them, they informed that it's mentioned in terms and congratulations, but by they EU law the price has to be shown in the first page, so the client can compare the prices. Refusing to follow the law and return money. It's not the way how you work in EU.highly disappointed. NOT RECOMMEND

They scam people with a service fee. It's illigal and I checked the law and they just ignoring my emails. Truly a very bad experience and hope they go bankrupt

*******896 is my booking number. I paid 607 pounds and cancelled after spending a week without a ticket. How can.my refund be less than 200 pounds. Kindly explain

Bought a flight had to cancel got a voucher. Booked another flight forgot to add voucher they refused to add it saying I can use it on another booking even though I already lost a previous voucher with them as I don't fly that's much. So far almost £1000 lost and I can show proof of this! Use at your own risk!

I had a return flight booked from Cork to London Heathrow in December. Flight out went according to plan unfortunately, the return flight was a different matter. I couldn't check in on line. I tried checking in through lastminute.com and Aer Lingus. I tried logging into my account but kept getting message 'password incorrect'. Clicked forgot password, no email came with a link. I tried to get help through chat, they couldn't help me. I sent emails but to date no reply.

My advice don't use lastminute.com

One star rating is a star too many for Lastminute.com. I work in the travel industry, so I understand stuff happens. But I have never experienced the like. Based on what happen to us, they prey on people not knowing their rights. Unforgiveable.
Our inbound flight was cancelled a week before departure. No matter, we booked a package ie covered by the Package Travel Regs. I notified Lastminute (as I had been on the airlines' website and found out). Got an email 3 days later offering an alternative. I accepted. Heard nothing. I chased. And chased. Finally the afternoon before we left, verbally told alternative booked. Confirmation would be sent. Nothing. We left. Whilst on holiday told our whole trip cancelled. Did we have to leave our accomm? Rather stressed that night. Told when I called they were NOT responsible for new flight - airline was. Rubbish. Told I would receive a refund for the inbound flight. No. Trip was covered by Package Travel Regs DESPITE what the call centre said. Had to book return flights home ourselves (thankfully still available). Still received automated emails about alternative flight being booked after we returned! Avoid this company at all costs. They try to sidestep their legal responsibilities and you can only speak to a call centre who know nothing and the same on live chat.
I get travel is complicated. I do it for a living. I would have been the most sympathetic customer. But to not book alternative flights for a week, leave us with the uncertainty, fail to secure our return travel AND give misleading information is unforgiveable. Trip was ruined. There is no one there who is accountable and certainly no one who knows the legislation.

No, no, no
No, no, no. Still waiting for manager call back since June last year. Several emails sent, no reply no none of them. ABTA is now looking after my complaint. Trading standards been informed aswell

Would give 0 stars if I could. Worst experience ever. Took over €1400 off me and now I have no booking. Staff sending me automated replies days later (no number to ring of course) telling me to contact the airline. Contacted the airline and they never received any payment. €1400 out of pocket and still haven't received a response from lastminute or a refund. Definitely don't book with them

Terrible customer service. No phone line you can call. I had to speak to an online chat who had no idea how to handle my request and didn't answer any of my questions. I wanted to change a flexible flight I paid over £100 extra for and was quoted more to change it than it would be to book a new flight. Requested quotes for other days and was told this could take up to 4 days by which time i'll be on a plane and won't have access to the internet. Will not be booking with latminute.com again, very disappointed.

I have had a terrible experience with lastminute.com but quite obviously I'm not alone. I bought tickets for my family. Everything seemed quite normal, I bought luggages for the whole travel and requested for special assistance. After the transaction completed I expected to receive a quick confirmation but I didn't receive any until I asked the next day. However, this confirmation was a disaster as it did not include baggage for inbound tickets. Moreover no confirmation of special assistance. I asked them to correct this. They told me that I have only paid for outbound luggages and not for inbound which is absolutely nonsense. I kept writing to them but they simply deny their responsibility. Due to possibility of fare increase by passage of time, I bought the same tickets and for the same dates from a reliable website. So at the moment I have paid twice for the same travel: once without any e-tickets and without the services I have paid for to lastminute.com and via Skyscanner and the other time with my genuine e-tickets. I am going to make a formal complaint against these two companies. Any suggestions would be appreciated. Also I think that it is a responsibility for the countries to protect their people against such fraudsters. I can see many people with the same situation as myself here, it is sad

SHAME ON YOU LASTMINUTE GROUP AND GIVE ME MY MONEY BACK

I made a cancellation request, my flight was cancelled and I was deducted 350 CHF CANCELLATION FEES. I was not asked beforehand and not informed, I was assured on the phone that if I book the flight again no cancellation fees have to pay. Now you don't want to know about it, you blame each other with the airline. I will now publish my experience in the media and sue lastminute.de. In this way, also seek other deceived for a mass lawsuit. Lasminute.de / Bravofly.ch cannot be reached in writing.and on the phone only answering machine. Go away from this dubious company.

