lastminute.comReviews 896

This company have taken a payment of over £100 for a service that was not authorised by me. After trying to contact them countless times I have been unsuccessful with receiving an adequate response and explanation. How this has been allowed - I do not know! Absolutely disgraceful conduct from such a well known company.

All phone numbers for lastminute do not allow you to speak to somebody so I have been left out of pocket and very disgusted with these services.

Suggest booking.com instead who are very much more helpful and a delight to converse with.

Wish I could give it 0. I booked a 3 days break to Valencia, everything was confirmed and the payments were taken out of bank. I contacted the accommodation directly as I had a few questions, they shortly replied and said that the accommodation wasn't available for the dates I had booked yet it had been confirmed on the booking with lastminute.com I don't understand how they can confirm a booking when the accommodation you pick is NOT AVAILABLE? I contacted them and told them it wasn't available in which they replied trying to find an alternative I declined as I had I picked the first accommodation for a reason if I wanted something else I wouldn't have paid for the first one? After this they said they couldn't refund me. So basically I am paying for a holiday which I can't attend? They never let me know about it not being available so I could've got to the place and be turned away how is this happening and how are they getting away with such shocking service they need shut down! They are just robbing people of their money it's a joke.

Unacceptable service, flight changed without notice to a connection that it was not possible to catch due to connection times. New onward flights had to be purchased at great personal expense. When someone finally got back to me over a month later they incorrectly informed me that I had been notified prior to the flight change this was done by email with no attempt to talk to me in person. This is simply untrue and insults my intelligence I didn't receive an email and even if I had it wouldn't have changed my ability to teleport from one plane to another in less than 5 mins. They refuse to re-fund me the price of my flights. Not worth the hassle book your holiday your self and at least the only person you have to deal with is you!

I am really unhappy with lastminute.de
I booked a flight via their portal and added some luggage on top. I paid a lot for additional baggage but in the end I didn't get what I booked and paid for. When I was at the airport they told me I don't have additional check in luggage included in my ticket so I had to purchase at the airport. What I paid for last minute was hand luggage! Who is asking to pay for habd luggage? I called the customer service and they said yes, I booked and paid for hand luggage so be I can bring 10 kg of hand luggage but no check in luggage. They were very unfriendly and not helpful. I wrote a big letter a few weeks later with the claim that I would like to have my money back because I paid for luggage which I didnt need (hand luggage is always included). They said sorry but I could have read the little terms and conditions where it says if you want hand luggage you have to pay extra! I dont get it. Never again. Unfriendly and they try to make money with small things! Not recommended, there are better booking portals.

Last minute have unethical business practice. Phone number and customer service impossible to get through. They need to change policy on refund or provide an exchange. I will never use lastminute and would not recommend anyone book with lastminute. I wanted to make changes and informed them within 24hrs. It was a genuine excuse during the Paris riots. We wanted to be safe. They wanted me to cancel and rebook the holiday. But they won't refund the original booking. I have nothing nice to say about last minute.

Last minute is an easy website to use and have some bargain deals and I have booked many deals with them in the past but have recently experienced that there customer service is appalling. I booked a city break in August with them as a surprise Christmas present for my mam but while booking I entered a name mistake so I looked on there policy and it advised that any amendments must be e-mailed to them within 24 hours, I done this straight away within an hour. When I went to print my boarding passes off to give to my mam for her Christmas present the mistake had not been rectified so I contacted last minute straight away and forwarded the original e-mail as proof as they advised that this was never received. The telephone operators attitude was disgusting and never tried to help me at all and I contacted and spoke to various people that week and nobody was helpful or tried to help and I was constantly fobbed off to get me off the telephone that somebody would call me back which never ever happened. I then started to e-mail customer services to try and rectify this ss I was getting nowhere via telephone and Last minute are now trying to charge me £141.90 to do this. We fly one week today and this issue has not been resolved. Last minute ruined my surprise for my mam, I'm pregnant and this is causing me unwanted stress and I have found the customer service I have received from this company appalling and would never book another trip with them again and would not recommend them to anybody.

Last Minute provided the wrong flight then charged us for our cancellation. When we called in to fix the problem, they told us they couldn't refund us the rest of our money because they couldn't track our steps to find out if it was their mistake. When we called the second time, it was because we had somehow bought insurance and used the insurance on the cancellation. When I asked how that's reasonable, given the fact it was their mistake to begin with, they weren't sure and told us they would call back. When we called in the THIRD time they came up with a completely different reason, some sort of protocol and said it was absolutely impossible to give us back the money we were owed.

Last Minute is a scammy company with unethical business practices. This process took a week of back-and-forth and hours upon hours of dealing with representatives who were clearly making up the rules as they went. They stole my family's time and money and I highly urge anyone else looking to work with them, to choose another company, for your own sake.

Booked flight 2 days before travel date, when I didn't receive confirmation, called customer service line, no help at all, could not tell me whether my was booked or not! Approx 7 hours after booking, I recieved an email saying my booking was cancelled with NO explanation at all, and my would be refunded within 7 days!

I missed a flight and got a new ticket for the next day with the little money I had left. The blocked the funds and cancelled the tickets, so I couldn't get new ones. It takes days to unblock funds.
They shouldn't sell what they don't have.
They don't have tickets saved for them, you buy it from them and then they will try to buy the tickets on the main site. Rubbish experience.
Buy on the airlines, never from these resellers. Not happy with the customer service.