En febrero 2022 llame para hacer una reserva y se me dijo que no se habia procesado, luego vi el cargo de 1600 dolares en mi tarjeta, desde esa fecha estoy llamando y escribiendo y cada vez es una excusa diferente aun no recibo mi reembolso. Ya han pasado 11 meses y resulta que nadie es responsable, un pesimo servicio, me han hecho llamar a las aereolineas mi banco a todo el mundo en bano. Y hoy resulta que me dicen que fui yo quien lo cancele y solo me van a dar 300 dolares que falta de respeto tan grande cuando todo fue un error de su sistema, no se dejen enganar tenga mucho cuidado.

If you need to change anything they will charge you not only £35 what they say. They quoted me £1065 for changing a flight to one day later. This included the 99.15 change of hotel I never I asked for because I would just miss a day with no show. The chat help just lied to me saying it is the airline that charges so much. I talked to the airline they want only 50. When you contact lastminute about it they will just say it is the provider and they just pass the info on. That's a lie.

Never had any issue booking through this site. Always have been able to get a hold of customer service. And when there was a issue it was quickly resolved. At the end of the day you get what you pay for and for what you're paying you just can't beat it.

Lastminute is dishonest company which tries to make money off their customers. I was told by them, that the airline cancelled the flight. Then they informed me that they could not find an alternative flight and so I was pressured to ask for a refund. When I checked the airline's site, I saw that the flight was simply rescheduled. I got back to last-minute and ask them why they did not offer that flight, their answer was "the changing time between connecting flights was too short (5 hours - is it short?) and that's why they were going to refund. When they finally emailed with refund options me they offered a choice of a travel voucher or refund from the airline, MINUS £35 as a "handling fee". Seriously? They cancelled my flight for no reason and even charged me for their awful services!

Made reservation and paid for a flight ticket defined as "flexible".
Was sold a "saver": got in touch with Customer Care, they said they were going to escalate the issue but never replied.
Then had to really change return flight, got in touch with Customer Care and asked date change: they replied tey were going to recall me.
Surprise surprise they never called back to make it happen: called back myself and was given the same story. 3 attempts now.
International flight I tried hard to postpone is still reserved for tomorrow, Lastminute Customer Care now closed and not taking calls.
I'll lose my return ticket: several hundred $$ gone to lastminute for nothing at all...

Just little fraudsters.
Always avoid lastminute.com, absolutely!

Their service seems helpful at first glance (live chat support during biz hours, flexible insurance plan, etc.) but the limitations can really destroy your plans if you need to change anything after the initial booking.

We submitted 4 change requests only to find out 14 days after the initial request that our booking was ineligible for changes and our only option was to cancel our original ticket, collect 90% of ticket value from FullFlex plan, and rebook new tickets. During this wait the price of the new flight doubled. Other issues:
- Not all flight options were available to book with voucher. Certain flight options were found on Google Flights did not exist for booking within Lastminute.com search (forcing us to pay for other more expensive routes with our voucher)
- Booking change requests are sent to a team and responded to within 4 days, but you are unable to talk to this team live to discuss options. If request is denied for any reason (getting error from airline, time not available, etc.) your ticket is closed and must submit new ticket with another 1-4 day wait.
- Requests were denied with little/no explanation on why. Agents on phone were not able to help with making changes live. We requested a callback from the team that handles the actual changes numerous times and never received a call. I suspect they are critically understaffed in this department and only have agents to receive requests/complaints, but not to help solve requests.
- Customer support not open 24 hours, so while travelling in Asia were unable to discuss booking issues until 8am UK time.
- Supervisor/manager team is completely blocked off. Support team on phone refused to connect us with supervisors or other team which could help address issues live. This is critical when looking to make changes impacting an itinerary within 2-5 days of departure. We were forced to wait for email responses that took several days and had very little information.

Overall, too many issues and limitations to ever recommend their service.

Completely untrustworthy and scurrilous company with lots of scammy tricks. Basically lied to me about holiday arrangements which basically because I used compelling legal phrases meant they had no option but to issue a full refund. However, there approach was to blame me and refuse refund which unfortunately for them they could not sustain and ultimately did. Less persistent people would lose the lot. Q: Why is check-in only available 24 hours in advance and why is it available earlier for a charge. A: Cos its a scam and very inconvenient! If you can avoid these like the plague but unfortunately they are fronted by other companies and brands which masks their involvement. You have been warned,

I tried to change the date of my flight (booked via last-minute.com) 2 weeks in advance. They told me that it was not possible to change the date via e-mail after 2 days since my original complaint. I called the airline to check it effectively there were no seats anymore and guess? Seats do were available. I spent 3 hours on endless calls with no solutions. And I did manage to change my flight.

Also, don't buy full flex for any reason if you plan to have a long trip. The service will automatically expire once the outbound date happens. So technically you can't change the return flight.